Hotel reception process

Hotel front desk work is divided into morning shift, middle shift and night shift.

1. Early shift work

Check gfd and standardize his post.

1) Check the daily activity report carefully.

2) Find out whether there is a VIP or hotel reception room for reservation or check-in.

3) Understand the meeting information and check the number of meeting rooms.

4) Read the log book carefully, understand the items to be completed in the previous shift, and then sign it and follow it.

5) Check the records of key collection and return of each department and classify the keys.

6) Check the booking situation of the day, and enter the booking into the computer to understand the booking situation in recent days.

7) Check the room status to ensure that the room status is correct.

8) Check the guests who left the store that day and inform the cashier.

9) According to the guest list, issue meal vouchers, and issue meal vouchers for breakfast guests.

10) Confirm that the hotel guest information and room rate are complete and input into the computer correctly.

1 1) If the guest changes rooms, confirm that HSKP has been informed and the computer information has been changed. Take back the key and issue a notice to change rooms.

12) Have you notified the switchboard of the wake-up time requested by the guest?

13) make oral and written handover with colleagues in the middle class and get in touch with the next class at any time.

2. Middle shift work

Check gfd and standardize his post.

1) Check the daily activity report carefully.

2) Understand the meeting information and check the number of meeting rooms.

3) Oral and written handover

4) Check the key records of each department.

5) sort out the booking situation and estimate the house sales situation on that day.

6) Check the room status to ensure that the room status is correct.

7) According to the hotel guests' arrival, issue meal vouchers, determine the number of people to eat the next day, and place a meal list.

8) Confirm that hotel guest information and room rate have been completely and correctly entered into the computer.

9) If the guest changes rooms, confirm that HSKP has been informed and the computer information has been changed. Take back the key and issue a notice to change rooms.

10) Has the call-up time requested by the guest been notified to the switchboard?

1 1) Submit the next unfinished business for follow-up.

12) Feel free to contact the next colleague.

Work at night

Check gfd and standardize his post.

1) Check the daily activity report carefully.

2) Understand the meeting information and check the number of meeting rooms.

3) Oral and written handover

4) Check the key records of each department.

5) sort out the booking situation and estimate the house sales situation on that day.

6) Check the room where the meal voucher has not been opened and make it up.

7) Confirm that hotel guest information and room rate have been completely and correctly entered into the computer.

8) If the guest changes rooms, confirm that HSKP has been notified and the computer information has been changed. Take back the key and issue a notice to change rooms.

9) Has the call-up time requested by the guest been notified to the switchboard?

10) sort out the reservation records of the day and understand the situation of selling the house the next day.