Matters needing attention in business etiquette

Etiquette is a comprehensive behavioral science, which refers to the behavior of self-discipline and respect for others in interpersonal communication according to certain and established procedures and methods from beginning to end. Due to regional and historical reasons, various regions,

Diplomatic etiquette and other five branches.

I. Global Development Forum

1, hair

No matter what kind of work, whether men or women, hair should be clean, neat, smooth and dandruff-free;

If you are a standard office worker who often faces customers, it is recommended that women tie up their hair or put it in a bun, which will look fresh and neat, and also increase their professional and capable temperament; Fluffy hair will give people a feeling of laziness. Men's hair styles also have a relatively standard pattern, that is, the forehead is not covered in front, the ears are not covered in the side, and the collar is not covered in the back.

If you are engaged in advertising, design, network and other professional work, your hairstyle can be personalized, and you should be able to leave an impression that conforms to your professional status. But remember not to be sloppy for the sake of personality. Take Jimmy as an example here.

2. Eyes

We often say that the eyes are the windows of the soul, and eye contact is very important when communicating. Eyes are often watched by others, so eyes should be clean without secretions and consciously strengthened. Meanwhile, pay attention to your eyes.

(Demonstration): Three different eyes, and explain the different feelings they bring to the interviewee.

Step 3: nose

Trim your nose hair often. If the nose hair is too long, it will give people a very indecent feeling Pay special attention not to blow your nose in public, and you'd better go to the toilet. If you can't control it, use a handkerchief or tissue, turn your back on others and try to control the volume. Apologize after the event.

Step 4: mouth

We can't avoid talking to others at close range. If our breath is not fresh, it is very likely to damage our personal image. Therefore, we should always pay attention to ensure fresh breath, try not to eat or eat less food with bad smell, rinse your mouth or chew gum in time after meals (be careful not to chew gum on formal occasions), or eat mints to make your breath fresh.

At the same time, make sure your teeth are clean and there are no food residues. Keep your teeth bright, white and tidy, and it is best to go to the hospital to wash your teeth regularly. Black and yellow teeth are not conducive to our public image.

5. Hands

We have to do a lot of movements with our hands every day, so we should pay attention to the maintenance of our hands. Trim regularly to ensure cleanliness; When applying nail polish, women should choose nail polish (such as pink or white) that is compatible with clothing and skin color, and must not leave incomplete nail polish on their nails; A man can't have dirt under his nails, and his nails can't stay too long. We should wash our hands often (not only beneficial to our image, but also closely related to our health).

6. Beard

A man's beard must be washed every day. If engaged in special industries, according to the actual needs.

Step 7 wear

Eisenhower said: successful dressing is the first step towards success in life.

Clothes must be tailored appropriately, in line with personal image and position. When women first enter the workplace, it is recommended to choose some simple and generous professional suits; In terms of color matching, dark series (including black, gray, red, coffee, gray, etc. ) can make you look mature, introverted, dignified and capable; Light color series (including) can make you look full of energy and affinity. It is worth noting that the color of the whole body should not be too complicated, and it is best not to exceed three.

Classic black suits and white shirts are still the first choice. There are certain rules for wearing a suit, as follows:

Men should pay attention to wearing a suit: the shirt is longer than the sleeve of the suit 1 to 3 cm, and the trademark on the sleeve must be removed. You can't bulge your pockets. If it is double-breasted, it should be fully buckled. Single-breasted, double-breasted, none or only the top one, three-breasted, one or none, four-breasted, two. Anyway, it is at the bottom. Don't deduct it. Remember to unbutton when you sit down. The color of the tie should be harmonious and not dazzling, and the length should be from the tip of the tie to the belt buckle. The tie clip should be at the fourth button of the shirt from top to bottom, and you should not see the tie after buttoning the suit. The neckline of the shirt should not be too big. If you wear a tie, you must fasten it. There shouldn't be too much space between the neck and the collar. Standard pants should be just long enough to cover leather shoes. The colors of shoes, shoelaces and socks must be coordinated, and the color of socks is darker than that of suits.

There is no fixed format for women, and comfortable fit is the standard. Pay attention to clothes and bags, shoes, hairstyles and so on.

Shoes are very important. Be sure to choose shoes with good quality and high grade. On the one hand, it makes you comfortable (this is more obvious for people who often need to travel abroad), on the other hand, it can also show your taste and cultivation. Also consider the color and style, and coordinate with the overall dress style. Neutral color is a safer choice and easy to match with all kinds of clothes.

If you want to choose accessories, you'd better wear some high-quality brooches, necklaces or earrings (such as pearls, emeralds, crystals, platinum, etc. ) and simple style. The accessories of the whole body should be coordinated, many and miscellaneous, and poor quality is a sign of no taste.

Pay special attention to some small details that we often ignore. It is more impolite to show the dirty collar of a shirt than to have stains on the coat. Be sure to check whether these small details are done well. Whether the collar and sleeves are clean and the exposure ratio is appropriate. There should be no stains on shoes and no loose or bent ties. There is a senior salesman who always takes a bag when he goes out every day. In addition to relevant information, there is also his very necessary magic weapon: a shoeshine cloth. Although he remembers to have a full-body check-up every day before going out, he always polishes his shoes outside the building before going in to meet his clients.

8. Make up/make up/make up/make up/make up/configure/make up/make up (a bed)

If women wear makeup, it is best to choose high-quality cosmetics. Inferior cosmetics will ruin your public image. Generally speaking, mascara and eye shadow can brighten the eyes; Blush makes you look energetic; Lipstick or lip gloss can light up your whole face; As for perfume, it can make you leave an elegant and decent impression on the people around you. For the choice of color and texture, it is best to decide according to personal skin color and preferences. We have the following suggestions:

Mascara: black; (waterproof)

Eyeliner (liquid): black, grayish brown; (waterproof)

Eye shadow: It is best to choose according to the overall tone of the clothes on that day. Generally, you can choose light tones such as pink purple and orange yellow.

Blush: pink, coral red, orange, rose red; (Muddy)

Lipstick: pink, pink, coral red, orange, rose red; (waterproof)

Perfume: flowers, trees and fruits.

According to personal professional image, such as eyebrow shaping, long feminine and short lively. The hook looks charming, while the tablet looks capable.

Finally, it is worth noting that novices can choose some cosmetics to use, and there is no need to draw the whole face as a palette. Remember that youth and nature are the most beautiful. In the workplace, your confidence and charm will never be reduced because you don't wear makeup. And remember to check if you need makeup. If so, you should find a separate place. It is indecent to make up in public.

Second, etiquette.

Diane Neville Rand, a famous figure expert, said: The stretching of neck, back, arms and legs, as well as agile steps are closely related to beauty, and your usual behavior can also reveal your tastes and habits unconsciously.

Attachment: Common bad habits:

1) Improper use of mobile phones: in some occasions, such as important meetings and press conferences. Try to turn off your cell phone or turn it on for vibration. If you answer it, apologize to the person next to you; Try to be short and quiet;

2) Smoking: Don't smoke in places where smoking is prohibited. If necessary, please ask the permission of the host or other people, especially the lady;

3) Spitting and littering;

4) Chewing gum, picking ears, picking nostrils, putting on makeup, scratching the scalp or body, and tidying clothes in public. ;

5) Shake your legs when you sit down in public, yawn, wipe your eyes or look at your watch frequently.

1, stance (interactive)

Feet spread naturally, but not more than shoulder width, and the center of gravity is stable (ladies can also stand in a t-step). Head straight, shoulders flat, chest out, abdomen in, hips up, arms hanging naturally.

You can look in the mirror and see if our shoulders can be naturally flat. Because it may be because the schoolbag is too heavy when I was a child, or some girls' hair is parted at the side, there will be some inclined shoulders. If this happens, trim it slowly. As long as you persist for three months, good habits will be formed. In order to have a beautiful figure, it is worthwhile to persist for three months.

2. Sitting posture

Sitting posture must be mature, confident and elegant.

Man: Hold your chest out, put your hands on your knees naturally, and separate your legs naturally, but don't exceed the shoulder width, otherwise it will look indecent.

Lady: Ladies have many beautiful sitting postures, but it is always a principle that knees are close together. The best sitting posture: put your legs together, lean left or right, put your hands on your knees, and lean forward slightly to show that you are listening to your customers. This is also a kind of respect. Put your feet together and step back a quarter. (Instructor can demonstrate as appropriate)

Step 3 squat

You might say, in business situations, squatting doesn't seem to be commonly used. Actually, it is often used when taking group photos. The main thing to pay attention to is not to spread your legs too far apart, especially when a lady wears a skirt, her knees must be close together. Examples can be used here to prove the possible embarrassing situation. And ask students to try to squat.

4. Action posture of picking up things:

Knees together, squat down to pick up things. Students are required to play different picking postures here. Let's discuss what's wrong with some gestures. Women should pay more attention if they wear skirts. If you bend down to pick it up directly, even if you don't walk away, the posture of sticking up high is ugly. And the center of gravity is unstable, and there will be the possibility of shaking or even falling.

5. Walking posture

Generally speaking, men should pay attention to keep their waists straight and look full of energy. Ladies pay more attention to elegance. The eight-character step is not good. If this situation needs to be corrected, it is best to practice walking one word at a time. The swing of your arms should be small, the speed should be slow, and the steps under your feet should be faster, so don't stride. Try not to run in public.

Third, etiquette introduction.

Purpose:

Better communication, establish a good public image, and get more useful information in business gatherings.

Mode:

1, first introduce the young to the old: let the old know the situation first, and then let the young know the identity of the old;

2. First introduce colleagues from your own company to colleagues from other companies;

3. The junior supervisor is introduced to the senior supervisor first;

4. Introduce the company colleagues to customers first;

5. Introduce unofficial people to official people first;

6. Introduce your domestic colleagues to your foreign colleagues first.

In short, it is to introduce humble people to distinguished people first.

note:

When introducing, explain the identity and title of the introduced person, let others know his identity and get the right topic to communicate with him.

When we are in a new environment, we may not remember everyone's name for a while, which is common, but when we meet new colleagues and classmates, if we forget each other's names for a while, we can take the initiative to say hello or nod and smile. Don't pretend not to see it, or others will think you are unhappy with him.

In business activities, we should introduce ourselves actively, so that we can make more friends.

Fourth, the etiquette of shaking hands

Order:

Generally speaking, the host, the elderly, people with high status and ladies should reach out first. When guests, young people and people with low status meet, they should greet each other first, and then reach out after seeing each other's reflection. They shouldn't hug each other. This is disrespectful and impolite. If there are many people who need to shake hands at the same time, they should shake hands in order, without preemption or crossing.

Key points:

1, moderate, clean hands, not too hard, too hard, so as not to give people a rude feeling;

2. When shaking hands, besides strength, you should also pay attention to your eyes. Don't look around, look at each other warmly and friendly, and say some congratulations;

3. When shaking hands, men take off gloves, and women are generally allowed to wear gloves;

Hold out your right hand when shaking hands, and never hold out your left hand to shake hands with others. And only with one hand.

Verb (abbreviation for verb) etiquette for handing business cards

1, raise your hand: this is the most formal gesture for handing out business cards, and the language to be used when handing them out is: "Please walk slowly";

2. Face each other with words to facilitate reading; If necessary, you can make corresponding explanations;

3. Read the business card when you pick it up, read it in a low voice, and say something polite and affectionate, such as: Nice to meet you;

4. After receiving the business card, don't put the other party's business card anywhere, but put it in a business card holder or carry-on bag;

5. If you are sitting, try to stand up and get the other person's business card;

6. Don't distribute dirty or wrinkled business cards. We should check it often and replace it immediately if it breaks down.

7. The business card holder or wallet should be put in the inside pocket of a briefcase or suit to avoid being pulled out of the back pocket of pants;

8. Try to avoid writing irrelevant things on the other party's business card; Don't play with each other's business cards unconsciously;

9. Don't hand in your business card first when the boss is around. You can't hand in your business card until the boss hands it in.

Ask the students to demonstrate how to hand in business cards.

Six, the etiquette of taking the means of transportation

In business activities, we often go out with customers or company leaders, so the etiquette of taking transportation is very important.

1. Location, time and personnel arrangement of taking a taxi;

2. Private car (company car) location and personnel arrangement table;

Respect the right side, let the boss sit on the back right side and sit next to the driver. If you take the company car and the boss drives himself, you'd better sit next to him. Finally, first, next. Example: The Pope changed the music while driving.

note:

1, it is best for ladies not to wear skirts, but to wear trousers as much as possible to facilitate exercise; When you get on the bus, you should sit in the car first, then sit in the car with your feet together, and finally adjust your sitting posture to make yourself comfortable. When getting off the bus, you should put your legs together outside the car before leaving the car.

2. Men must first act as women to close the door, and the range of action should not be too large;

When getting off the bus, pay attention to whether there is water stain on the ground, so as not to dirty clothes.

Seven, telephone etiquette

Although the other party can't see our expression on the phone, they can still feel our mood and attitude.

1, keep the most beautiful sound. Pay attention to the volume, tone and speed of speech;

2. Hear the bell response within three tones. If something is really delayed, you should apologize to the other party first;

3. After picking up the phone, you should quote the company name or the name of the department you belong to and greet each other. For example: hello! Good morning!

4. If you answer the phone on behalf of others, make sure who the other party is looking for, and take the initiative to ask if you need to leave a message. But don't get to the bottom of it;

5. Summarize and confirm incoming calls;

Your appointment is to meet at Room 503, 42nd floor, World Trade Center at two o'clock tomorrow afternoon, right?

Precautions:

1. When you hear the phone ringing, if you are chewing something, don't answer it immediately;

2. When you hear the phone ring, if you are laughing or arguing, you must wait until your mood is stable before answering the phone;

3. Answer the phone with energy and appeal; When you make a phone call, you should cooperate with your body movements, such as smiling and nodding.

4. Don't make a phone call too loudly, and don't put the microphone too close to your mouth, so as not to let the other party hear your breathing, which will also affect the call effect (the best distance is about10 cm);

5. At work, if a friend calls, end the call briefly and quickly;

6. I received a complaint and didn't quarrel. Friendly communication should be made and recorded, and then handed over to relevant departments for handling in time.

Eight, the etiquette of visiting customers

1. Make an appointment and don't be an unexpected guest. So as not to disturb the other party's arrangement and time planning, it is unpopular;

Step 2 get ready. Prepare all necessary information and sort it out; You can make a short outline of the conversation;

3. Confirm with the visiting object again before departure, and calculate the time before departure. Don't be too early and don't be late;

4. Before going to the customer's office building, you should reorganize your image and face the customer in the best state;

5, before entering the room, please inform the secretary, and take the initiative to explain related matters;

6. Take the initiative to shake hands after meeting the customer, and briefly introduce the negotiation content first;

7. After the negotiation, after confirming the negotiation result, leave politely.

Nine, dining etiquette

1, Chinese food

1) Proper use of napkins: napkins should be placed on the thighs or pressed under the auxiliary tray;

2) Use male chopsticks and female spoons;

3) Don't give others food too enthusiastically;

4) Don't make noise when drinking soup or chewing food;

5) Don't talk with your mouth open when you have food in your mouth; When others are eating, don't lead to the topic, let him talk;

6) Wait until the host is still toasting before starting to eat;

7) Try to choose easy topics in the conversation, and don't talk about serious or controversial topics;

8) When you leave, you should politely say "Sorry, I'll go first"; If you are the host, don't ask too many questions to avoid embarrassment.

2. Western food

1. Buffet:

Western food in business activities usually takes the form of buffet. Please note the following points:

1) Picking vegetables in order (queuing);

2) It's best to take one or two dishes at a time. The biggest advantage of buffet is that you can choose freely. You can take less or more at a time.

3) Don't mix spoons or food clips together, because each dish tastes different;

4) Don't waste, don't eat with a full mind.

B, banquet:

1) You must wear formal clothes before attending:

Men wear suits and ties, and women wear suits (or evening dresses) and shoes with heels. It is impolite to dress too casually. Keep your hands clean and your nails neatly trimmed. Don't unbutton or undress in public. If the host invites the guest to take off his coat, the male guest can put his coat on the back of the chair, and don't put his coat or belongings on the dining table.

2) Pay attention to the seat:

The most suitable sitting position is to sit from the left. When the chair is opened, the body will stand up straight at a distance that almost touches the table. The leader pushes the chair in, and the legs bend and touch the chair behind, so you can sit down. When eating, your upper arms and back should lean on the back of the chair, and your abdomen should keep a fist distance from the table.

3) Proper use of tableware and napkins:

After ordering, open the napkin before the appetizer is delivered, fold one-third inward, let two-thirds spread evenly on the legs, and cover the legs above the knees to prevent food crumbs from falling on the clothes. It's best not to stuff napkins into the neckline. Generally, we only fold the napkin and put it on the right side of the plate after eating. If you just leave the table halfway, put the napkin on the seat so that the waiter won't take your tableware after you leave. There are many tableware in western food, but don't worry, just take the outermost set when serving. Hold a knife in your right hand, use a fork in your left hand to help fix food, press your right index finger on the back of the knife, tilt your knuckles slightly, and sink your elbows to avoid waving a knife and fork like an excavator. After eating, put the knife and fork side by side in the position of "5 o'clock-1 1 o'clock" (such as \ \), so that you can remove the tableware when you are full. If you just leave halfway, such as answering the phone or going to the toilet, put your knife and fork in the "4 o'clock -8 o'clock" position (for example:/\). However, dirty knives and forks should never be placed directly on the tablecloth.

4) Diet order:

Aperitif, appetizers, lettuce and soup; Staple food (beef, pork, chicken or fish seafood, generally only one of them is selected), and then served with bread, noodles or rice; Dessert, cake, ice cream or fruit; Drinks (all kinds of strong and weak drinks are available); When serving wine, there are several rules in the world: white wine first, then red wine; New wine comes first, then old wine; Light wine first, then mellow wine; Generally, white wine goes with fish or seafood, and red wine goes with meat.

3. Eating in the office,

Disposable tableware had better be thrown away at once, and should not be left on the table or coffee table for a long time. What is easily overlooked is the beverage can. As long as it is open, leaving it on the table for a long time will always destroy the elegance of the office. If you don't want to throw it away at once, or want to drink it later, hide it in a place where no one will notice. Food with big splash and loud noise will affect others, so it is best not to choose. If food falls on the ground, pick it up and throw it away at once. It is necessary to clean the table and floor after supper. Try not to bring strong food to the office. Even if you like it, some people will not be used to it. And its smell will be distributed in the office, which is very harmful to the office environment and company image. Don't delay eating in the office for too long. Others may come to work on time, or impatient guests may visit, and both sides are a little embarrassed.

4. Holding method of wine glass

Have you noticed the way those wine tasters hold cups on TV? Their unusual habit of holding cups is not posturing, but has sufficient scientific basis. Holding the cup handle with your fingers can prevent the temperature on your palm from damaging the taste of wine and keep the wine at the best temperature. In addition, you can only pour five cents when you pour wine, and one third when you pour tulip cups.

5, the way to serve tea

Before serving tea, you should ask the guests about their preferences. If you are a little worried, serve snacks first, and then tea. Pay attention to serving tea: the tea should be eight percent full, not too hot. When there are more than two visitors at the same time, the tea should be served evenly, filled with a tea tray, with the left hand holding the bottom of the tray and the right hand holding the edge of the tray. If the snack is placed in front of the guest's right, the teacup should be placed on the right side of the snack. When serving tea, you should say "I'm sorry" to the people present, and then serve tea with your right hand. From the guest's right, smile at the other person and say, "This is your tea, please enjoy it!" Give it to the guests in order of position, and then give it to your colleagues in the company. When entertaining guests with coffee or black tea, the handle of the cup ear and teaspoon should face the guest's right. In addition, a packet of sugar and cream should be prepared for each guest and placed next to the cup (plate) for the convenience of the guests. Or ask the guests what flavor they want first.

Conclusion: Today, we talked about a lot of etiquette that should be paid attention to in business activities. I believe everyone understands how to establish a professional, tasteful and cultured image in business activities.