What's the difference between a room attendant and a cleaner in a high-end hotel?

The difference between room attendants and cleaners in high-end hotels;

First of all, the nature of work is different

Cleaning staff: cleaning staff carry out daily cleaning work according to the working hours stipulated by the administrative logistics department; Be responsible for the sanitation and cleaning of corridors, elevators, elevator rooms, tea rooms and other public places in the company's office area, keeping all public places clean and tidy, the ground clean, free of dust and sanitary corners, and mopping them four times a day and one week with soapy water;

Responsible for cleaning the conference room and VIP room before and after the meeting; Responsible for cleaning the floor sanitation of independent offices, cleaning the garbage in offices and public walkways, and cleaning spittoons; Keep the surfaces of stair handrails and window sills in public places clean and clean, and wipe them twice a day to keep the environment beautiful;

Keep the glass windows in all public places free of dust, cobwebs and traces within sight, and wipe them once a week or more. The sink is free of soap, stains and dirt. Wipe it frequently to keep the surface clean. Walls and ceilings should be clean, tidy and beautiful, free of cobwebs, dust, traces, peeling and stains, and cleaned at least once a week;

All spittoons in public places should be set in a reasonable position, in sufficient quantity, without spilling, and the surface should be clean and stain-free, so that spittoons should be scrubbed twice a day; Garbage bins should be set in a reasonable position, with sufficient quantity, no spillage, clean surface and no stains, and cleaned twice a day.

Room attendant: mainly refers to the service personnel who provide cleaning services for the rooms of hotels or hotels and help the guests live.

Its main tasks include: cleaning and checking guest rooms, replenishing supplies, providing services for guests, using and maintaining cleaning supplies, checking guests' belongings and valuables in guest rooms, and ensuring the safety of work areas.

Second, the ratio of examiners to candidates is different.

Cleaning staff: the ratio of examiners to candidates in the theoretical knowledge examination is 1: 20, and there are not less than 2 examiners in each standard classroom; The ratio of examiners to candidates in skill operation assessment is 1: 5, and there are not less than 3 examiners in each examination room.

Computer room attendant: the ratio of examiners and candidates for theoretical knowledge examination is 1: 15, and there are not less than 2 examiners in each standard classroom; The ratio of examiners to candidates in the skill operation examination is 1: 10, with no less than 3 examiners.

Third, the identification time is different.

Cleaning staff: the examination time of theoretical knowledge is not less than 90 min, and the examination time of skill operation is not less than 45 min.

Room attendant: The examination time of theoretical knowledge at all levels: no more than 100 min for beginners and no more than120 min for advanced students; ; Skill operation examination time: no more than 30 minutes for beginners and no more than 40 minutes for intermediate and advanced students.

Fourth, the identification site equipment is different.

Cleaner: The theoretical knowledge test is conducted in the standard classroom. The skill operation examination shall be conducted in a place with necessary equipment, instruments, tools, measuring tools and facilities, good indoor ventilation, sufficient light and perfect safety measures.

Room attendant:

Venue: standard classroom, standard guest room or simulated standard guest room and conference room.

Equipment: notebook, vacuum cleaner, cleaning and disinfection equipment, floor service desk and meeting room equipment.

5. There are differences in professional ethics.

Room attendant: warm and friendly, guests first; Sincere and fair, reputation first; Civilized and courteous, excellent service; Customer-oriented, equal treatment; Unity and cooperation, the overall situation; Law-abiding, honest and trustworthy; Learn business and improve skills.

Cleaning personnel:

1, be polite, punctual and trustworthy, and abide by the law. Household cleaning is a relatively mobile service work, and the working environment is ever-changing, which requires the cleaning staff to be polite and polite in the work process, observe the time agreement with customers, and be punctual and trustworthy, which is a very important condition for gaining customer trust.

2, cleaning staff should also overcome the prejudice of the world, self-esteem, self-love, self-improvement, rely on their own hard work to get rich, law-abiding, not confused by money.

3. Hard-working mental cleaners work very hard, which is not only labor intensive and trivial, but also the object of work is often unclean, dirty or polluted environment or articles, and the requirements of employers are generally higher. This requires the cleaning staff to be psychologically prepared for hardship, not to cheat at work, and to do a good job in cleaning.

4. Skilled cleaning skills and excellent cleaning skills are important conditions for home cleaning. If you only have a good desire to do a good job without excellent skills, you are not qualified for this job. Of course, excellent psychological quality is also a necessary quality for cleaning staff.

5. Excellent cleaning skills are exercised in practice, so cleaning staff need to keep learning in practice and study business seriously to meet the needs of customers.