Please have worked in a hotel or studied hotel management. I have a few questions to ask.

I am a member of China Golden Key Organization, and the following only represents my personal views:

1 concierge who wears a golden key on the neckline and a tuxedo (golden key) is a global (personalized organization) service?

In some hotels, people who are called omnipotent are (golden keys)

When booking, the reservation clerk should know the reservation requirements (room type) (days) (special requirements) * * *

4. Rejection is the (unreasonable) request of the hotel to politely refuse the guests with bad check-in records.

judge

1 the assistant to the front desk manager is the golden key (wrong! Only those who have passed the training and examination organized by Golden Key can be called Golden Key)

2 golden key to master local customs, geographical environment, transportation system, weather changes, etc. Investigation of this area and this city (right).

Singing cash is one of the ways for the cashier to collect the check-in deposit paid by the guests when they check in (right).

For each guest staying in the hotel, we should analyze the actual situation of the number of people according to their stay time and check-out time, and actively introduce and recommend the required room type to the guests (right).

When the guest checks in, he should inform the guest of the front desk and switchboard number in case of emergency (right).

The specific performance of cross-training at the front desk is that it can make the front desk staff master the skills of cashier at the front desk, so that the hotel can not only save labor costs, but also help the development of employees' potential and get favorable use (personal opinion; Not all right)

Generally speaking, adding a room in a hotel will not affect the normal rental of rooms at night (wrong)

If the guest has an intention to increase sales, we should immediately stop the intention (mistake) to increase sales.

Short answer

Please list 10 different housing price types in Chinese.

On-site individuals, business agreements, member clubs, booking companies, online booking, meetings, teams, small package prices, hourly rooms, zero rooms, free rooms, hotel use, same-day arrival and departure, manager discounts, etc. ...