Questions about military training in hotels

The national working conference on the development of tourist hotel industry and the quality improvement of five-star hotels (hereinafter referred to as the working conference) was held in Chongqing a few days ago. It was revealed at the meeting that China will gradually improve the exit mechanism of five-star hotels, and the evaluation and review of five-star hotels will be adjusted from once every five years to once every three years. At the same time, the new hotel star standard is expected to be implemented from 1 next year.

Shorten the audit cycle of five-star hotels

At the national conference on the development of tourist hotel industry, the relevant person in charge of the National Tourism Administration proposed that China will gradually establish and improve the exit mechanism of star-rated hotels and eliminate hotels that do not meet the standard requirements in time. At the same time, break the five-star hotel tenure system, like Home Inn, and plan to shorten the current five-star hotel evaluation from five years to three years.

In addition, reform measures have also been put forward in the supervision mechanism. The National Tourism Administration said that a star supervision mechanism will be established in parallel with star supervisors and third-party customer satisfaction evaluation in the near future. At the same time, it said that it will constantly improve the quality standards, conduct unannounced visits and inspections from time to time, and release quality information regularly.

The reform of evaluation mechanism is of practical significance and forward-looking. For example, the introduction of third-party customer satisfaction evaluation in evaluation and review is an attempt to connect with international standards. To evaluate hotels, we should not only look at the luxury of hardware facilities, but also introduce customer satisfaction to measure their service quality, that is to say, star-rated hotels have introduced market competition mechanism, 7-day hotels. Secondly, shortening the audit cycle requires hotels not to rest on their laurels and must be improved in actual operation. Lin, general manager of Dongguan Emgrand Hotel Management Company, commented.

In the past, the review was once every five years, but now it is once every three years. Obviously, the standard will be improved. The person in charge of a five-star hotel in Dongguan admits that the workload of the hotel will suddenly increase within seven days, and the hotel industry needs to have an adaptation process.

The new hotel star standard will be released next year.

Compared with the exit mechanism, the industry is more concerned about the new hotel star standard to be implemented next year, that is, the 7-day hotel official website. Yu Jianmin, deputy director of the Municipal Tourism Bureau, said that the release of the above policies indicates that the management of star-rated hotels will be stricter in the future. In particular, the new hotel star standard will put forward higher requirements for hardware facilities and software services of future city star hotels, that is, hotel operation and service quality.

Deng, director of the board of directors of Dongguan Jiahua Hotel, who made a special trip to Chongqing, said that the new hotel star standard has been reported to the National Standards Committee for approval in the 7-day hotel work conference, and it is expected to be implemented in June next year at 65438+ 10/,in which the evaluation content has changed, and Beijing Mote 1 68 aims to put more emphasis on the quality of hotel services.

He introduced that the new hotel star standard mainly includes three parts, namely, essential items, general hardware facilities and software services. Different from the past, all necessary items have to go through customs, and the system of missing one vote is implemented. Hanting Hotel. At the same time, hardware facilities are required to meet the standards, and software services are more quantitative. In addition, higher requirements are put forward for energy conservation and emission reduction, environmental protection and emergency management. , stainless steel floor drain, and the proportion of amusement facilities in the stars has declined.

The national working conference on the development of tourism hotel industry and the quality improvement of five-star hotels (hereinafter referred to as the working conference) was held in Chongqing a few days ago. It was revealed at the meeting that China will gradually improve the exit mechanism of five-star hotels, and the evaluation and review of five-star hotels will be adjusted from once every five years to once every three years. At the same time, the new hotel star standard is expected to be implemented from 1 next year.

Shorten the audit cycle of five-star hotels

At the national conference on the development of tourist hotel industry, the relevant person in charge of the National Tourism Administration proposed that China will gradually establish and improve the exit mechanism of star-rated hotels and eliminate hotels that do not meet the standard requirements in time. At the same time, the five-star hotel tenure system will be broken, and the current five-star hotel evaluation will be shortened from once every five years to once every three years.

In addition, reform measures have also been put forward in the supervision mechanism. The National Tourism Administration said that a star supervision mechanism will be established in parallel with star supervisors and third-party customer satisfaction evaluation in the near future. At the same time, it said that it will constantly improve the quality standards, conduct unannounced inspections from time to time, clean up floor drains, and release quality information regularly.

The reform of evaluation mechanism is of practical significance and forward-looking. For example, the introduction of third-party customer satisfaction evaluation in evaluation and review is an attempt to connect with international standards. To evaluate hotels, we should not only look at the luxury of hardware facilities, but also introduce customer satisfaction to measure their service quality indicators, that is, introduce market competition mechanism into star-rated hotels and motels. Secondly, foreign promotion, shortening the audit cycle, requires hotels not to stand still, and must be upgraded in actual operation and promoted on the website. Lin, general manager of Dongguan Emgrand Hotel Management Company, commented.

In the past, the audit cycle was five years, but now it is three years, and it is obvious that the standards will be raised and foreign trade websites will be promoted. The person in charge of a five-star hotel in Dongguan admits that the workload of the hotel will suddenly increase and the hotel industry needs to have an adaptation process.

The new hotel star standard will be released next year.

Compared with the exit mechanism, the industry is more concerned about the floor drain, a new hotel star standard to be implemented next year. Yu Jianmin, deputy director of the Municipal Tourism Bureau, said that the introduction of the above policies indicates that the management of star-rated hotels will be stricter in the future by the tourism management department, Shanghai Motel 168 Hotel. In particular, the new hotel star standard "Hotel Floor Drain" will put forward higher requirements for the hardware facilities and software services of city star hotels, that is, hotel operation and service quality.

Deng, director of the board of directors of Dongguan Jiahua Hotel, who made a special trip to Chongqing, introduced that the new hotel star standard has been submitted to the National Standards Committee for approval, and it is expected to be implemented in June next year at 65438+1 October1 The evaluation content has been changed to emphasize the quality of hotel service.

He introduced that the new hotel star standard mainly includes three parts, namely, essential items, general hardware facilities and software services. Different from the past, all necessary items have to go through customs, and the system of missing one vote is implemented. At the same time, hardware facilities are required to meet the standards, and Jinjiang Inn and software services are more quantitative. In addition, higher requirements are put forward for energy conservation, emission reduction, environmental protection and emergency management, while the proportion of amusement facilities in star rating has declined.

The first thing the new standard sees is that the standard is fine to the water temperature.

According to the reporter's understanding, the new standard will include a number of indicators to improve customer comfort, from the sound insulation, shading, room temperature, tap water temperature and other quantitative requirements.

For example, lighting used to be generally described as luxury, and the new standard is divided into roof, lighting, reading and other functions for quantitative requirements.

If there is no requirement for the guest room environment before, the new standard stipulates that the indoor humidity is 50%~55% in winter and 45%~50% in summer, and the temperature difference between it and the public area is 5℃, and the floor drain grate is required.

In addition, the new standard also puts forward quantitative indicators for faucet water temperature and towel weight that were not required before. SEO optimization in Shanghai, for example, the tap water temperature should reach 46℃ to 5 1℃ within 15 seconds.

The first thing the new standard sees is that the standard is fine to the water temperature.

According to the reporter's understanding, the new standard will include a number of indicators to improve customer comfort, from the sound insulation, shading, room temperature, tap water temperature and other quantitative requirements.

For example, the lighting of Beijing Hotel was generally described as luxury in the past, but the new standard is divided into roof, lighting, reading and other functions for quantitative requirements.

If there is no requirement for the guest room environment before, the new standard stipulates that the indoor humidity is 50%~55% in winter and 45%~50% in summer, and it also requires a temperature difference of 5℃ from the public area.

In addition, the new standard also puts forward quantitative indicators for faucet water temperature and towel weight. This was not needed before. For example, pvc cling film requires that the tap water temperature should be fully opened within 15 seconds, and the temperature should reach 46℃ to 5 1℃.