What are the hotel front desk working hours?

The working hours of the hotel front desk are generally from 8 am to around 4 pm, and then the evening shift is from 4 pm to around 2 am. When working in a hotel, generally only the working hours at the front desk are longer and more complicated. The working hours for other positions are from 9 to 6, etc. The front desk basically has a shift system.

What the hotel front desk needs to be responsible for

Responsible for daily guest reception, check-in, check-out, consultation, etc.; maintenance and management of front desk hygiene; and cancellation of pre-checked rooms today As well as collecting room fees for extended stays; leading guests into the room and briefly introducing room equipment, service features and usage, etc.; answering phone inquiries, reservations, etc.; storing and keeping guests' luggage. Responsible for the issuance of invoices after consumption by guests.

Follow up the situation of guests who have not yet arrived, and inform the hotel of the specific location and check-in process. Individual guests need to confirm the room fee in advance; understand and grasp the current and future room reservations.

Be proficient in the front desk computer operating system, program-controlled switch, door lock control system, membership card system and bank card swiping system, etc., and be familiar with the use of various front desk facilities and equipment; manage all cash and accounts on duty service and documents; record customer opinions and suggestions, and accept customer complaints.