Hotel management. Who knows?

Room management is the most important department in hotel management. The company's room management system is also the best system in the same type and grade hotel from development to hotel implementation. The whole room management system includes: front desk reservation management, front desk reception management, front desk cashier management, public relations sales management, room center (room service center) management, night nuclear management, guest history management, lobby inquiry management and member management.

Front desk reservation system: guest reservation management

1, enter the guest name and the system can automatically find out whether it is a blacklisted guest.

2. Make "fast reservation registration" according to the information of the reserved guests.

3. Fully handle the reservation of multiple rooms in different rooms.

4. Enter the guest's name and press Enter, so that the guest has stayed in the hotel before, and the system will automatically prompt the record of his previous consumption and the detailed information of the guest.

5, can quickly book various types of rooms for guests and quickly query whether there are guests staying in the store.

6. It is convenient and quick to cancel the guest reservation, and the cancelled guests are reflected in the form of a unified list.

7. The room state diagram directly shows the arrival time of the scheduled guests, which is convenient for the reception staff to operate the scheduled guests.

8. Make quick and convenient reservations for individual customers/teams.

9. Cancel the reservation for individual customers/teams quickly and conveniently.

10. Book rooms quickly and conveniently for individuals/groups.

1 1, the individual/team can book quickly and conveniently.

12. Individual guests can book multiple rooms at a time.

13. Separate check-in and quick check-in management of reserved rooms.

14. When the room resources are insufficient due to multiple reservations, a prompt message will appear.

15, bulk reservation, bulk modification reservation, bulk check-in.

16. Book multiple rooms at the same time-all reservations are joint rooms.

17, information report

Front desk reception system: guest reception management

1. Lists rooms in order of room number, and indicates different room states with graphics and colors.

2. You can select the room list of various rooms and display it directly in the room state diagram.

3. You can directly select rooms on the room map for individual/group reservation, individual/group check-in, individual/group check-out, etc.

4. You can directly change the guest room on the guest room state diagram and continue to live.

5. You can modify the room state directly on the room state diagram, which is convenient for the staff in the room center.

6, can be used with the room navigator.

7. Convenient sign-in: Double-click directly to enter.

8. Guests can make guest reservation, registration, lease renewal and room change directly from the status panel of the computer room.

9. According to the guest's name, the system can automatically bring up repeat customer information and previous hotel statistical information to determine the price concessions and the specific consumption records of the guests.

10, according to the guest name system can automatically find out whether it is a blacklisted guest.

1 1. Register quickly according to the information of the reserved guests.

12, change guest information and room rate.

13. Quickly register guests and open various special rooms for them.

14, quickly open all kinds of rooms (scattered rooms, hourly rooms, lunch break rooms, team rooms, etc.) for your guests. )

15, rapid room change processing, automatic correlation of house prices.

16, continued residence, blacklist management

17, multi-room quick check-in.

18, room state filtering function management

19, automatic identification of ID number

20. The house price will be automatically associated with the ledger and agreement unit.

2 1, guest history management, can quickly check in and manage the guests who have spent in this store, and query the historical consumption records and total consumption of the guests, as well as information such as house price discounts.

Front Desk Cashier System: Cashier Management

1, deposit processing, multiple deposit injections

2, fast consumption, support a variety of shortcuts, such as coding, Wu Bi, Pinyin, etc.

3. Consumer refund and wrong account write-off.

4. Support single/multiple guest consumption transfer processing.

5. Guests can check out in combination or individually.

6. Support guests to check out quickly through various means (RMB, credit card, bill signing, all-in-one card, hotel hospitality, etc.). )

7. Support account remedy function

8. Multiple tenants can check out quickly together.

9. Support the check-out operation without checking out, as well as the check-in of the guests who have not checked out.

10, signed by individuals/teams.

1 1, bill, report printing, list printing, multi-account.

12, print deposit slip/check-in slip

13, shift management, realizing paperless shift.

14. Account processing that provides hotel checkout function for the suspense company.

15 automatic billing function, hourly room and lunch break room

16, team members check out separately.

17, non-resident account management

18, checkout management of various special guests}

19, preferential treatment, other charges,

20, comprehensive query

Public relations sales system: sales management

1. Salesman management can manage hotel salesmen in a unified way.

2. Support protocol category management: convenient for users to make statistics.

3. Support agreement company management

4. Support the management of house price agreement

5. Support VIP card management

6. Support card management (gold card, silver card, membership card, VIP card, etc. )

7. User-defined guest agreement units are supported.

8. Support the management of the signature of the general ledger unit, which is convenient for users to check the guest's comments in the general ledger when checking out the guest.

9. Support membership card query, add, delete, modify, recharge, integral, query and other functions.

Information inquiry system: all kinds of information inquiry.

1, room state diagram query: the system can query the guests on the real-time room state diagram.

2. Various list queries: users can see various styles of hotel guests, such as reservation guest list, check-in guest list and check-out guest list. Powerful guest information inquiry: fuzzy inquiry can be made according to account number, name, arrival and departure date, room number, team account number and nationality.

3. Public information inquiry: room telephone inquiry, public information inquiry, perpetual calendar, world clock, etc.

4. Navigator query: The room status navigator can provide the overall statistics of the rental status and other information of all kinds of rooms in the hotel.

5, the future room forecast query

Maintenance system: system maintenance management

1, modify the user password

2. Hotel room settings

3. Hotel room settings

4. Maintain categories and details of consumption items.

5, room feature information maintenance

6. Attendant maintenance

7, authority maintenance, functional authority maintenance (can be subdivided into each step of operation)

8, room state diagram maintenance

9, operation log, system initialization, delete the previous hotel data maintenance.

10, Night Core Maintenance (Manual and Automatic Night Core)

1 1, charging settings for lunch break room and hourly room.

12, night audit record, floor maintenance

13, Maintenance of Customer Certificates and Payment Methods

Report center: report printing and query.

1, bill 14, all-day room report

2. Closing Summary 15, self-use room report for the day.

3. Cash register list 16, daily report of team room

4, consumption classification list 17, guest category statistics

5, consumption classification list (cashier) 18, guest consumption ranking table

6. Summary table of consumption classification 19, ranking table of salesman performance

7. Deposit list. List of consumption of agreed units

8. Account balance table (summary) 2 1. Housekeeping analysis report

9. Account balance table (details) 22. Business Day Report (Details)

10, statement at the beginning of 23rd day of the same day, statement on business day (summary)

1 1, same-day check-out report 24, business analysis chart (details)

12. Dismantled houses on the day of reporting 25. Business analysis chart (summary)

13, lunch break report of that day 26, business trend chart.

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