How to be a hotel front desk manager?

The front desk manager of the hotel is an important manager of the front office business and a "window" of the hotel. Their business level, business supervision ability and leadership and command ability will directly affect their business performance and income growth. Being sociable, calm, elegant and generous is the essential quality of the front desk manager, and mastering a foreign language is also the requirement of many large foreign-related hotels.

The job content is: 1, managing all the work at the front desk; 2. Deploy and lead the daily reception work at the front desk; 3, daily report and convey the tasks assigned by the general manager; 4, statistics, do a good job in various business reports, 5, strengthen the front desk cash management; 6. Handle all possible guest complaints at the front desk. Occupation requirements: Education and training: College degree or above is generally required, and some big hotels require bachelor degree or above in hotel management. Work experience: generally speaking, it requires more than 2 years of front office management experience (such as foreman), and well-known hotels require more than 5 years of relevant work experience.