Service commitment letter

A collection of nine selected model essays on service commitment.

In daily life and work, the frequency of commitment letter is getting higher and higher, which is completely voluntary. So how do you write a commitment letter? The following are nine service promises I have carefully arranged, which are for reference only and I hope to help you.

1 In order to give full play to the role of urban medical insurance supervision, improve the efficiency of medical insurance fund use, consciously strengthen industry self-discipline, reduce the burden of insured persons, establish a good image of urban medical insurance work, and promote the healthy and orderly development of medical insurance, our county medical insurance bureau organized six designated medical insurance retail pharmacies in the county to sign a service commitment letter in 20xx 1 month, informing the society and the insured that "daily necessities, health care products and medical care will not be sold to the insured by credit card.

The letter of commitment stipulates: ensure that the personal account of the insured can only be used to pay the drug expenses within the scope of the basic medical insurance drug list; Not to sell daily necessities, health care products, medical devices and other items to the insured; Place counters for medical insurance drugs, medical devices, health care products, etc., and place signs that non-medical insurance drugs are not allowed to swipe their cards in obvious positions; Do not exchange cash for cardholders, and do not swipe cards on behalf of non-designated pharmacies; Drugs are clearly priced, one thing is signed, and credit card consumption and cash consumption are at the same price; Use the card to buy medicine to confirm the identity of the insured, and so on.

If there is any violation, willing to accept the informed criticism, it shall be ordered to make rectification within a time limit and cancel the designated qualification until it bears legal responsibility.

This move has been well received by the insured and the society, which provides a strong guarantee for further standardizing the use of funds, improving medical services and strengthening the management of the two plans.

Kunming Jony J Water Supply Engineering Technology Co., Ltd. adheres to the business purpose of "providing customers with the most satisfactory products and services" and solemnly promises to ensure the advanced and reliable equipment.

At the same time, we will continue to improve the quality of service, from mid-sales to after-sales delivery, debugging, equipment maintenance management, technical services, user technical training and other links to ensure that customers get the best service and make customers satisfied and assured.

1, product warranty period, scope and warranty conditions

If the parts of the goods purchased by users are not artificially damaged within two years from the date of purchase, users can replace them unconditionally. If all the parts of the goods purchased by users are not artificially damaged, new parts with performance indexes not lower than the original specifications will be replaced free of charge.

Free warranty period begins within two years from the date of acceptance. 2. Speed of problem solving and troubleshooting

In order to better ensure the normal operation of the equipment, answer the questions raised by users in time and help users solve problems, the time for maintenance personnel to arrive at the scene after receiving the maintenance notice during the free warranty period: our company has set up a special after-sales maintenance service department. The fault response time is no more than 2 hours in the whole city, and it will be solved within 24 hours. Arrive at the scene in the shortest time according to the fastest means of transportation in the province. Two hours to solve. If the user can't solve the problem within the specified time after reporting for repair, provide equipment not lower than the original grade as a substitute for the buyer.

3. Spare parts supply

The company reserves enough spare parts to ensure that customers will not delay the system operation due to lack of spare parts. Under special circumstances, the corresponding type of equipment can be provided for temporary replacement.

4, equipment use training and guidance

After the equipment installation and debugging is completed, organize the equipment management and operators to give lectures (including the combination of PPT theory and actual operation mode); The total time for arranging training is not less than 2 hours.

5, regular inspection

Our company regards the inspection system as one of the daily maintenance work, that is, the company organizes an inspection of the operating equipment once every six months. The company mainly inspects engineering and technical personnel, with the participation of designers. And listen to the problems and suggestions reflected by user maintenance personnel, and constantly improve the software and hardware functions and quality of products.

6. Service hotline

Kunming Jony J Water Supply Engineering Technology Co., Ltd. opened a service hotline: 087 1-xxxxxxxx, xxxxxxxxxxxx, contact person: xxxx. Solve all kinds of difficult problems for customers from Monday to Friday.

7, after the quality assurance period of maintenance, maintenance content and service mode.

Paid service After the products of our company are sold and have passed the warranty period, when we go to the customer to upgrade or repair the products, we will charge the customer the service fee (including spare parts fee and maintenance time fee).

Kunming Jony J Water Supply Engineering Technology Co., Ltd. opened a service hotline: 087 1-xxxxxxxx, xxxxxxxxxxxx, contact person: xxxx. Solve all kinds of difficult problems for customers every Monday to Friday;

3 XX group co., ltd.:

I. Mode of service

1. Telephone support: by telephone or fax, arrange professional technicians to locate equipment failures within the specified time, propose solutions, and finally eliminate the failures.

2. On-site support: If the fault can't be diagnosed by telephone, engineers will be arranged to analyze the causes, make plans and eliminate the fault.

Second, the service commitment

1, timely service response;

2. Effectively solve problems;

3. Service process specification;

4. Comprehensive service information.

The equipment provided by our company shall not be less than the specified warranty period. If there are any quality problems during this period, our company will send specialized engineers to respond within 1 hour, arrive at the site within 16 hours, and solve the problems within 24 hours. If it cannot be solved within 24 hours, replace the corresponding products on the same day to ensure the normal operation of the equipment.

Third, after-sales service information

1, the product is guaranteed free of charge during the warranty period and maintained for five years. The warranty period is calculated from the date of product installation and acceptance. After the warranty period expires, it will be charged reasonably according to the situation. See the charging standard for spare parts for details.

2. After each service, a formal after-sales service report will be submitted to the customer.

3. Service plan: See the bidding documents for details.

4. Spare parts: For details, please refer to the bidding documents for preferential spare parts.

5. Contact information: Please refer to the after-sales service outlets of the bidding documents for details.

6. Installation and debugging: provide goods for installation and debugging free of charge, and make an installation plan and carry out installation and debugging according to the predetermined plan and the actual needs of users. .

7. Information: After installation, necessary documents and all information about this project will be provided free of charge. Fourth, preferential terms.

During the warranty period of equipment products, our company will make use of the licensed time (holidays) to conduct regular product inspections at least four times a year for free, so as to solve the problems in time and avoid the worries of customers.

Official Seal of Bidder: XXXXX Equipment Co., Ltd.

Signature of authorized representative:

In order to create a famous brand, improve corporate visibility and establish corporate image, we make the following commitments in the spirit of "all pursuit of high quality and customer satisfaction" and the principle of "the most favorable price, the most thoughtful service and the most reliable product quality":

A, product quality commitment:

1. There are quality records and test data for the manufacturing and testing of products.

Second, the product price commitment:

1. In order to ensure the high reliability and advancement of products, the materials of the system are all domestic or international high-quality brand-name products.

2. Under the same competitive conditions, our company will sincerely provide you with the most favorable price without reducing the technical performance of the products or changing the parts of the products.

Third, the delivery date commitment:

1. Product delivery date: as far as possible according to user requirements. If there are special requirements, it needs to be completed in advance. Our company can organize production and installation to meet the needs of users.

Four, after-sales service commitment:

1. Service tenet: fast, decisive, accurate, thoughtful and thorough.

2. Service tenet: service quality wins users' satisfaction.

3. Service efficiency: If the equipment fails within the warranty period or outside the warranty period, the maintenance personnel can arrive at the site and start maintenance within 24 hours after the supplier receives the notice.

3. Service principle: the product warranty period is 12 months. During the warranty period, the supplier will repair and replace the parts damaged due to quality for free. For the parts damaged outside the warranty period, only the cost of the parts provided will be charged. For the equipment damaged by the buyer's human factors, the parts repaired or provided by the supplier shall be calculated at the cost price. After the warranty period, our technicians will pay no less than three return visits every year to investigate the users' usage.

Supplier's signature (seal):

Article 5: Quality of Service Commitment

Quality objective of this project: qualified.

We guarantee that the products we bring are all products produced by the enterprises indicated in the bid-winning notice. If it is found that the manufacturer of our products is different from the manufacturer indicated in the bid-winning notice, our company will bear all responsibilities.

Second, the time limit for a project:

The bidding period of this project is 38 calendar days.

Third, the project warranty:

Strictly implement the relevant national standards.

Fourth, safety.

Organize the construction in strict accordance with the current national safety inspection standard (JGJ59-99) and the Measures for the Administration of Work Safety in Hubei Province, so as to prevent the occurrence of major safety accidents, ensure zero industrial accidents and ensure safe production.

According to the safety guarantee measures in the construction organization design, organize the implementation.

Verb (abbreviation of verb) acceptance method

After the project is completed, Party B shall submit it to Party A five days before the project completion acceptance.

A set of completion acceptance report and the following information.

1, increase or decrease design change documents and engineering negotiation records;

2, outsourcing materials and supporting materials certificate;

3, take cover engineering and single project acceptance records and other related information;

4. Party A and Party B shall conduct self-inspection on the project quality table.

Within two days after receiving Party B's completion acceptance report and related materials, Party A shall jointly invite the quality supervision department with Party B for acceptance. If Party A fails to organize the acceptance without justifiable reasons, and can't put forward amendments, Party B may regard the completion acceptance report as Party A's approval, and ask the quality supervision department to accept it on schedule.

If the project is not accepted by the quality supervision department, Party A uses it in advance or without authorization, and the quality or other problems arising therefrom shall be borne by Party A..

The quality of the completed project should meet the national quality inspection and evaluation standards and the qualified conditions stipulated by the fire department.

If the quality and fire protection of the completed project are unqualified, Party B shall rework and modify it according to the requirements put forward by the indoor quality supervision department and the fire protection management department until it reaches the national indoor decoration quality standard and fire protection standard. And bear the cost of rework and modification.

Cooperation between intransitive verbs and owners and other departments

During the construction period, in the spirit of being responsible for the owner, the company will try to coordinate the relationship with the owner, supervision and other departments, obey the management, cooperate sincerely and strictly abide by the contract. Resolutely do not subcontract or subcontract the project. If professional construction projects are involved and meet the subcontracting conditions, our company will cooperate with you with your consent.

Seven. favorable terms

In order to show the company's overall strength, give full play to the company's construction technology level and make due contributions to the development of the construction unit, the company formulates the following preferential terms:

1, project payment method, under the premise of ensuring the smooth progress of the project, fully respect the opinions of the owner.

2. The warranty period of all warranty projects can be extended according to the requirements of the construction unit on the basis of the implementation of national regulations.

Eight. Respond to other relevant clauses proposed in the tender documents.

Once our company wins the bid, we will strictly abide by the main terms of the contract listed in the bidding documents, conscientiously implement the contract law and construction contract, and abide by the contract. According to the current national construction specifications and acceptance standards, carefully organize the construction, complete the construction task within the time limit promised by the bid, ensure the project quality to reach the quality level promised by the bid, and prevent the occurrence of safety accidents. Carry out quality warranty in strict accordance with national regulations. Otherwise, they are willing to bear the liability for breach of contract.

Commitment unit: limited liability company

Service Commitment Article 6 I contracted the construction of xxXX in xxxx Project Department of XXX Co., Ltd. (hereinafter referred to as the company's project department). In order to ensure that all the terms of the Construction Contract signed by our company and the owner are fully implemented and the project is successfully completed, our project department promises as follows:

Commitment to the authenticity of the following project overview:

I. The promisor promises to guarantee

1. The project department of the company conducts business negotiations with the owner's representative during the construction; And be responsible for the full implementation of all the contents of my contract.

2, according to the requirements of the company's project department to do all the preparatory work before construction, including design disclosure, leveling points, coordinate control points, construction scheme and other pre-construction work. All responsibilities caused by the fault of the promisor shall be borne by the promisor.

3. Send the person in charge of construction and a full set of managers and laborers, and sign the labor contract according to the relevant provisions and requirements of the Labor Contract Law; Handling labor insurance; Improve labor relations; Be responsible for the overall management of all participants in the project of the Division. All expenses shall be borne by the promisor.

4. Obey the management and supervision of the company's on-site management personnel on the whole process of the project, submit the relevant information and certificates of the construction management personnel and personnel of various types of work, and submit the construction organization design, construction general plan and construction plan, quality, progress, safety and all kinds of letters and materials of the owner to the company in time. Cooperate with the project department to do all kinds of change visas in the construction process.

5, this division project implementation package time limit for a project, quality, safety, civilized construction, maintenance. Complete all the tasks of the project of this division, including the preparation work of the project construction, all the work in the whole process of the project construction, the completion acceptance, completion data, completion drawings, warranty and audit settlement after the project completion.

Second, materials, equipment procurement and supply commitment guarantee

1, responsible for the procurement and supply of materials required for this project. The purchased materials and equipment shall have product certificates, conform to the bidding documents and contracts of the project owner, and meet the requirements of the owner, supervision and design.

2. In the process of construction, I shall bear the corresponding expenses and losses caused by unqualified purchased materials, waste of materials, quality rework and unreasonable materials exceeding the standard.

3. The machines and tools needed for the construction are configured by myself. Large machinery can only be used after passing professional inspection. Construction scaffolding must be inspected and approved before use.

4, all incoming materials should be in accordance with the provisions, completes the inspection procedures. Special materials must be provided with samples, which shall be purchased after being stamped by the owner's supervisor. If the samples are not sealed or sent for inspection, I will be responsible for all the losses and responsibilities caused by shoddy and shoddy work, and bear all the responsibilities arising therefrom.

5. The purchase of materials and equipment required for construction shall be signed by myself in the name of our company. Foreign debts shall not be formed in the name of the company's project department. I will bear all the economic and legal responsibilities arising from the purchase and lease.

Third, the project quality commitment guarantee

1, engineering quality standards are national and local quality acceptance standards and evaluation standards, including existing national and provincial standards and specifications. Carefully organize the construction to ensure that all engineering quality meets the standards agreed in the contract. The quality of this project is qualified. If the rework fails to meet the acceptance criteria, I will be responsible for the expenses and bear the corresponding liquidated damages.

2, strictly implement the concealed engineering acceptance system, and by the relevant departments of the acceptance rear can be hidden.

3. The warranty period shall be implemented in accordance with the provisions of the state and the contract signed between the company and the employer. Before the expiration of the warranty period, I shall bear all the warranty obligations in full. If I can't go to the site for maintenance within the specified time or still can't meet the requirements after maintenance, the company will deduct the personnel maintenance fee from my warranty. If the warranty money is not enough to deduct the cost of rework, I will take full responsibility.

Four, financial management and accounting, time limit for a project commitment.

1, this project is based on my full recognition and acceptance of the payment method in the contract signed between the company and the owner. The promisee promises to cooperate with the project department to collect the project payment. The payment method of the project payment is determined in advance by the on-site project manager according to the project division of labor. I guarantee that the project funds must be strictly earmarked and shall not be used for other purposes. If there is any violation, I take full responsibility.

2, this project must establish a complete and standardized project financial accounting account. I promise to collect the valid accounting vouchers (invoices for materials and equipment, payroll) of this project to the project department in time (if the invoices are unclear before, they will not be paid). If the company's reputation and interests are damaged due to the occurrence or discovery of illegal financial invoices, I shall bear all the responsibilities.

If this project needs performance bond, I will raise it to solve it. And remit it to the company account before the project starts.

4. The promisor promises to give priority to the payment of labor wages at all stages of project implementation. At the end of the project, the arrears of labor wages and materials and equipment should be settled in time. When necessary, the project department of the company has the right to directly handle the above matters in the project payment payable. If the employer and the company are prosecuted for my unpaid wages to the workers, the project department of the company has the right to pursue the above-mentioned payment in lieu of notice from me after paying the workers' wages and related expenses in advance according to administrative, judicial and arbitration rulings, and has the right to collect twenty percent (20%) of the payment in lieu of notice from me as liquidated damages. The project department of the company has the right to deduct any amount that I should pay. If the amount payable is not enough, I am willing to take full responsibility with my personal property.

5. The promisor promises that the project duration agreed by the project department of the company and the project department is the contract duration, and the project extension shall be implemented according to the following agreement:

For every day (calendar day) of delayed completion, I am willing to bear the liquidated damages for delayed completion according to three ten thousandths of the project cost. If the main construction nodes in the construction progress plan prepared and provided by me are postponed for x calendar days, it will be deemed that I am unable to complete the contract construction obligations. The project department of the company has the right to terminate this contract and hand over the remaining works to a third party for construction. I shall be responsible for the economic losses caused thereby, and take 10% of the project cost as liquidated damages and other related losses. And retire after the termination of this contract.

Verb (abbreviation of verb) Commitment and guarantee of safe and civilized construction.

1, to ensure that the construction personnel are educated in law-abiding and safe production and civilized construction. Designate a full-time security officer to be responsible for the supervision and management of on-site safe and civilized construction.

2. Seriously implement the laws, regulations and rules of safe construction, and strictly abide by the safety operation procedures. Establish the safety responsibility system at all levels of the project department to ensure that the safety responsibility is implemented to people.

3. Ensure that all labor protection articles and protective operation appliances used in the construction have been equipped.

4. Before the construction of aerial work, deep foundation pit work, hoisting of large components, close to power equipment, high-voltage lines, underground pipelines, inflammable and explosive areas and traffic arteries, ensure that safety protection methods and measures are put forward in writing and implemented after approval.

5. The promisor promises to ensure safe production and put an end to safety accidents. I promise:

(1) In the process of construction, strictly implement the national security laws and regulations and the relevant rules and regulations of construction safety management in the project area. Clear the person in charge and the person in charge of production safety.

⑵ Report the safety production situation to the company every month.

(3) I shall be responsible for handling the safety accidents in the construction process, and I shall bear all the responsibilities and economic losses arising therefrom.

7. The promisor promises: pay attention to the civilized construction on site, strengthen the management of civilized construction on site, prohibit fighting, crack down on theft, prohibit foreign irrelevant personnel from staying in the dormitory on site, and prohibit men and women from living together. In case of violation, the following punishment standards shall be implemented.

Commitment and guarantee of other clauses of intransitive verbs

1. Don't subcontract the contracted project to others, and don't dismember the contracted project and subcontract it to others in the name of subcontracting.

2. The promisor promises that in the process of construction, if informed criticism is fined by the local construction administrative department due to poor management, the company will deduct 5000 ~ 10000 yuan for each occurrence, and 50000 ~ 100000 yuan for each economic lawsuit, and bear all the responsibilities caused by all fines and lawsuits. It's all on my own.

3. The contents of the economic clauses in this agreement shall be subject to my final settlement.

4. For matters not covered in this letter of commitment, I will implement the contract signed by the company and the owner.

5. The promisor promises: After signing this letter of commitment, I am willing to bear all the economic responsibilities caused by violating the above clauses in the construction process.

Seven. Commitment to the entry into force and termination of the letter of commitment

This letter of commitment shall come into effect after my signature, and shall be valid until all the responsibilities promised in this letter of commitment are fulfilled.

Commitment: xxx

20xx year x month x day

Companies adhere to the "reputation first, legitimate business, service first" business purposes, to meet customer needs as a market-oriented, strict quality control, to ensure that customers with high-quality and safe goods.

After continuous development, the company has a stable and reliable commodity procurement channel, and has established a long-term cooperative relationship with relevant product agents and wholesalers in Beijing, which ensures the continuous supply of goods and has great advantages in price.

In order to ensure the quality of the goods within the contract period, clarify the quality responsibility and ensure the legitimate rights and interests of both parties, the following guarantees are made:

1. The quality of products supplied conforms to the relevant provisions of national standards and industry standards.

Second, strictly abide by the relevant provisions of the commodity quality agreement signed with the hotel.

3. Have corresponding qualifications, such as business license, food hygiene license and other relevant qualification certificates. If the relevant qualification changes or expires, it should be updated immediately, and a copy of the new qualification materials should be submitted to the hotel for record.

Four, the packaging of the goods supplied should comply with the provisions of relevant national laws and regulations, and the origin, purpose, method of use, specifications, quality, shelf life, production date and other contents closely related to the use of the goods must be clearly marked and recorded.

5. Ensure the quality, hygiene and safety of food during transportation, and the vehicles delivered to the store should be parked at the designated place.

Six, strictly abide by the principle of on-site inspection, at the same time, timely supplement the emergency needs of the day.

Seven, we guarantee that the price of the goods provided should be fair and reasonable, not higher than the average level of the same industry.

The price of the goods, otherwise once found out, will be punished according to the requirements of the hotel.

8. If the hotel complains about the quality of goods, we will arrive within 1 hour to negotiate with the hotel and come up with a proper solution. If it is really our responsibility, we will bear all the responsibilities and expenses.

Nine, this product quality guarantee shall come into effect when both parties sign the supply contract, and shall be terminated when the commercial contract is terminated.

Company name: (official seal)

Commitment:

Date:

Service Commitment 8 Jinxiu Pengcheng Model Platform Construction Elevator. The Company makes the following commitments to the Jinxiu Pengcheng Project Department of the Company:

During the installation, inspection, disassembly and use of the construction elevator, the rent shall be charged according to the stipulations of the tower crane lease contract. If there is any economic dispute during use, it has nothing to do with Xingtai Wakayama Construction Co., Ltd.

I hereby promise.

Commitment unit:

Person in charge:

Year and day

In order to promote the healthy and orderly development of the legal service industry and establish the brand image of legal service, according to the Lawyers Law and the Measures for the Administration of Grassroots Legal Service Workers, I solemnly promise as a legal service worker:

1, loyal to the national constitution and laws, based on facts, taking the law as the criterion, and practicing in strict accordance with the law;

2. Abide by the professional ethics and practice discipline of legal service personnel, and abide by the relevant provisions of the state on legal service personnel;

3. Obey the management of local judicial administrative organs and firms;

4. Do not solicit or undertake business by improper means;

5. Do not use a name inconsistent with the practice license to practice;

6. Do not set up another office outside the place of registration or in the same city;

7. Do not charge privately, overcharge and underpay, and charge for "hitchhiking" under various pretexts;

8. Take over the business within the business scope.

9. Do not accept cases of "judicial brokers" without professional qualifications;

10, not making false promises and misleading statements to the parties, and fulfilling the obligation of risk notification;

1 1, not participating in or instructing the parties to give gifts or treat the relevant judicial, arbitration and administrative law enforcement personnel;

12, not in the same litigation, arbitration or administrative adjudication case, representing both parties or interested third parties;

13, and shall not provide false evidence or entice or threaten the parties to provide false evidence;

14, and shall not instigate, induce or instigate the parties to participate, organize illegal petitions, or gather people to make trouble;

15. Do not do anything that damages the legitimate rights and interests of the client;

16, strictly abide by the business secrets and privacy of the client;