Service process of VIP room in hotel reception floor

1. Determine the VIP arrival time, room number, check-out date, number of people, number of luggage pieces and name;

Before the VIP arrives, the VIP room must be checked. Once you find a shelter, you should immediately notify the housekeeping department. Due to equipment problems, if the room does not meet the requirements, it should immediately notify the front desk to change rooms;

3. The VIP room should be prepared before the VIP enters the room, so that the room is spotless and all the equipment functions well;

4. The VIP room should be equipped with various necessities;

5. Place the fruits and welcome cards prepared by the Food and Beverage Department for the guests. Fruit is on the coffee table and flowers are on the bedside table.

6. Wash and disinfect fruit knives and bowls, and add them to the room when necessary;

7. After receiving the notice that the guest is about to check in, send boiling water into the room and adjust the air conditioner to the appropriate temperature;

8. The foreman and waiter are responsible for welcoming the guests at the elevator door. It is best to greet guests with their surnames and serve them according to the floor reception etiquette.

9. The waiter sends VIP tea on a tray according to the number of guests;

10. When VIPs come in and out, a waiter should open the door for them;

1 1. The VIP room should be cleaned at an appropriate time in the morning shift, usually after the VIP leaves the room (the specific operation is in accordance with the working procedures of the morning shift);

12. The middle shift needs to provide turndown service for the guests. If the guest is alone, open the bed near the bathroom. After the bedspread is folded, put it in the empty cabinet under the luggage cabinet and put it neatly. Lift the blanket near the bedside table and fold it at a 90-degree right angle at the center line. Be careful not to leak the edge of the blanket. If you have pajamas, put them on the pillow, and put slippers on one side of the sofa or bed, and put them neatly.

13. After the guests leave the hotel, return all the drinks in the wine cabinet in the room and the VIP's articles in the bathroom to the Food and Beverage Department and the butler's office;

14. Foremen, clerks and waiters should pay attention to the VIP room situation and room state changes of each shift.