How to write the reward and punishment system of hotels!

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About the reward and punishment system of hotels

1. Principles of punishment and reward

(1) The types of punishment are divided into:

1. Administrative punishment: warning, warning and dismissal.

2. Economic penalties: Various administrative penalties are accompanied by corresponding economic penalties.

① warning: fine 5 ~ 5 yuan;

② warning: a fine of 1 ~ 2 yuan;

③ dismissal: only the basic salary calculated according to the attendance date will be paid;

(2) The types of awards are as follows:

1. Administrative awards: notification of praise, commendation and promotion.

2. Economic incentives: Various administrative incentives are accompanied by corresponding economic incentives.

① notification of praise: bonus 5 ~ 1 yuan;

② Award: 15 ~ 3 yuan;

③ promotion: the salary of the original post is promoted by one level (which does not mean the position change);

II. Detailed rules for implementation

(1) Detailed rules for punishment:

Caution for negligence

1) If the guests are unhappy due to work mistakes or carelessness;

2) The service work is affected due to shirking and slackness in work and passivity in work;

3) being careless in service;

4) Failing to complete the job well without justifiable reasons;

5) drinking or sleeping at work;

6) staying in the hotel after work for personal purposes, which affects the normal work of others;

7) staying in the dormitory without permission;

8) Personal gfd does not meet the hotel requirements;

9) Failing to observe the regulations of staff dormitory;

1) Not observing the hotel dress code;

11) Failing to punch in or sign in on time;

12) Being late or leaving early for less than 2 minutes without reason;

13) Wandering around outside the workplace at work;

14) Violation of hotel courtesy regulations;

15) Make noise or engage in other behaviors that interfere with others in public places without authorization;

16) violating the regulations of the staff canteen;

17) eating, drinking or chewing gum during working hours or outside the staff canteen;

18) Spitting, littering and other unhealthy habits;

19) failing to maintain the hygiene of work areas, staff quarters, dressing rooms and other places;

2) entering non-public areas (such as kitchens) without permission;

21) reporting work dishonestly;

22) Feel free to use the hotel guest facilities;

23) doing private work at work;

24) The direct subordinates under the jurisdiction of the management cadres have warned the fault for more than three times in a month;

25) The management cadre fails to correct or conceal the employee's fault;

26) The direct subordinates of management cadres have serious violations of discipline;

Warning negligence

1) Minor property damage or guest complaints due to illegal operation or carelessness;

2) unauthorized use of hotel computers, international/domestic direct dial telephones or other equipment causes losses to the company;

3) entering the guest room without the permission of the company or the guest;

4) staying overnight in the guest room without permission (the same amount of room payment is required at the same time);

5) selling goods in the hotel without permission;

6) losing the hotel key due to carelessness;

7) Failure to follow the hotel operation procedures, resulting in the loss of hotels, guests or employees;

8) wasting hotel property, such as tableware, food and paper;

9) manufacturing or spreading gossip that is harmful to hotels, guests or employees;

1) changing work shifts without permission;

11) Being absent from work for one day without notifying the relevant personnel, which has no great impact on the work;

12) violating/refusing to accept the decisions, instructions, policies or working procedures of the hotel/supervisor;

13) Don't participate in the regular physical examination stipulated by the hotel or relevant government departments;

14) Violating hotel/national fire prevention regulations and safety policies, without causing serious consequences;

15) refusing to be inspected by the guards when entering or leaving the hotel;

16) punch in for other employees;

17) taking/eating food or drinks from hotels or guests does not constitute theft;

dismissal

1) quarreling with guests or in front of them;

2) being rude or contradicting guests;

3) Asking or implying that you want to get a tip from a guest;

4) overcharge or undercharge guests or change bills/receipts for personal purposes;

5) cheating or harassing guests;

6) copying the hotel key without permission;

7) Employed by other companies or engaged in other jobs without the permission of the hotel;

8) Being absent from work for two consecutive days or two days in this month without notice;

9) Deliberately not reporting his infectious diseases to the hotel;

1) if you don't hand it in, you will have it, such as cash;

11) conducting personal transactions with hotel guests, which conflicts with the interests of the hotel;

12) organizing or participating in immoral activities;

13) There are fraudulent acts such as fraud in hotel quality monitoring activities, or failure to report information or poor management;

14) theft;

15) harassing, bullying and endangering hotel guests or employees;

16) Fighting or encouraging fighting;

17) engaging in any illegal activities, such as gambling;

18) violating other laws and regulations of the state;

19) Due to dereliction of duty, the hotel suffers great losses or guests complain.

Note:

1. During the validity period of warning punishment, repeated similar mistakes will be given warning punishment;

2. During the validity period of the warning punishment, if you make any mistakes again, you will be given the punishment of staying in the store for inspection at the same time, and the post salary will be lowered by one level;

3. During the inspection period, the company that violates discipline will dismiss it;

4. Validity of punishment: warning for 1 month, warning for 3 months, and detention for 6 months.

(2) reward details:

announcement of praise

1) being praised by guests for their excellent service;

2) He has always performed well in his work and has been recognized by the leader;

3) it's hard to find money;

4) There is no violation of discipline for three consecutive months;

5) Take an active part in cultural and professional training, and pass the professional and cultural assessment and rank among the top three;

6) Excellent service skills, able to lead other employees to make progress together;

7) Being brave in maintaining social morality and order in the villa;

Jia Award

1) Put forward reasonable suggestions on hotel management and proved effective;

2) Possible accidents or events that damage the villa are prevented or avoided because of timely detection of signs or taking relevant measures;

3) Being brave and saving a great economic loss for the villa;

4) winning outstanding honors for the hotel in overseas work, relevant competitions or appraisals;

5) being praised by notice for more than two times in a row within 3 months;

6) other outstanding performances or outstanding contributions;

promotion

1) finding signs of accidents or taking corresponding measures to avoid major safety accidents, so as to recover heavy losses for the villa;

2) being rewarded for more than 3 times in a year;

3) Excellent service skills and outstanding management level have been repeatedly praised by guests or outstanding deeds;

4) those awarded by the head office this year.