The towel was contaminated when the guest checked out. What if the guest gets angry when charging?

Some express hotels have bad problems and should be managed by departments. The bad questions are as follows:

Q: What should I do if I accidentally get the hotel sheets dirty?

A: This is inevitable!

It is said that the hotel sheets need to be changed by one guest, and the accommodation fee includes the regular washing fee, that is, as long as the general pollution can be washed clean, it is a normal accommodation without extra charge.

If the sheets can be washed after being soiled during the hotel stay, washing is the normal obligation of the hotel, and the guests do not need compensation.

If the sheets can't be used again because they can't be washed out, we must compensate for the loss of the actual value of the sheets. In this case, the hotel also has the right to claim compensation, but it should make a claim within a reasonable range. If you disagree, you can call the police or complain to the consumer association.

Guests should also pay attention to safety and minimize pollution.

If it is a little dirty, but it can be cleaned and removed, customers will be compensated, but this situation is indeed many and not good, especially "a small hotel with that name", which is illegal and unreasonable. I don't know why nobody cares now. It's really responsible. No matter what happens, there will always be contradictions and both sides will be unhappy. Hotel sheets will inevitably get some dirt, some drinks, water and so on. It's not the customer's fault.

However, I have stayed in many brand hotels, such as Home Inn and Hanting Hotel, and the service quality is very good. Brand hotels have not encountered these troubles. The problem is mainly those "small hotels with this name and that name".

Need to be dealt with. According to article 12 of People's Republic of China (PRC) Hotel Management System, a guest will not be fined for soiling his bedding in the course of normal use during his stay.

The hotel's bed sheet washing fee should be included in the room rate. Female customers don't intentionally dirty the sheets and quilts for normal physiological reasons such as legal holidays, and other general foods are sticky and irresistible or inevitable, which should be within the normal cleaning range of service articles, and the hotel should not charge any more.

I hope that the relevant departments will formulate laws and regulations and publish them in the "small hotel with that name" so that the legitimate rights and interests of hotels and customers can be guaranteed.