123 15 is it useful to complain about the hotel price increase?

1999 19 On March 5, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, decided to set up a dedicated telephone for consumer complaints and reports throughout the country.

The national 123 15 internet platform was launched on March 7, 2065 15. This is another important measure to promote "Internet+government services", which indicates that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the internet plus era.

A complaint shall meet the following conditions:

1, with a clear defendant; (Be sure to know the specific business information, such as store name, address, telephone number, etc. Before you complain. )

2. There are specific appeal requests, facts and reasons;

3. Belonging to the jurisdiction of the administrative department for industry and commerce; (The jurisdiction can be divided into: responsible for market supervision and management and administrative law enforcement. Jurisdiction includes: functions and territory)

4. Consumers need to buy, use goods or receive services in their daily consumption.

As the manager and coordinator of 123 15, the industrial and commercial bureau will mainly solve problems and analyze and sort out information. This will help the industrial and commercial bureau pay more attention to the handling of consumer complaints. This will help to protect consumers' rights and interests, improve the efficiency and speed of 123 15 complaint handling, and create a more perfect and orderly healthy market ecological environment.

legal ground

Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests Article 15 Consumers have the right to supervise commodities and services and protect consumers' rights and interests. Consumers have the right to report and accuse acts that infringe on consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to criticize and make suggestions on Ganoderma lucidum's work to protect consumers' rights and interests. Article 7 Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services.

Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety. Article 8 Consumers have the right to know the real situation of the commodities they buy or use or the services they receive.

Consumers have the right to require business operators to provide prices, places of origin, producers, uses, performance, specifications, grades, main ingredients, production dates, expiration dates, inspection certificates, instructions for use, after-sales services or the contents, specifications and expenses of services, etc. according to different conditions of goods or services.