5 personal work summaries and gains of hotel waiters in 2021

The hotel waiters are an important department of the hotel. In our work, we must try our best to communicate and coordinate between departments. Do you know what the personal work summary and gains of the hotel waiter in 2021 are? For more work summaries, click "Waiter Summary" to view.

2021 Hotel Waiter Personal Work Summary and Harvest 1

The year is almost halfway over. Looking back on the work in the first half of the year, in fact, I I also feel the downturn in the hotel industry, but at the same time, the recovery after the epidemic has made me understand that if we do a good job in service and provide better customer service, even if the external environment is not good, the hotel's customer base will continue to grow. Yes, good reputation and good service can attract more customers. Although I am just a waiter, I also want to make progress and do better in the hotel industry. Regarding a job in the first half of the year, I also want to summarize.

At the beginning of the new year, we were actually full of confidence and believed that the hotel’s business would do better this year. However, in February, the business took a sharp turn for the worse. For months, there were no customers at all. I did not go home to celebrate the New Year, but stayed in the hotel. However, this also made me feel the suffering of these days, but I did not give up. I believe that the epidemic will pass and business will be good. Yes, during these days, although we have nothing to do, we still use this time to fully study, understand more about service, reflect on ourselves, and improve the areas where we have not done enough in our service. Everyone Mutual discussions, common growth, and changes after this period of study. I also feel that although the waiter is a grassroots position, if you study seriously, there are actually many skills and a lot to learn. Things, and an outstanding and outstanding waiter will really bring a lot of repeat customers to the hotel.

After the epidemic eased, the hotel began to slowly welcome guests. At the same time, because our service has been better, our reputation has also been improved. Although the passenger flow is not that much, but the long-term stay The number of guests has increased, and the improvement of service has made guests more willing to introduce our hotel to their friends. Our passenger flow has also increased, and I have also done my best to provide good service to satisfy the guests. At work, I also feel that my service is better than before after improvement, and I get more recognition. The previous learning and changes have not been in vain. I am also proud. Although the position is basic, I have made progress. My heart is not at the bottom, but I feel that if I do my job well and keep working hard, I will have the opportunity to be promoted in the future. However, there are many equally outstanding colleagues, and I have to keep working hard.

Half a year has passed and the business of our hotel has become better and better. I also believe that the passenger flow of our hotel in the second half of the year will be better than in previous years. This is also what I need to continue. To do a good job in service, and at the same time, constantly optimize and improve to make yourself better.

2021 Hotel Waiter Personal Work Summary and Harvest 2

20__ has come to us. Speaking of it, I can be considered a complete year of working in our__ hotel , in the past year, I followed my colleagues in the hotel to work hard in my job, and successfully completed the work tasks in 20__. At this moment, let me summarize the work in 20__ Work situation, I hope this can better help me in my service work in the new year.

I joined our hotel family in March. At that time, I was still a newcomer without much work experience. Although I had worked as a waiter in a restaurant before, I was I have never worked in a hotel, so when I first applied for the job, I just had the mentality of giving it a try. Fortunately, the hotel's personnel were very optimistic about me and successfully let me join the job. Originally, I thought it was not difficult to be a good waiter in the hotel, and I only needed to handle some simple tasks of entertaining guests. However, as I got to know the hotel more deeply, I found that it was not difficult to be a good waiter in our hotel. Not easy.

First of all, I must have good communication skills so that I can provide guests with a better service attitude. Secondly, I must be very familiar with the hotel, otherwise I will get stuck when responding to guests’ inquiries. I also know that I There are still many shortcomings in this aspect, so I have closely followed the guidance of my seniors during this year and learned more about their methods of entertaining guests.

In order to assume the responsibilities of a hotel waiter as soon as possible, I have participated in many trainings organized by the hotel on service, safety and fire protection, etc. In addition, I will also learn some things related to the hotel business. knowledge, so as to improve one's understanding of service work. In 20__ years, I have received many guests from all over the country, including many foreign guests. After talking with customers again and again, I saw the gap between myself and the old waiters. Although I have tried my best to make myself I am full of enthusiasm when helping others, but I always make mistakes in some aspects, which also causes my service work to be unsatisfactory. When working, I mainly have several problems that need to be corrected. First, I have to correct my mentality and not be too impatient at work, especially when answering questions for hotel guests. I should be patient and attentive. Secondly, I need to strengthen my practice of Mandarin, otherwise I will often make slips of the tongue at work. This not only shows that my work is not professional enough, but also lowers the quality of our hotel.

I hope that in 20__, I can get rid of many bad habits and strive to do a good job in my service work. In the end, I also want to wish that our hotel will become more and more prosperous and win the favor of more customers!

2021 Hotel Waiter Personal Work Summary and Harvest 3

20__ is my self-challenge In the coming year, I will work hard to correct the deficiencies in my work in the past year and do a good job in the new year. In the past year, with the care of the leaders and the enthusiastic help of my colleagues, through my unremitting efforts, I have achieved great results in my work. Certain results have been achieved, but there are also many shortcomings.

Looking back on the past year, there may have been disappointments, sadness, successes, and joys in the past year, but that is not important anymore, it is the past, and what we have to work hard for is the future. Many people say that my personality has changed, and I believe it. I am really satisfied. There are many things that are weighing on me, but I still insist on getting through it. My life and emotions are all the same. Although there are no big ups and downs, at least I have experienced some ups and downs, ups and downs, ups and downs, time and time again. Trouble and difficulty, sometimes I really miss myself, I have been thinking about what I did wrong, why is this happening? I also cheer myself up again and again, stand up again and again, I am thinking, even without me, the earth will be the same Anyway, things still need to be solved. I don’t want to be a weak person or a coward. My destiny is in my own hands. I believe tomorrow will be better, good for you, good for me, and good for everyone. Now I will summarize the work sample

1. Training:

1. Tray essentials and room meal delivery process.

2. Explain the relevant knowledge of various departments in large, medium and small banquets to help with food delivery.

3. Hotel-related system training and supervision.

4. Safety awareness related to the way of serving dishes.

5. Learn sauce making for this team.

2. Management:

1. Superiors are role models for subordinates. I have always insisted on setting an example, so my team is very united.

2. I treat everyone the same, I do things fairly, justly and openly.

3. People-oriented, multi-faceted management approach based on people’s personalities.

4. In 20__, 23 people resigned from Chuancai throughout the year. In 20__, 4 people resigned from Chuancai throughout the year. 20__ was a relatively stable year.

3. As myself, I am responsible for serving food.

1. Responsible for the sauce operation in the restaurant.

2. Corresponding output and control of food delivery and delivery.

3. Coordination of hands for passing dishes.

4. Several operational points.

1. Insufficient manpower causes the dishes to be deformed during busy hours, which does not reflect the essence of the company.

2. Due to the prosperity of the country, modern young people are all treasures. They are increasingly unable to work and are increasingly spoiled by their parents. They only pursue money and do not know how to change places for others. Thinking about it, it’s really hard to be who I am today! 3. The reason why we can’t recruit people is the biggest problem that needs to be solved in time.

4. What is establishment, what is development, what is progress, what is improvement, what is management, what is who to manage whom, who to protect whom, and how to achieve stability.

5. I hope my superiors will understand that other dishes from the same industry are prepared by hand.

5. This team did not do well this year.

1. Some employees are not polite and well-groomed.

2. Sometimes the operation does not follow relevant standards.

3. Because the logistics staff have abnormal ideas and cannot communicate, supervision is not in place.

In short, 20__ is based on today as a starting point, with new goals and new challenges. In the new year, we will continue to work hard, study diligently, and summarize diligently. Finally, I wish our hotel business prosperity and financial resources. Guangjin! I wish all leaders to move forward courageously in their work journey and smooth sailing on the track of life. I wish all colleagues to continue to write new glories in life in the new year.

2021 Hotel Waiter Personal Work Summary and Harvest 4

The hotel industry has always had relatively weak wages and welfare benefits, and has always been at a disadvantage in the competition for talents, so the competition for talents is more intense. as key. As the service level of the hotel industry continues to improve and the number of hotels continues to increase, the supply and demand relationship in the talent market has undergone tremendous changes. The main reason is that the lack of ordinary employees at the grassroots level is very prominent. Anyone who is engaged in hotel management understands that grassroots employees in hotels, especially Better quality people are harder to find. Therefore, humanized management in hotel human resources management has reached a decisive stage.

Therefore, how to attract, retain, train, and develop employees is a topic that hotel decision-makers and managers at all levels must deal with carefully.

1. Change concepts. Employees must be strictly controlled and taught, as well as emotionally managed.

Hotel managers at all levels must understand various management systems, operating procedures and standards. The implementation method is relatively rigid, because there is a one-sided understanding of the implementation of "semi-military management". Many middle- and lower-level managers generally blame, criticize, and are dissatisfied with employees' work problems, but give less understanding and care. This often leads to incoordination and even tension between superiors and subordinates, which ultimately leads to more problems and derails department work.

Without satisfied employees, there will be no satisfied customers." Employees should be regarded as important resources that can cultivate talents.

Managers should always show support for their employees' work. When an employee encounters a problem or error at work, the manager should not only point it out but also ask the employee to think of a solution and help him solve it. Whether criticizing the employee or praising the employee, he should pay attention to the method and occasion and be fully respectful. And support employees, employees will have work initiative and enthusiasm.

Managers, including managers, can only go deep into the work sites of front-line employees, conduct more observations, and use appropriate time to participate in employees' operations. It can not only understand new and more problems, expand ideas, but also play a leading role in employees. It can also help eliminate the "inferiority" mentality of some employees about engaging in service work (the inferiority complex of individual employees often affects other employees) .

2. Treating employees well is to treat yourself well

A common problem in hotels in China at the moment is the large turnover of people, either changing jobs, changing careers, or being dissatisfied with the current job and being negative. There are many factors causing this situation. The main ones are the low threshold of the hotel industry, fierce competition, high operating costs, relatively low profits, and relatively poor employee benefits. Therefore, employees should fully bear their potential in the hotel. Improve employee treatment within the scope.

Another reason is people’s misunderstanding of the particularity of the hotel industry, including the belief that service work is inferior and has no future, which requires hotel human resources departments and department managers to treat employees. Carry out scientific and systematic training, do more ideological work on employees, and correct their misconceptions.

Another reason is that the labor intensity of grassroots employees is relatively high, such as those working in guest rooms and catering, which requires systematic training for employees so that they can master standardized operating methods to save time and effort. Department managers should try to create a pleasant, united and uplifting working atmosphere so that employees can have fun with their work and the environment.

No employee is willing to engage in a very tiring physical job for a long time, and most of the people engaged in service work are women. The labor intensity of employees should be controlled within a reasonable range to benefit their physical and mental health. healthy. If the employee turnover is too large, it will cause a decline in management and service, causing the hotel to lose its core competitiveness.

First, we have established three concepts in our daily work

1. Customer concept: Everything is focused on customers. No matter how unruly customers we encounter, we must serve The ultimate goal of a good customer

2. The concept of details: details determine success or failure. Only by doing every detail of the work well can the hotel's management system and service system operate smoothly.

3. Culture concept: Let customers enjoy a high-quality, unique dining experience, and let employees work in a healthy and harmonious corporate atmosphere.

Second, the catering service hours are long, so try to use the time to organize training and learning. Let employees understand the importance of catering work, and more importantly, let employees have the professionalism to be dedicated and strive to be advanced.

The third is to adhere to the business philosophy of "conscience quality, quality first", do a good job in implementation, so that employees understand the standards of the hotel, which is the work ruler of every employee. In order to improve employees' awareness of standards, we We formulated a job training plan and organized employees to carry out unified operation standards.

2021 Hotel Waiter Personal Work Summary and Harvest 5

After interviews, 30 students from our school successfully entered the Jinqiao Hotel. Of course, we were assigned to different departments. Our internship began.

On the first day, I knew nothing and understood nothing. Very nervous and excited. Fortunately, the hotel sent someone to take us. This senior was very enthusiastic and first took us to familiarize ourselves with the private rooms, lobby and other locations of the entire hotel. He also taught us the basic work situation and how to carry out the work in the future... During this internship, my job and that of another intern were to serve customers and order drinks in the south bar on the second floor. Of course, we were also responsible for opening the bar. In the first few days, due to the unfamiliarity with the work, it usually took us about 2 hours to complete the opening of the bar. However, after 5 days, it only took us half an hour to solve the problem.

In the past few days, I have deeply realized that: just like in military training, what the foreman says is whatever it is said, and you must obey it completely; you must carefully study and understand the technical essentials taught by the supervisor, and always follow the instructions when the supervisor teaches the skills. Never interrupt your supervisor's speech with self-expression. If you do that, you are asking for trouble.

After passing the adaptation stage, I understood what I should do: open the bar when the time comes, wipe the tables, wipe (wash) cups, mop the floor...or go down to the lobby bar on the first floor to help. (Because I usually stay in the south bar on the second floor.) Whenever I have nothing to do, I have to find something to do for myself. I would rather stand than sit. It's better to wipe something again than just stand there. Only labor pays off. Only by taking action can you have enough food and clothing.

Therefore, during this period, I used my free time to look at and remember wines, and thus got to know a lot of wines, both domestic and foreign. This is also very helpful for me to communicate with foreigners when I serve them.

During the service process, we came into contact with all kinds of guests. Since Jinqiao Hotel is a four-star hotel and has an extremely rich source of overseas tourists during the Canton Fair, almost all the guests who come to the bar Foreigners, in the process of serving, we have improved our spoken English, increased our knowledge, and broadened our horizons.

My thoughts and feelings:

1. There must be no verbal conflict with the foreman. It feels really amazing to step into society. We never dared to express our opinions in school, and we would always point out the teacher when he was wrong. But outside, the superiors are always right. This really requires us to adapt.

2. The corporate culture that every hotel focuses on is different, and this knowledge is something we can hardly get from books.

3. Preliminarily mastered some knowledge of the hotel industry, expanded personal knowledge, enhanced personal ability to deal with interpersonal interactions in the hotel, and also combined what we learned in books with Actual operations are connected. My biggest experience with this is in my interactions with people. Sometimes when the old employees go to serve foreigners, when I find there are some communication problems between them, I will step forward to help.

4. In his position, seek his position. In your own job, you must work hard. Only if you love your job and devote yourself to it. Only then can you gain something.

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