Traditional Culture Encyclopedia - Hotel franchise - The difference between guest service and concierge service

The difference between guest service and concierge service

The difference between guest service and concierge service lies in the different work.

1. Concierge service is an important part of front office service. It is carried out in the special capacity of the hotel representative in the eyes of the guests. Its service attitude, quality and efficiency will directly affect the reputation and efficiency of the hotel.

2. The guest service center is the information center of the hotel, and its main task is to collect and process information.