How to report to the leader that the guest has arrived at the hotel?

The steps to report the arrival of guests to the tour leader are as follows:

1, introduction. Before starting the report, greet the leader and briefly introduce your identity and position.

2. Guest information. Provide basic information of the guest, such as name, reservation information, check-in date and expected check-out date. Make sure to provide accurate guest identity and reservation details so that the tour leader can determine the guest identity and check-in situation.

Step 3 check in. Explain the guest's check-in, including room type, room number and guest's requirements. Guests with special requirements or needs, such as non-smoking rooms and high floors, should also be mentioned.

4. Customer satisfaction. Relevant information can be used to report guest satisfaction feedback, such as guest's evaluation of service, room conditions or hotel facilities.

5. Special circumstances. If there are any problems, complaints or unexpected situations, such as late arrival of guests, changes in demand, etc. , be sure to mention it in the report and explain the solutions adopted.

6, the end. At the end of the report, you can thank the leaders again for their concern and express your willingness to provide more information or help.