Seek the hotel labor discipline system

The following is excerpted from the hotel staff handbook.

5.2 discipline

In order to establish a unified guideline for the hotel and maintain an orderly business environment, employees' negligence will be punished according to the disciplinary regulations. Discipline applies to all employees employed by the hotel, whether they are from abroad or local, whether they are regular employees or temporary workers, and will be bound by the hotel rules and regulations. The rules and regulations include the relevant regulations listed in the employee handbook, the effective documents of the hotel: the rules and regulations stipulated in the memorandum issued by the general manager and the human resources department, and other contents added when necessary.

5.2. 1 disciplinary level

Verbal warning, written warning, final warning, dismissal, dismissal or immediate dismissal.

5.2.2 Verbal warning: In case of any of the following circumstances, 5.2.3 will give a verbal warning;

Verbal warning will deduct 5% of the monthly salary.

Arrive late and leave early, eat overtime, and leave without leave.

Do not use the designated employee channel.

Gfd is untidy. He doesn't wear a neat uniform or a famous brand when he is on duty.

Take the passenger elevator (except in special circumstances).

Check into the hotel after work for no reason.

Failing to keep the dressing room clean and tidy.

Chew gum or snacks at work.

Spitting or littering in the hotel.

Poor work or service efficiency.

Negligence or careless damage to hotel property.

The work area is chaotic, the machine is untidy, and the facilities and equipment are not in the designated position.

Settings.

Eat and drink in the work area; The staff canteen is unsanitary.

Noisy, swearing or disturbing the hotel order.

Smoking in the non-smoking area.

Stop working before normal working hours without permission.

Don't punch in and out.

Improper use of toilet or staff canteen facilities.

Failure to observe the health system.

Don't report the incident that caused the guest to complain.

Don't greet guests.

Lack of enthusiasm for guests, cold and stiff expression.

Violation of operating rules, which has not caused an accident.

written warning

Anyone who has one of the following faults will be given a written warning; Written warning, monthly salary 10%.

Absenteeism or string posts.

Store food and drinks in lockers.

Use the hotel telephone and equipment to handle personal affairs.

Listen to the radio and tape recorder at work and read books and newspapers unrelated to the hotel.

Be rude to the guests and speak loudly to them.

Sleep on duty.

Cook and eat privately in the store.

Visit guests privately while on duty.

Drinking or working after drinking while on duty.

Leave the hotel in hotel uniform without approval.

Absenteeism for a day, habitual lateness, fabricated facts and asked for leave.

Entering the guest area and bathroom without permission.

Did not keep the key and magnetic card well.

Inappropriate contact with guests, exchange money with guests, and ask guests for tips or gifts.

The quality of dereliction of duty is not up to standard.

Throw the hotel knives, forks, chopsticks, spoons and plates into the garbage bag.

Graffiti in hotel doors, windows, elevators, corridors, restaurants and other places.

Violation of safety work rules.

Do not comply with the management regulations of locker room, staff canteen and staff dormitory.

Refusing to inspect the hotel or assisting security personnel to inspect the hotel.

Refuse to accept advice about behavior or discipline.

Second verbal warning.

Other serious negligence.

Final warning

One of the following faults shall be given a final warning; Finally, he was warned to deduct 25% of his monthly salary.

A second written warning.

Punch on behalf of others or entrust others to punch in.

Those who are late, leave early or absent from work cause great losses to the hotel and have a very bad influence.

Due to irresponsibility, the account number was leaked.

Use kindling in restricted areas.

Playing with fire extinguishers or safety devices.

Don't report to your boss when you find anything that puts yourself or other employees in danger or damages any personal property in the hotel.

5.2.6 dismissal, dismissal or immediate dismissal

One of the following faults will be dismissed, expelled or dismissed; The above punishment will be deducted from the total salary of the month, and economic compensation will be investigated.

Trading with other companies or individuals without authorization of the hotel.

Acts that may endanger the lives of others.

Unauthorized use of hotel vehicles, equipment and instruments.

Use the hotel room to entertain private guests without permission, and have a radical relationship with guests without permission.

Don't hand in the property you find.

Absenteeism for three days without written consent.

Use the hotel phone to make long-distance calls without approval.

Providing inferior service to guests leads to complaints from guests.

Opening or touching a guest's belongings without permission.

Make false and unfair statements or statements to employees, management and hotels.

Carrying or abusing keys and magnetic cards without authorization.

Unauthorized modification of hotel records or documents, disclosure of hotel secrets.

Stealing property from guests, hotels or employees.

Overcharging or underpaying service fees, and changing bills or receipts without authorization.

Deliberately destroying hotel property, equipment and facilities.

Fight with guests, superiors or colleagues in any form.

Possession of drugs in a hotel.

Submit a resignation report and don't come to work within the specified time without approval.

Interception of accounts or services.

Assist guests to evade accounts.

Take bad attitude or behavior to damage the reputation of the hotel.

Dereliction of duty, disobedience to the arrangement of leaders, and contradiction to superiors.

Unauthorized copying of hotel keys and magnetic cards.

5.3 Execution of disciplinary procedures

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5.4 Cancellation of punishment

Within a period of time after being punished, if the behavior has improved and there is no other negligent behavior, the punishment may be cancelled.