Responsibilities and requirements of hotel management position

Responsibilities and requirements of hotel management position

In today's social life, there are more and more occasions where job responsibilities are needed. Making job responsibilities can reduce illegal acts and accidents. I'm sure that most people have a headache when formulating their job responsibilities. The following are the job responsibilities and requirements of hotel management that I have carefully arranged for your reference and hope to help friends in need.

1, carry out all work around the quality policy and quality objectives.

2 responsible for the signing, renewal and custody of the bus operation contract.

3. Be responsible for adjusting vehicle shifts to meet the needs of passengers.

4, responsible for the preparation and implementation of the department staff training assessment plan.

5. Be responsible for formulating the implementation plan of special activities (Spring Festival travel rush, Tourism Golden Week, etc.). ) and organize the implementation.

6, responsible for the examination and approval of vehicle shift adjustment.

7, responsible for the disposal of unqualified services, put forward corrective and preventive measures when necessary, and organize their implementation.

8, responsible for organizing the collection of quality management related data.

9. Requirements:

(1), with high school education or above;

(2), with primary or above titles;

(3), with more than three years of business management experience;

(4), have the ability to do their job.

Job responsibilities of dispatching room

1, work around the quality policy and quality objectives.

2, responsible for the preparation and implementation of the department staff training assessment plan.

3, responsible for special activities (Spring Festival travel rush, Golden Week, etc. ).

4. Be responsible for dispatching inbound vehicles to ensure that they arrive on time.

5. Be responsible for handling or reporting unqualified services, and propose corrective and preventive measures when necessary.

6. If the vehicle fails to take the bus during the empty shift, causing economic losses, it shall be punished according to the vehicle management system.

7. Responsible for collecting and sorting data related to quality management.

8, responsible for checking whether the vehicle operation procedures are complete, with the safety certificate to carry out the class.

Job responsibilities of the monitoring room

1, familiar with the performance, function and characteristics of monitoring equipment, familiar with the operation, storage and maintenance methods, responsible for troubleshooting general faults, and managing and using facilities well.

2, to ensure the normal central monitoring system, so that control systems at all levels can effectively implement visual monitoring of key parts.

3. Be familiar with whether some monitoring facilities in the station area are running well, and make records to ensure that they can be played and viewed at any time.

4. Inspect, repair and maintain the equipment according to the operating procedures.

5, do a good job of confidentiality, prohibit irrelevant personnel from entering the control room, to prevent the key parts of the preventive measures and state leakage.

6, regularly check the monitoring facilities, assist in the maintenance of equipment.

Job responsibilities of microcomputer administrator

1, responsible for maintaining the whole station microcomputer, installing hardware and operating system for it, and managing the server. When it is necessary to install new software and expand disk space or memory, the administrator should be responsible and keep maintenance records.

2. Responsible for maintaining the overall microcomputer system of the bus station to ensure that all hardware works normally.

3, regular inspection and maintenance of the whole station microcomputer system, and make records.

4, responsible for the whole station microcomputer update, scrap and quantity distribution department registration, and make a good account.

Job responsibilities and requirements of the deputy stationmaster

1, responsible for assisting the webmaster to manage the affairs in the station and arrange and coordinate the work order of each post.

2. Be responsible for supervising and evaluating the dress and identity of station attendants, managing the station environment, and ensuring the customer's satisfactory service quality. Organize a symposium for passenger representatives, solicit opinions from passengers through multiple channels, accept complaints from tourists and handle them.

3. Be responsible for the classification of unqualified services, report serious unqualified services and implement improvement.

4. Organize all kinds of records required by the quality management system and keep them for future reference.

5. Requirements:

(1), with technical secondary school education or above;

(2), with primary or above titles;

(3), with more than five years of business management experience;

(4), have the ability to do their job.

Job responsibilities and requirements of station affairs supervisor

1. Assist the deputy stationmaster to do well the affairs in the station.

2. Formulate the rules and regulations of station affairs, and standardize the service quality and environmental management of station affairs.

3. Be responsible for the implementation of business training and learning for station attendants, improve service quality and enhance customer satisfaction.

4. Collect and summarize passenger complaints, report and implement corrective and preventive measures in time.

5. Organize to review various reports and make quality records.

6. Organize to review various reports, be responsible for measuring customer satisfaction, implement corrective and preventive measures, and make quality records.

7. The webmaster is responsible for spot-checking the service quality every day.

8. Requirements:

(1), with high school education or above;

(2), with primary or above titles;

(3), with more than three years of business management experience;

(4), have the ability to do their job.

Job responsibilities of station monitor

1. Accept the tasks assigned by the station, arrange the work, and assign post personnel to carry out the station work.

2. Implement the Regulations on the Administration of Bus Passenger Stations, Job Responsibilities and Work Norms of Bus Passenger Service, and the "Three Excellent and Three Kinds" Standard of Road Passenger Service in Henan Province, and do a good job in service.

3, timely solve the problems in the process of post work, analyze the reasons, and put forward measures to improve the work.

4. Take quality management as the center, focus on basic work, and implement various rules and regulations with post responsibility system as the main content.

5, around the site quality policy, objectives, combined with the actual station service class, determine the quality objectives and indicators of the station service class and station attendant.

6. Organize the attendant to study politics, business and safety, and do a good job in ideological and political work and professional ethics education.

Responsibilities of the consignment department

1, memorize the operation line, frequency, departure time, stops along the way and mileage of this station, master the calculation method of luggage and parcel freight, and be responsible for the acceptance, billing, storage, loading and unloading and delivery of luggage and parcels.

2. Strictly implement the charge and bill management system stipulated by the Ministry of Communications, settle income, and be responsible for the collection, use, registration and storage of luggage and parcel bills. Strictly manage the baggage warehouse and prohibit irrelevant personnel from entering the baggage warehouse.

3. Be responsible for the safety inspection when accepting luggage to prevent dangerous goods, prohibited items and out-of-gauge items from being carried in the checked luggage.

4. Be responsible for collecting the freight of vehicles and goods from 25th to the end of each month.

5. Fill in the work record and original ledger on time, and be responsible for the handover of work on duty.

Job responsibilities of on-site cleaners

1, responsible for the handover of on-site sanitation and the inventory of cleaning appliances during the shift change every day.

2. Be responsible for cleaning the ground in their respective areas, and keep the ground free of sundries, cigarette butts and dead ends of garbage during working hours.

3, responsible for receiving cleaning appliances on a regular basis, and safekeeping.

4. Keep the trash cans inside and outside their respective areas clean and tidy.

5, responsible for before coming off work will be in charge of the garbage in the trash can in time to the garbage pool, completes the handover.

Responsibilities of cleaning staff in waiting room

1, responsible for cleaning.

First, the bathroom on the second floor, the doors and windows should be clean and bright, with no peculiar smell inside, no mosquitoes and flies, no sundries on the ground, no dirt in the urinal, and do a good job of succession.

2, responsible for the waiting room lobby floor health, do the ground clean, no sundry, no cigarette butts, and keep the seats in the hall clean and tidy.

3, responsible for the health facilities in the hall, the trash can inside and outside clean without stains, every day before the shift will clear the garbage in the hall in time.

4. Cooperate with the staff of the comprehensive service desk to do a good job of tobacco control in the lobby.

Responsibilities of personnel at secondary settlement points

1, in accordance with the provisions of the bus station, strictly implement the commuting system, dress and wear signs as required.

2. Strictly check the vehicles passing through this station, make up the fares according to the actual fares, prevent leakage and increase income, and have the responsibility to check whether the vehicles are overcrowded or pass the license, so as to prevent the occurrence of safety accidents.

3. In addition to checking the vehicles in this station, the staff in the eastern suburbs should also charge service fees for passing vehicles according to the situation.

4. Responsible for the management of the second settlement chapter. Vehicles that have not been inspected shall not be stamped, and the vehicles with problems shall report to the leaders on duty in time after returning to the bus station.

5. Be responsible for recording daily income. Make sure the settlement is clearly filled in and the bills and fares are accurate. After returning to the bus station, hand it in to the finance office in time to ensure daily settlement.

Responsibilities of unloading area management personnel

1. Be responsible for the smooth access to the drop-off area, and guide the inbound vehicles to stop and drop off passengers in an orderly manner in time.

2. Responsible for the orderly parking of vehicles in the parking lot according to regulations.

3. Responsible for the management of illegal customers in the unloading area.

4. Cooperate with the personnel of the consignment department to manage the import channels of goods.

Job responsibilities and job requirements of comprehensive service personnel

1, memorize the operation line, frequency, departure time, main stations along the way, mileage, fares, running time, etc. , as well as the arrival and departure times of other means of transportation, so as to understand the local customs, places of interest, addresses and telephone numbers of local major units, etc.

2. Responsible for receiving passengers' consultation, answering questions and never bothering to ask questions.

3. Be responsible for customer satisfaction survey, lost property registration, radio tracing, etc.

4, responsible for receiving and hanging passenger opinions, earnestly do the original records of various services, timely summary report.

5. Requirements:

(1), with high school education or above;

(2) Having a junior professional title in business.

(3) Have more than two years of management experience in their own business.

(4), have the ability to do their job.

Job responsibilities and job requirements of the conductor

1. Strictly implement the business policy, bill management and income reporting system, and be responsible for the collection, registration, sale and storage of bills. According to the characteristics of different passengers, various methods are adopted to complete the ticket sales task on time with good quality and quantity.

2. Be familiar with the operation line, shuttle bus, departure time, stops along the way, mileage, fare, running time and transfer time of the transfer station, so as to facilitate passengers to purchase tickets.

3, pay attention to observe the passenger flow dynamics, when the passenger flow changes, timely provide information to the relevant personnel, in order to increase (decrease) the class.

4. Be familiar with the performance and operation technology of ticketing tools and equipment, take good care of equipment and utensils, maintain them regularly, and keep the ticketing room, equipment and workbench clean and hygienic.

5, fill in the work record on duty on time, the original account, to do a good job of succession.

6. Requirements:

(1), with high school education or above;

(2), with primary professional and technical titles;

(3) Having more than two years of management experience in his own business;

(4), have the ability to do their job.

Job responsibilities and job requirements of ticket inspectors

1. Be familiar with the operation line, shuttle bus, departure time, stops along the way, mileage, fares, running time and transit time of this station, and solve the problems raised by passengers in time.

2. Be responsible for checking tickets on time. Do not miss the inspection, do not check the overcrowded tickets, and do not check the vehicle tickets that have not entered the parking space to ensure safety.

3. Feedback the opinions put forward by customers in time, implement corrective and preventive measures, keep quality records and achieve customer satisfaction.

4. Requirements:

(1), with high school education or above;

(2), with primary professional and technical titles;

(3) Having more than two years of management experience in his own business;

(4), have the ability to do their job.

Job responsibilities and job requirements of small warehousers

1. Strictly implement the relevant charging regulations and bill management system of the Ministry of Communications, charge fees according to regulations, and handle deposit and withdrawal procedures.

2. Strictly manage the storage warehouse, be responsible for keeping the articles stored by passengers, strictly check and collect the formalities, and prohibit irrelevant personnel from entering the storage room.

3. Publicize the regulations on safe transportation and storage of small items. When storing small items, do a good job in safety inspection to prevent passengers from carrying dangerous goods to store small items.

4. The checked items shall be labeled, packed neatly and extracted accurately.

5, completes the handover record.

6. Requirements:

(1), with high school education or above;

(2), with primary professional and technical titles;

(3) Having more than two years of management experience in his own business;

(4), have the ability to do their job.

Job responsibilities and requirements of production line operators

1. Be familiar with the operation line, frequency, departure time and shuttle bus of this station, mainly depending on the station, mileage, fare, running time and main passenger service in the station, and master various service skills.

2. Actively and enthusiastically receive passengers, answer questions, help the elderly and take care of key customers.

3. Maintain public order in the station, organize passengers to queue up for tickets in an orderly manner, take the initiative to help passengers solve problems and provide quality services for passengers.

4. Maintain the service facilities and equipment in the station to ensure the normal operation of all service facilities and equipment.

5. Take care of the key passengers and get on the bus first. Passengers with invalid tickets and people without tickets are strictly forbidden to get on the bus by checking in.

6. Requirements:

(1), with high school education or above;

(2), with primary professional and technical titles;

(3) Having more than two years of management experience in his own business;

(4), have the ability to do their job.

Job responsibilities and job requirements of the site administrator

1, carry out all work around the quality policy and quality objectives.

2. Be familiar with the operation routes and shifts and answer passengers' questions.

3. Be responsible for diverting vehicles and maintaining order in the station.

4. Collect passengers' opinions and complaints, and put forward corrective and preventive measures in time.

5. Be responsible for recording and summarizing data related to quality management.

6. Be responsible for keeping the traceability of relevant marks.

7. Requirements:

(1), with high school education or above;

(2), with primary professional and technical titles;

(3) Having more than two years of management experience in his own business;

(4), have the ability to do their job.

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