What are the service positions in the lobby?

What service posts are there in the lobby? Take the hotel lobby as an example. In addition to the lobby manager, there are also service positions such as lobby manager, lobby assistant, lobby guide, lobby deputy manager, lobby front desk, lobby supervisor and lobby security. So, do you know the job responsibilities and job requirements of different lobby service positions? Let's have a look! Responsibilities of the lobby manager

Provide service to guests and maintain order in the lobby.

Wage range

Under normal circumstances, the monthly salary of lobby managers of four-star hotels in big cities is about 8000 yuan. According to the salary report of a large recruitment website, the salary of foreign language masters will be 1.6 times higher than that of ordinary people.

Industry outlook

The lobby manager is generally above the supervisor and below the assistant general manager or the director of the general manager's office. For this reason, the lobby manager can strengthen the accumulation of management experience and move forward to management positions such as hotel manager.

job requirement

1. Generally, college degree or above is required, and the major is not limited. I have received training in service management and hotel management.

2. Understand public relations etiquette, psychology, management and hotel business knowledge;

3. Familiar with the hotel management workflow and management norms, with strong organization, management and coordination capabilities;

4. Have considerable training ability, strong adaptability and fluent oral English;

5. Have considerable knowledge and level of catering management and good comprehensive quality;

6. Have a good team spirit, pioneering and innovative spirit, strong communication and coordination skills, and dare to take responsibility;

7. Good temperament, kind and generous, dignified and cheerful, good at communication, with overall concept, service awareness and strong sense of responsibility, able to work under greater pressure;

8, master economics, marketing and other related knowledge. Read more

Responsibilities of the lobby supervisor

1, maintain order and guest safety in the lobby, and keep the lobby quiet, elegant and civilized;

2. Properly arrange the work of the day, and supervise and inspect the work quality of the front desk and waiters;

3. Handle guest complaints and assist hotel leaders and relevant functional departments to deal with all kinds of emergencies in the hotel;

4. Answer the guests' inquiries and provide the necessary help and services for the guests;

5. Do a good job of patrolling every day and supervise the gfd, sanitary conditions, equipment operation and safety of hotel and restaurant employees.

Wage range

The work of the hotel lobby is still related to the star rating of the hotel, which is different at home and abroad, generally around 3000-5000.

job requirement

Familiar with the manager's work content and process, familiar with the hotel's various systems and services, able to provide services in more than two foreign languages, good at dealing with various problems in lobby service, polite language and service language usage norms.

Responsibilities of assistant manager in lobby

1, on behalf of the general manager, accepts and handles all complaints of hotel guests to all departments (including individuals) of the hotel, and listens to various opinions and suggestions of the guests;

2, in conjunction with the relevant departments to deal with the guests in the hotel accident;

3. Answer the guests' inquiries and provide the necessary help and services for the guests;

4. Maintain the safety of guests (stop taking drugs, whoring, prostitution, gambling, playing dangerous games, drinking and disputes between tenants, etc. );

5. Safeguard the interests of the hotel;

6. Collect guest opinions and report to the general manager and relevant departments in time;

7. Maintain order and a quiet and tidy environment in the lobby and nearby public areas;

8. Supervise and inspect the work and discipline of lobby staff (front desk, finance, security, housekeeping, greening, catering, engineering and motorcade staff);

10, the night shift undertakes part of the work of the general manager on duty in the hotel; In case of special emergency, report to the superior in time;

1 1. Introduce and promote hotel services to guests;

12. Find problems in hotel management and propose solutions to the top management of the hotel;

13, assist all departments to maintain good relations between the hotel and VIP guests, regular customers and business guests;

14, responsible for supervising the collection of senior accounts;

15, visit all kinds of important guests regularly; Listen to opinions and arrange statements to the general manager;

16, complete all the work temporarily assigned by the general manager and the front desk manager;

17. Participate in the internal management of the front desk.

Wage range

The average level of assistant manager in the lobby is 5050 yuan, with the minimum salary of 2K-3K and the maximum salary of15 K-20 K.

job requirement

1, college degree or above, with more than 1 year working experience in the same position.

2. Fluent in English for front desk service, good image and temperament, proficient in computer operation, and strong English listening, speaking, reading and writing skills.

3, dignified appearance, love hotel work, study business, quick response, good communication skills, good management and coordination skills, and can give full play to its management, leadership and supervision role.

Responsibilities of the lobby front desk

Mainly responsible for customer visit and registration, telephone transfer and other affairs, welcome guests, judge guests' intentions and handle reception, handle relevant procedures, answer phones and return visits to common problems.

Wage range

It depends on the specific hotel or office. Generally speaking, it is possible for first-tier cities to receive three or four thousand. If it is in a second-tier city, one or two thousand is almost the same.

Industry outlook

It can't be said that there is no future, but it is difficult, because it is difficult for the front desk to get in touch with the specific operations within the company. For example, you want to be the manager of administrative personnel department. Then they will definitely look for it from the department first, because they already have relevant field knowledge and have the advantage of being relatively familiar with the business (because as a front desk, you can't run inside the company if nothing happens). In this case, unless you have a strong network and your own strength, it will be difficult for you to really enter the company's operating circle.

job requirement

1, has a good professional image and temperament, and knows basic reception etiquette;

2. Fluent standard of Mandarin, strong language expression ability and strong sense of confidentiality;

3. Familiar with administrative and office management related workflow, good communication, coordination and organizational skills;

4. Skilled use of office automation equipment and office software;

5. Good teamwork ability, high sense of responsibility and initiative.

6, good at communication, lively and cheerful, articulate.

7. Good at seeing off, good at contacting and guiding, and sensitive.

8. The voice is soft and kind.

9. Be good at dealing with emergencies (except disabled people).

10, the front desk reception itself is not divided into men and women, but because of the temperament characteristics, women are more suitable than men.

Responsibilities of the reception desk in the lobby

The main contents of lobby reception work include receiving and guiding customers, understanding customer needs, answering customer inquiries, screening target customers, business process admission, handling customer dissatisfaction and providing comprehensive services for customers.

Wage range

In first-tier cities, the salary of lobby receptionists will be higher, about 4-5K, and in third-tier cities and below, 2-3 K.

job requirement

1, with certain administrative knowledge and business etiquette;

2. Good image and temperament, standard Mandarin, good language expression ability, strong coordination and good and effective communication with others;

3, serious and responsible work, proactive.

Responsibilities of lobby security work

1. Pay attention to the movements of guests in the lobby and observe carefully to ensure the safety of life and property of the hotel and guests.

2. Keep a high degree of vigilance, assist the front desk to handle the check-in or check-out procedures of guests, and prevent the guests from losing their luggage.

3. Maintain the order in the lobby. Guests who quarrel, shout loudly or string together in the lobby should immediately come forward to politely persuade and stop, and keep the lobby elegant and quiet.

4. Pay attention to the protection of public facilities in the lobby, and discourage guests from hitting damaged or lying on the lounge sofa in the lobby at will to maintain the civilized environment in the lobby.

5, to prevent guests from littering, spitting, disorderly _, sitting in the lobby, found that this kind of situation should be immediately tactfully discouraged.

6. When children chase and fight in the lobby, or disheveled guests enter the lobby, they should be discouraged in time.

7. Be extra vigilant in the middle of the night, pay attention to vigilance, and carefully observe the guests who enter the lobby after 24: 00. If you find suspicious people, you should ask them.

8. Don't chat with others in the hall.

9, shall not be absent without leave, to warm, polite and thoughtful to answer the guest's inquiry.

Wage range

Generally speaking, security guards in the lobby of banks are hired or contracted workers, not formal personnel, and their salary is about 2 K-4 K-4 K.

Industry outlook

Some security guards can serve as lobby managers. Everything is the same, but the requirements for recruitment are different.

job requirement

1, understand the rules and regulations of the company's security department.

2. Be familiar with the company's environmental conditions and the key points of each important inspection post.

3. Have certain safety knowledge and more than half a year's practical work experience.

4. Have a keen ability to identify suspicious people and things.

5. Have certain fire fighting knowledge and practical skills.

6. Be good at communicating and coordinating the safety working relationship between superiors, subordinates and departments.