Polite service terms

Service courtesy terms, in today's industry, the service industry is definitely a big industry, and there are many staff engaged in this industry, but the knowledge that this industry needs to know is also very complicated, and the most important thing is civilized etiquette. Let's take a look at the service polite expressions.

Polite service terms 1

1, basic terms

(1) "Welcome", "Welcome" and "Hello" are the names used by the welcoming staff when guests come to the restaurant.

(2) "Thank you" and "Thank you" are used when guests bring convenience to the waiter's work.

(3) "Please wait a moment" or "Please wait a moment" is used to indicate that we can't provide services to our guests immediately, and in a responsible manner.

(4) "Please wait a moment" or "Please wait a moment" is used to apologize for disturbing or causing inconvenience to the guests.

⑤ "Thank you for waiting", and warmly apologize to the waiting guests.

⑥ "I'm sorry" or "I'm very sorry" is used to say sincerely and politely, because it has caused trouble or inconvenience to the guests.

⑦ "Goodbye", "Take your time" and "Welcome next time" are used to show enthusiasm and sincerity when guests leave.

2, the basic requirements of politeness:

(1) Speak respectfully and have a steady attitude; ② Speak politely, concisely and clearly; ③ Speak euphemistically and enthusiastically; (4) Pay attention to the art of language when speaking, and strive to be graceful and euphemistic; ⑤ Pay attention to manners and expressions when talking with guests. "Three lightness": walking lightly, speaking lightly and operating lightly.

"three don't care": don't care about the beautiful language of the guests; Regardless of the impatient attitude of the guests; Ignoring the unreasonable demands of individual guests.

"Four Diligences": Oral Diligence, Eye Diligence, Leg Diligence and Hand Diligence (Brain Diligence).

"four don't talk": don't talk rude words; Do not swear; Don't speak sarcastically; No service.

"Five tones": greet guests when they come, answer when they ask, apologize when they make mistakes in their work, apologize when they are helped, and send them away when they leave.

"Six polite expressions": greetings, entreaties, apologies, thanks, honorifics and farewell.

Eleven polite expressions: please, you, hello, thank you, sorry, goodbye.

"Four service taboos": contempt, negation, contradiction and irritability.

Service courtesy language 2 Civilized language in the service industry mainly refers to some established languages and specific expressions of self-modesty and respect expressed by service personnel in the service process. Its main characteristics include initiative, identity and intimacy. Usually divided into:

Greetings, whose representative language is: (Uncle, Aunt, Sir, Miss) Hello, Comrade! Please sit down! what can I do for you?

Greeting, its representative language is: welcome! what can I do for you? Please go! Goodbye!

Excuse me, its representative language is: excuse me, please wait a moment. ...

Thank you for your cooperation and support in our work.

Consulting language, its representative language is: excuse me, excuse me. ...

Response language, its representative language is: hello! This is the power supply bureau. what can I do for you? ……

Congratulations, its representative words are: congratulations, congratulations. ...

Evasive language, its representative language is: sorry, comrade! please ...

Apologize, its representative language is: I'm sorry, I'm sorry. ...