What does quality training include and what is the purpose of quality training?

1. Basic quality training content for employees. Here we take the hotel as an example: training target: all hotel employees.

2. Training purpose: to improve the quality of all hotel staff and provide guests with quality services.

3. Training points: employee service knowledge, employee professional ability, employee professional concept, employee professional psychology. The basic qualities of hotel employees include ideological quality, business quality, psychological quality, etc.

4. In daily work, it can be embodied in aspects such as rich work service knowledge, adaptable service ability and warm and thoughtful service attitude.

5. Training is an organized transfer of knowledge, skills, standards, information, beliefs, and management and instruction.