What do hotel clerks do?

Responsibilities of Hotel Room Clerk 1. Provide various services to guests promptly.

2. Maintain contact with other departments, send forms and reports, and implement the room card receiving system and sign-in system.

3. Register items borrowed by customers and take them back in a timely manner.

4. Keep various equipment and tools, prepare files, and conduct regular inventory.

5. Keep track of the room status at all times, enter it into the computer accurately, and maintain close contact with the front desk. In case of special matters, report to the supervisor in a timely manner.

6. Immediately inform the floor foreperson of the guests who are about to arrive or leave the hotel, and the room number of the tour group.

7. Carry out 24-hour maintenance statistics every day, and promptly change and fill in the maintenance room status and guest room extra bed display records.

8. Responsible for the preservation of employee attendance records and sick and personal leave notes. Make accurate handover records for each shift and convey the contents of the handover records to the foreman.

9. The daily morning shift clerk is responsible for providing the floor room rental status to the day shift floor foreman.

10. Notify the department head of the room change notice from the front office department and arrange and implement the specific work.

11. Responsible for emergency repair projects on relevant floors, and submit the "Guest Room Maintenance Order" to the engineering department.

12. Report customer complaints to the foreman, floor supervisor and manager in a timely manner and keep records.

13. Responsible for the health and safety of the service center. Fill out the waiter work report form.