Agoda FAQ Solution Summary Agoda, OK?

Agoda is an online hotel booking platform, which covers many famous hotels at home and abroad. It is very convenient to use Agoda to book hotels at home and abroad. With Agoda, many users have some unsolvable problems. Below I bring a summary of Agoda's frequently asked questions, hoping to help you.

Agoda FAQ summary:

When will I receive the confirmation email?

In most cases, you will receive e-mail and check-in certificate (PDF format) within 30 minutes after booking. If you don't receive the confirmation after 30 minutes, please check your spam and/or spam filter. You can also log in through the website? Manage my reservation? Check your reservation.

Where can I check my reservation details and reservation status?

You can log on to the website at? Manage my reservation? Check your reservation. Alternatively, you can get this information by logging into your account through the self-help link in the confirmation email.

How do I know that my reservation has been confirmed?

In most cases, you will receive e-mail and check-in certificate (PDF format) within 30 minutes after booking. The check-in certificate shows that Agoda has confirmed your reservation. If you don't receive the confirmation after 30 minutes, please check your spam and/or spam filter. You can also log on to the website? Manage my reservation? Check your reservation.

Why is there no reservation record in the hotel?

All reservations will be confirmed immediately. If the hotel does not have your reservation record, please contact Agoda immediately. Our contact information is displayed on the reservation confirmation form. Let the hotel call us directly and then transfer the call to you, or you can call us yourself. If it is a long distance call, we will reimburse the expenses. All you need to do is make out a receipt.

Why do I have to send my credit card information to Agoda? I didn't receive the reservation confirmation.

In some cases, we may ask guests to provide additional documents to handle the credit card operation safely (including during the reservation and after the reservation is confirmed). After receiving the documents and completing the review, we will send you a confirmation email and proof of occupancy, and charge the corresponding fees from your payment card according to the actual situation. If you don't receive other documents, your order will be cancelled automatically. Please contact us if you do not receive the confirmation email within 24 hours after submitting the document.

Can I change the name on the reservation form?

If you need to change the name on the reservation, you must contact Agoda as soon as possible. If you don't contact us to change the guest's name, the hotel will reserve the right to refuse to stay.

Can I sign in without a reservation confirmation form?

If you can't show the reservation confirmation form to the hotel, you may have trouble checking in. When you receive the confirmation email, please print the confirmation form.

May I ask the hotel to issue an official certificate of visa application?

Agoda will send a reservation confirmation form and your reservation details, which is our official proof. If your embassy doesn't accept it as proof of visa application, you need to contact the hotel directly to get a hotel reservation letter.

Can you resend the reservation confirmation form to me?

Agoda offers it now? Self-service? Options. Click to confirm the information provided in the email? Self-service? Link, you can send your reservation confirmation again.

You can also log in? Manage my reservation? Resend the hotel check-in certificate.

I don't want to send my message. Can I pay directly at the hotel?

You can't. The prices listed on Agoda's website are valid only through our service. The price directly provided by the hotel is usually 10% to 50% more expensive. In addition, Agoda will give back points, and we can book any Agoda special room through our website in the future-the corresponding hotel for online payment. If you book directly from the hotel, we can't guarantee the price or availability of your reservation.

I don't want to send my message. Can I tell the information directly to the hotel?

You can't. Sorry, if we ask you to provide additional information, it means that without this information, we can't complete the reservation for you.

I have submitted my reservation, but I haven't received the reservation confirmation yet.

In most cases, you will receive email and reservation confirmation form (PDF format) within 30 minutes after booking. If you don't receive the confirmation after 30 minutes, please check your spam and/or spam filter. You can also log in through the website? Manage my reservation? Check your reservation.

Is it safe to send my message?

Agoda uses Secure Sockets Layer (SSL) technology to encrypt all information.

Please click /info/agoda_policies.html#2 to learn more about online shopping security and privacy protection.

This link is secure, and our trained fraud prevention team members will review the information you provide. The team will make sure that you are making a reservation.

Authentication is to protect you.

The website says I made a double reservation. How should I continue?

Unless you confirm to us that you are interested in double booking, we will not handle double booking and charge you a fee. To avoid double booking, please make sure that the name is the real name of the tenant. The same or overlapping name, e-mail address and check-in date will lead to double booking.

What should I show the hotel when I check in?

You need to show:

-Occupancy certificate

-Credit card used at the time of booking.

-Photos of valid ID cards

You don't need to show your credit card if you have submitted additional information or used PayPal to make a reservation payment.

What is a residence permit?

The reservation confirmation shows that you have made a reservation through Agoda. This is an attachment in PDF format, which is attached when we send you a confirmation email. When you check in, you must show this confirmation form to the hotel. In most cases, you will receive e-mail and check-in certificate (PDF format) within 30 minutes after booking. If you do not receive the registration certificate after this time, please check your spam and/or spam filter. You can also log in through the website? Manage my reservation? Check your reservation.

What if the credit card I used to confirm the reservation is invalid or cancelled?

If your credit card is invalid or cancelled, please contact us to avoid problems when you check in.

Where can I find the cancellation policy?

When searching for room rates, the reservation terms will be displayed directly below the room type description. For further enquiries, you can also click? Book now? Press the key to open the reservation form. In the middle of each page of the reservation form, you can find the link to cancel the reservation policy/reservation terms. The cancellation policy will also be reiterated in the confirmation email we sent you. If you cancel your reservation through self-service, the cancellation policy will be displayed again when you cancel.

Note: The details and terms of the cancellation policy for each reservation will be different, depending on the hotel, check-in time, room type, etc. Please read it carefully before submitting your reservation.

Will there be a charge if I cancel my reservation?

According to the hotel, check-in period, room type, promotion activities, etc. The details and terms of the cancellation policy for each reservation are different.

When searching for room rates, the reservation terms will be displayed directly below the room type description. For further enquiries, you can also click? Click on the appointment? Press the key to open the reservation form. In the middle of each page of the reservation form, you can find the link to cancel the reservation policy/reservation terms. The cancellation policy will also be reiterated in the confirmation email we sent you. If you cancel your reservation through self-service, the cancellation policy will be displayed again when you cancel.

How soon can I get a refund?

If it meets the requirements, our bank will directly handle the refund. From the submission/refund date, the bank will generally handle the refund and transfer to the customer's account within 10 working days. Please note that some banks may need 15 to 30 working days, or postpone to the next settlement period. Refunds will be converted into your local currency through your credit card issuer. How to handle your reservation determines the content of your credit card statement. However, your statement will always appear in the subject line? Agoda? .

How to cancel the reservation?

Agoda now offers you self-service options. You can cancel your reservation by clicking on the self-service link provided in the confirmation email.

You can also use it? Manage my reservation? Cancel the reservation.

How to calculate the cancellation date correctly?

The cancellation deadline is based on the natural day (i.e. 0:00 am) of the local time of the hotel, not the specific check-in time.

I booked a room with points, but I want to cancel or shorten my stay. Can I refund my points?

If you want to cancel the room booked with points, your points will be returned after cancellation. However, if you need to cancel any non-refundable reservation, the feedback points used to offset the reservation fee will not be refunded. When shortening the booking period, Agoda needs to refund the reduced booking price, and the points used for booking will be returned to you first. If the refund amount exceeds the value of the points used, it will be returned to you in cash plus points.

How to change the reservation date?

Agoda now offers you self-service options. Click the self-service link in the confirmation email to request to modify your reservation.

You can also use it? Manage my reservation? Modify your reservation.

How to calculate the reservation modification fee? How to inquire about related expenses?

Modifying the reservation will change the price. We won't accept your request until we pay the change fee. If the price is reduced, it will be refunded according to the cancellation/modification policy.

How to extend the stay?

If you want to extend the deadline, please create a new reservation on the website. Usually, the hotel will automatically arrange an extended room in the same room, so there is no need to change rooms.

How to shorten the check-in time?

Agoda now offers you self-service options. Click the self-service link in the confirmation email to request to modify your reservation.

You can also use it? Manage my reservation? Modify your reservation.

Has my reservation modification request been confirmed?

You should immediately confirm all modifications through self-service. If it cannot be modified, you will be prompted to contact Agoda.

Can I increase the number of days I booked?

If you want to extend the deadline, please create a new reservation on the website. Usually, the hotel will automatically arrange an extended room in the same room, so there is no need to change rooms.

Can I add a room to my hotel reservation?

Please submit a new reservation for the extra room. To avoid double booking, please make sure that the name is the real name of the tenant. The name, e-mail address and check-in date of the main tenant are the same or overlap, which will lead to double booking.

How to change hotels?

Changing hotels requires canceling your original reservation and re-booking. Please note that cancellation of any reservation is subject to the cancellation policy of the hotel. New reservations will be subject to availability. You need to cancel the original reservation first in case the system is affected by? Repeat? Book and block your request.

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