How to deal with the problem of overbooking

(2) reasons:

1, human error:

A) Forecast error ~ The reservation department miscalculated the future occupancy rate.

B) Error in reg

How to deal with the problem of overbooking

(2) reasons:

1, human error:

A) Forecast error ~ The reservation department miscalculated the future occupancy rate.

B) Error in registration ~ Error in registration of guest's departure time. For example, if a guest is going to move out tomorrow, the reception desk has registered today's date. When the reservation is tight, the error of this room will also lead to insufficient room.

2. The impact of a bad house:

In the tourist season, when every room is fully booked, some rooms have equipment problems and are forced to be vacant and cannot be rented out, thus reducing the supply of rooms.

3. Other reasons:

Some reasons are beyond the control of the hotel:

A) If a team should leave today, but the airline cancels the flight due to bad weather, the hotel is forced to leave the team in the hotel.

B) If the guest is injured accidentally and cannot move out as scheduled, it will affect the hotel check-in. ; (3) Make preparations:

1. You know, relocating the guests to other hotels is the last choice, because it is not good for the guests and the hotel itself.

2. Check the guest list of the day to see if there is any possibility of overlap among the guests, such as family members, fellow travelers and guests who know each other. They originally booked multiple rooms, but when they checked in, they hoped to let them live in the same room as much as possible to reduce the occupancy of the room.

Deal with the problem of oversubscription

3. Contact the reservation unit to ask about the arrival time of the guests, and explain that the reservation rule is that if the guests fail to inform the store of their arrival time, they will automatically cancel the reservation at 6 pm, reminding the reservation unit to pay the deposit in advance to reserve the room.

4. Find out whether there are any vacancies in hotels of the same level nearby, and book the required number of rooms if necessary.

5. Check the visitor list of the day and prepare some arrangements that are easy to accept and transfer to other hotels. For example, guests pay for the room or don't always stay in the room.

(4) Handling procedures:

1. When the guests arrive, the receptionist at the reception desk should immediately notify the manager on duty or the director of reception.

2. When dealing with problems, the manager on duty should stay away from the reception desk with the guests. If it is handled at the front desk, the receptionist should also stop checking in other guests (please take a seat) so as not to embarrass the manager on duty. 3, skillfully explain the whole situation with the guests.