Dress etiquette for hotel front desk staff

Hotel front desk staff dress etiquette

1 First of all, most hotels will require suits, and it is best to choose dark colors. The collar of the suit should be close to the collar of the shirt and slightly lower than the shirt. The sleeves of a suit should not be too fat. Generally, there should be a certain gap between the cuffs and wrists.

2 Secondly, you must match the shirt. Shirts are generally white and look more stable. The collar of the shirt should also be higher than the back collar of the suit, and remember that the back hem of the shirt should be tucked into the pants.

3Finally, pay attention to overall coordination, and you must wear leather shoes when wearing a suit. In principle, the outer pockets of suit jackets should not contain anything. A handkerchief of coordinated colors can be removed from the left breast pocket outside the jacket. Don’t add random badges. Decorate as little as possible. Less is more.

Hotel reception service etiquette

1. Image etiquette

Polite hospitality and enthusiastic service are not enough. Hotel receptionists must also pay attention to their own image etiquette. Men's hair should not be too long, greasy or scaly; women's hair should be neatly groomed, long hair should be tied up, hair accessories should not be too exaggerated, only light and elegant hair accessories should be worn, and hair should not cover the eyes or face.

Facial modification: Men are not allowed to grow beards, their faces should be fresh and pleasant, and their breath should be fresh. Ladies should wear light makeup when entering the office, but should not apply too much rouge and gouache. They should only make slight modifications, lightly sweep their eyebrows, lightly apply lipstick, and lightly apply rouge.

Body modification: Do not keep long nails, and ladies should not wear bright nail polish; you should bathe frequently, you should not have any peculiar smell on your body, and you should not spray too much perfume.

2. Manners and etiquette

The hotel receptionist is the image spokesperson of the hotel, or the face of the hotel. Therefore, the receptionist is required to sit, stand, walk, and walk in an upright and natural manner. Maintain a good spirit.

Reception staff should pay attention to your standing, sitting, body language, gaze and smile when working; when working, always wear a natural smile and show an amiable attitude, which can make you Guests feel approachable. Do not make any pretense. Cover your mouth when yawning. Do not scratch, pick your nose, pick your ears, pick your teeth and other indecent actions.

Do not show laziness, stand upright, do not sway your body, do not lean against walls or cabinets, squat on the ground, tilt your head or body, or make funny faces or make strange moves. Use appropriate words, do not offend guests, and do not need to be flattery. Your voice should be gentle, not too loud or too soft, and you should express what you want to say clearly; you should always smile.

3. Reception Etiquette

When guests come to the counter, they immediately put down the documents they are working on, greet them politely, and show that they have received professional training and are competent and capable of serving the guests. Serve.

For customer inquiries, you should listen carefully before answering. Be patient when answering questions, and apologize if you cannot answer them accurately: Sorry, please wait a moment, I will ask you... After asking, give feedback to the guest.

The work at the front desk is very detailed and tedious, but it is also a good way to train a person's overall quality. You need to start from scratch, learn from each other, persevere, and grow together into an excellent hotel. People, promote the recovery and prosperity of the hotel industry.

Correction of hotel reception etiquette

1. At present, in order to be considerate of their employees, many hotels have changed the standing service at the front desk to a casual sitting service for guests. The original intention is to say that guests come When you arrive at the front desk, you stand up about 2 meters away from the front desk, say hello to the guest and motion for the guest to sit down, and then the receptionist sits down to handle the relevant procedures for the guest! However, since the change to seated service, I have found that many hotel front desks, when guests When you come, you don't even bother to stand up. You just sit on your seat to greet the guests and then directly handle the business. This must be strictly avoided.

This is a manifestation of service awareness. The hotel is humanized, but the guests do not feel respected. Therefore, the reception staff should remember that even if the hotel you are in has a sit-down service, When guests are about to walk to the front desk, they should also stand up and say hello to them. Secondly, they should maintain an elegant posture when sitting. Never lie on the back of the chair or make any other movements.

2. No smile. Smiling is the most basic human action. For the service industry, smiling service is crucial. Smile service means that a waiter provides services to guests with a sincere smile, which also reflects a waiter's beautiful heart and noble sentiments.

Smiling service does not mean just smiling on the face, but serving customers sincerely. Just imagine, if a salesperson only smiles blindly, but what is the customer’s inner thoughts and ideas? If you don’t know the requirements and don’t ask any questions, then what’s the use of this kind of smile? Therefore, the most important thing about smiling service is to treat customers as relatives and friends emotionally, to be happy with them, to overcome their sorrows, and to become customers. An intimate person.

3. Avoid being bored. Sometimes individual customers will lose their temper or say some excited words because they are tired or because we made mistakes in our work, but the front desk staff must not show impatience because of the customers' impoliteness. On the contrary, we should make guests aware of their faux pas through proactive and enthusiastic service.