What happened when the security guard of a hotel in Zhejiang refused to take the elevator to save people on 120?

The security guard of a hotel in Zhejiang 120 refused to take the elevator to save people. Events continue to ferment. At about 9 pm, a man who claimed to be Mr. Wei dialed 120. On the phone, he described that he lived with his friends in a hotel in Zhejiang. His friend suddenly felt unwell, and now he has lost consciousness and fainted. He really needs to see a doctor at once. I hope the medical staff can come here for treatment immediately. 120 after the emergency personnel arrived at the hotel, they were stopped by the hotel security guard when they were about to take the elevator upstairs to save people. The security guard said that the hotel has regulations that you must swipe your card when you take the elevator. Without the notice of the leader, they can't take the elevator without a card. The emergency personnel of 120 communicated repeatedly, hoping that the hotel security guard could help to swipe the card first, but the security guard insisted on refusing to swipe the card because he did not receive instructions from the leader. Finally 120, the emergency personnel had no choice but to contact Mr. Wei to go downstairs, and Mr. Wei was able to come up for treatment after swiping his card. Fortunately, after two hours of rescue, Mr. Wei's friend was out of danger.

However, the inaction of hotel security guards made Mr. Wei very angry. He felt that the security guard had no professional quality. He went to the security guard and asked him why he didn't let 120 emergency personnel come to the rescue. The security guard's behavior almost put his friend in danger. The security guard replied that he did ask Mr. Wei to find the front desk and did not apologize for this matter. Mr. Wei sent the video recorded during the questioning process to the Internet, which caused a heated discussion among netizens.

Later, the person in charge of the hotel replied that the security guard does not belong to the hotel staff, but belongs to the building property staff. After contacting the property manager, the property manager said that the security guard didn't realize that he was saving people, and didn't stipulate that medical staff didn't swipe their cards when they came home. He apologized for this and will fire the security guard. After this incident, the final result was only to fire a security guard. This kind of temporary solution does not cure the problem, and it has not happened less before. There have been many public opinion incidents before, and in the end, temporary staff such as security guards were used as shields to calm public opinion. Fired a security guard, and then you can recruit the next security guard, but can this kind of thing be avoided next time?

It can be seen from this incident that there is no emergency plan in existing hotels and properties, and there is a certain lack in cultivating the quality and ability of employees. As an organization manager, it is the responsibility of managers to improve the quality of professionals and make emergency plans.