How to reply to the bad reviews of hotel guests with cameras?

Be sure to contact customers in time, give compensation, seek understanding and reach an understanding.

Several points that hotels are most likely to get bad reviews:

1, network: there is no WIFI in the hotel, the network speed is extremely slow, the WIFI signal in the hotel room is unstable, and it is often necessary to reconnect; Connecting to the network requires logging in, often logging in; There is a charge for surfing the Internet, and the number of ports used in each room is also limited.

2, odor: the room is old, giving off a musty smell, the carpet is dirty and old, giving off an odor, the smoke in the room is very heavy, the sewer odor overflows, and the room is not well ventilated.

3. Internal noise: the sound insulation of the wall is poor, the sound insulation of doors and windows is poor, and the air conditioning is noisy.

4. Air conditioning: The operation of air conditioning is too complicated to use, the noise of air conditioning is too loud to affect sleep, the air conditioning does not cool or heat, the disinfection of air conditioning in the room is irregular, and the air conditioning in the room has an odor.