Zhuhai Chimelong apologizes for refusing guide dogs to stay in the hotel. Do you accept this apology?

When Mr. Yang stayed at Penguin Hotel in Zhuhai Changlong Resort, he hoped that the reception staff would allow him to bring his dog into the hotel. However, due to the poor training of Penguin Hotel in Zhuhai Changlong Resort, the understanding of relevant regulations is not in place. I told Mr. Yang at that time that it didn't conform to the relevant regulations of the hotel and refused to let Mr. Yang take the dog to the hotel. Then, Mr. Yang posted the whole event on some public platforms in the form of short videos. The whole thing quickly continued to ferment on the internet, and finally, Changlong Hotel issued a statement apologizing overnight. Personally, I think Zhuhai Changlong's apology is a bit perfunctory, and I can't accept it.

1. Zhuhai Changlong does not allow blind people to bring guide dogs to hotels. Mr. Yang himself is blind and needs the help of dogs everywhere. However, he originally planned to take the dog to Changlong, Zhuhai, but when he stayed at the hotel at night, he was refused by the hotel staff and let him stay at the hotel with the dog. At that time, the staff of Zhuhai Changlong Hotel told Mr. Yang that dogs were not allowed in their hotel, and there were also some people wearing police uniforms to coordinate. Although someone was coordinating at that time, things were not well solved. Subsequently, Mr. Yang entrusted a lawyer to send this video online.

Second, the incident gradually fermented, and Zhuhai Changlong Hotel publicly apologized. As the video posted by Mr. Yang's lawyer on the Internet gradually became popular, the incident became more and more fermented. The relevant person in charge of Changlong Hotel realized the advantages and disadvantages and issued an apology statement overnight. In the apology statement, he said that the hotel staff did not understand some hotel regulations, which caused some misunderstandings. He expressed his apology to Mr. Yang.

Three. Conclusion In fact, personally, I think the hotel's apology statement looks a bit perfunctory, and it is completely forced by public pressure to apologize, and I don't really want to apologize. So I don't think such an apology should be accepted. Don't let go of these unreasonable service personnel easily. After all, these incidents are all caused by their mistakes in work, and the responsibility should be borne by the parties themselves, rather than a simple apology.