How does the industry deal with the frequent exposure of high-star hotels to health problems?

Recently, some media released an unannounced video, which exposed the chaos of "brushing the teacups with yellow toilets and wiping everything with rags" in the cleaning of three five-star hotels in Harbin, which attracted the attention and spit of netizens.

The insider told the Legal Evening News and opinion journalist that due to the short interval between check-out and check-in, housewives only need 15 minutes to clean each room, which is the main reason for housewives' illegal operation.

Hotel hygiene problems have always existed.

The unannounced video shows that the cleaning staff of Kempinski Hotel in Harbin used a yellow toilet brush to brush cups on the washstand in the bathroom. After brushing, dry the cup with a bath towel, and the staff next to it said that it was not disinfected. The cleaning staff also dipped the bath towel directly into the water in the toilet and then wiped the outside of the toilet.

The cleaning staff of Shangri-La Hotel in Harbin wiped the cups and trash cans with rags. Brush the toilet, bathtub, and then brush the cup. The cleaning staff also explained to the sister-in-law in the internship room: "Don't brush like this when there are guests. This is an illegal operation. "

The cleaning staff of Sheraton Yongtai Hotel in Harbin directly stacked the quilt on the ground, and the washbasin used the same toilet brush. Visually, unused towels, sheets and other appliances will not be replaced.

Subsequently, Kempinski Hotel in Harbin, Shangri-La Hotel in Harbin and Sheraton Yongtai Hotel in Harbin, which were exposed in unannounced visits, all expressed their concern about media exposure and are currently under investigation.

It is reported that it is not the first time that hotels have been exposed to health problems. In September this year, some organizations exposed that five-star hotels such as Intercontinental Hotel Sanlitun, W Hotel, Hilton Hotel, JW Marriott Hotel and Shangri-La Hotel in Beijing "did not completely change their bedding after checking out".

Just before five five-star hotels in Beijing were exposed, the Beijing Municipal Health and Family Planning Supervision Institute has simultaneously announced the inspection results of 69/kloc-0 express hotels in the city this summer, of which 46 were unqualified, 35 were fined, and 35 unqualified hotel leaders were interviewed intensively and asked to strengthen management.

Industry: The time per room is much less than 15 minutes.

Hotel industry insiders told the Legal Evening News and opinion journalists that in addition to poor hotel supervision, the sharp reduction of working hours may be the main reason for the illegal operation of Fang Sao.

It is reported that the general hotel check-out time is noon 12, and the check-in time is after 3 o'clock. Japan and Europe have higher time requirements. Check-out time is 1 1 point, and check-in time even reaches after 4 pm, in order to thoroughly clean the room.

The reporter learned that the noon 12 check-out rule originally originated in Europe. Due to the high labor cost, European hotels generally employ cleaners, who only clean rooms within the specified time.

In China's hotel industry, such check-out and check-in time standards are not strictly implemented and are in a relatively flexible state. As long as the room conditions permit, the general check-out time can also be extended to 1 pm.

This practice has virtually brought pressure to Fang Sao. The reporter learned from the inside of the hotel that every housewife needs to clean 10 rooms every day, and some even exceed 15 rooms.

If you check out at noon 12 and check in at 3 pm, if you clean at least 10 rooms within 180 minutes, then the cleaning time for each room is only 18 minutes. If the hotel can delay the check-out to 1, it means that the housekeeper only has 120 minutes to clean the room, with an average of 12 minutes per room.

It still depends on staff and hotel supervision.

Legal Evening News Views Journalists learned that the tourism authorities such as the Tourism Commission and the Tourism Bureau only have the power to evaluate the star rating of star-rated hotels, but have no right to punish them. Moreover, in recent years, "five-star" brands are no longer sought after by major high-end hotels, so the supervision of hotels by tourism departments is very limited.

Relevant people think, but this does not mean that there is no supervision means, such as the foreman will conduct spot checks, or check that the amount of linen washing must match the room opening rate. In practical work, whether the systems are implemented 100% depends on the staff's consciousness in operation and the hotel's supervision in place, so as to avoid the blind spot where the systems are not implemented or the supervision is not implemented.