What does the front desk foreman do?

A hotel is a place where guests or travelers can rest or stay. A well-equipped hotel is a hotel. Before the reform and opening up, most hotels in the mainland were named after hotels (mostly state-owned). Different hotels operate in different ways and have different scales. The work of the hotel front desk foreman is slightly different, mainly including the following work.

The main work of the hotel front office foreman is as follows:

1. Welcome VIPs and distinguished guests on behalf of the hotel, handle major events, record special VIPs, and pay attention to related matters of guests.

2. Welcome and lead VIPs, VIPs and guests to the designated rooms, and introduce the room facilities and hotel conditions.

3. Make the departure record of VIP guests and implement every detail of VIP reception.

4. Decide whether to accept the guest's check and handle the guest's check-out questions and other inquiries, and handle them according to the relevant regulations and authorization of the hotel.

5. Record and handle the work of changing locks and keys.

6. Handle the rooms with errors between the room list reported by the housekeeping department and the front desk, and lock the rooms in person.

7. Handle guest complaints and solve problems correctly according to the guest's psychology.

8. Understand the trend of room status on the day and after, and try to participate in the reception work.

9. Check the inside and outside of the hotel to ensure the normal operation of various functions and eliminate preventable disadvantages in time.

10. When talking with guests, you can introduce the hotel facilities appropriately.

1 1. Keep close contact with the security department and the reception desk to obtain information and report "accidents" and "patients".

12. Check the alarm room with security personnel and engineering personnel.

13. Cooperate with the personnel of the finance department to collect the accounts owed by the guests who are still staying in the hotel.

14. In case of emergency, correct instructions must be given.

15. When there is a dangerous accident without a leader's instructions, make a decisive decision and evacuate the guests if necessary.

16. Arrange to send the sick or accident guests to the hospital.

17, responsible for the handling of lost and found valuables.

18, the hotel needs maintenance items, and urges relevant departments to maintain them in time.

19, do a good job of fire prevention and theft prevention within the scope of this group.

20. Reflect the performance of relevant employees and the opinions of guests to the leaders.

2 1, insist on recording the events and complaint handling of the day in the duty book every day, and report to the front office manager.

22, complete other work assigned by the leadership.