Job responsibilities of hotel room supervisor

The hotel room supervisor is required to supervise and inspect the work of the waiters assigned to guest rooms and public areas, ensure that product quality standards are met according to hotel and company business goals, and provide excellent service to hotel guests. The following are the job responsibilities of hotel room supervisors that I have carefully collected and organized. Welcome to read.

Job Responsibilities of Hotel Guest Room Supervisor 1

1. Responsible for supervising and inspecting the reception services of guest rooms on the floors under their jurisdiction to ensure the normal and smooth reception of guest rooms Carry out;

2. Inspect guest room layout, cleanliness and service quality every day to maintain normal and stable levels;

3. Organize and host weekly meetings, listen to reports, assign work, and solve tasks Difficulties encountered during operation;

4. Actively understand hotel room supplies and repair processing, etc.;

5. Other tasks assigned by leaders.

Hotel Room Supervisor Job Responsibilities 2

1. Assist the room manager to do the daily work of the department, check daily whether the dispatch of cleaning rooms is reasonable, and whether there are any omissions and repeated dispatch, etc. Phenomenon;

2. Responsible for room allocation, ward rounds, changing room status, etc. on the day, random inspection of room hygiene every day, and solving problems on the spot;

3. Responsible for daily non-stop work Regularly inspect the hygiene of hotel public areas and linen rooms, and promptly notify rectification if any problems are found;

4. Follow up the maintenance progress of the maintenance rooms daily and report to the guest room manager;

5. Assist the room manager to receive VIP guests and important teams;

6. Responsible for the daily work of the linen room, carefully change and wash linens and uniforms, distribute guest supplies, Receipt and storage work;

7. Simply handle guest complaints, do a good job in comforting guests, and notify the guest room manager to handle the situation on site;

8. Responsible for comprehensively doing a good job in the department Monthly attendance summary and related attachments for each team;

9. Assist the room manager to make weekly training plans for department employees, and carefully train new employees in the department on operating procedures and service standards;

10. Assist the guest room manager in asset storage and daily inventory work in various areas of the department.

Job Responsibilities of Hotel Room Supervisor 3

1. Responsible for the overall management and operation of the room department; assign and supervise the work of employees and formulate work plans;

2. Ensure Department costs and various expenses to ensure that room costs and various expenses are controlled within the budget;

3. Inspect rooms, facilities, equipment and items at any time according to the company's operating standards;

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4. Inspect the facilities and management of the guest room department, conduct spot checks and improve the overall work quality and efficiency of the department;

5. Improve guest satisfaction and be fully responsible for guest satisfaction in the guest room .

Job Responsibilities of Hotel Room Supervisor 4

1. Participate in regular hotel administrative meetings, host weekly room management meetings and related staff meetings, convey layout, implement meeting resolutions and superior instructions, and be responsible for planning , Organize the work of the housekeeping department and inspect the completion of department work.

2. Perform business management functions, supervise guest room service and public area sanitation, greening and other guest room services.

3. Supervise and coordinate the operation of the housekeeping department to provide guests with standardized and programmed high-quality services and personalized service development.

4. Supervise equipment inspections, require improvements or additions to room items, operating tools and labor supplies, reduce department expenses, and maintain hotel room service standards.

5. Formulate a training plan for department employees, allocate and deploy employees reasonably, and check the service etiquette, appearance, work attitude and work efficiency of department employees. Participate in the identification and assessment of employees' work abilities, develop employee relationships, and resolve difficulties that may arise in employees' work and life.

6. Check the health status of guest rooms, visit guests, handle customer complaints, and work closely with the security team and engineering team to ensure the service details during guests' stay.

7. Coordinate and strengthen the working relationship between various departments, continuously improve work, improve efficiency, establish a complete management system for the housekeeping department, and properly handle items left by guests.

8. Cooperate in supervising the cleaning and sanitation of guest rooms, equipment maintenance, department cost accounting and control, etc., and formulate and submit work plans to the guest room department.

9. Handle employee attendance and shift scheduling matters.

10. Responsible for the material management of the guest room department.

Hotel Room Supervisor Job Responsibilities 5

1. Take the initiative to maintain effective communication within the department and coordinate the relationship between various departments.

2. Assist in training, supervising and ensuring that the appearance and conduct of all employees meet standard requirements.

3. Assist the community to control costs within the department, such as manpower, linens, tools, materials, supplies and uniforms, etc.

4. Continuously provide supervision, training, and retraining for guest room and public area attendants.

5. Check the guest rooms daily, including all moved out rooms, vacant rooms and occupied rooms. Ensure maintenance and cleaning are up to standard.

6. Ensure that daily inspection records include room attendant work assignments, guest room conditions and maintenance defects, etc.

7. Responsible for carrying out inventory work such as updating linens, tools, consumables, etc.

8. Check the tool room, equipment room, and linen room areas daily to ensure they are kept clean, organized and tidy.

9. Coordinate engineering maintenance and repair defects that require timely follow-up.

10. Control and inventory the tools used by employees and the cleanliness of the tools.

11. Ensure that the floor supplies warehouse is always locked and all supplies must be placed neatly.

12. Ensure that corridors, lobbies, other guest areas and public areas are always in good condition.

13. Responsible for recording employee attendance, overtime, and vacation, and reporting to the department supervisor

14. Be familiar with the emergency and safety measures of the apartment.

15. Carry out other tasks delegated by community leaders and department heads.

Hotel Room Supervisor Job Responsibilities 6

1. Responsible for organizing, arranging and coordinating the cleaning of guest rooms and public areas.

2. Strictly implement the safety system to ensure the safety of guest rooms.

3. Manage guest room items, conduct guest room training, and timely feedback guest information and opinions.

4. Check the operating procedures and service specifications of each position to provide customers with satisfactory services.

5. Complete other tasks assigned by the leader.

Hotel Room Supervisor Job Responsibilities 7

1. Reasonably allocate daily work and supervise the quality and progress of the work.

2. Update the room status of available rooms.

3. Manage stored items to ensure accurate supply of supplies.

4. Inspect guest rooms, restaurants and lobbies to identify furniture or equipment that needs repair and replacement, and make recommendations to the Housekeeping Manager.

5. Guide and assist the staff responsible for cleaning in their work tasks, and inspect guest rooms, corridors, stairwells, service areas, lobbies and other public areas to ensure that these places are clean and tidy.

6. Report all required repairs and maintenance items to the Engineering Department, conduct final inspections of guest rooms and promptly and accurately issue room status reports to the housekeeping clerk and/or front office staff.

Job Responsibilities of Hotel Guest Room Supervisor 8

1. Responsible for the inspection of the overall sanitation and equipment facilities of floor guest rooms and public areas. Conduct daily spot checks on the guest rooms inspected by the floor foreman (no less than 50 rooms), and promptly correct various problems discovered during the inspection.

2. Responsible for comprehensive inspection of VIP room hygiene, facilities, items placed and service quality.

3. Responsible for the supervision, inspection and rectification of floor attendant service quality, work procedures and labor discipline.

4. Responsible for handling primary complaints from guests, collecting and recording in detail all kinds of opinions and suggestions from guests, and providing timely feedback to the department manager.

5. Responsible for the management of floor property, control, statistics and inventory of various guest items and cleaning supplies, and timely feedback information to the department manager.

6. Responsible for organizing the daily training of floor attendants and conducting regular assessments on the content of the training; grasping the ideological trends of personnel within the jurisdiction, doing a good job in the ideological work of employees, and regularly reporting to department managers report.

7. Responsible for the inspection and inspection of daily safety work on the floor and the training of employees’ safety knowledge. Correct potential safety hazards and problems discovered during inspections in a timely manner, and make detailed records and report to the department manager.

8. Control the status of guest rooms, arrange room cleaning, carpet cleaning, facility maintenance and other tasks according to the room rental situation as planned, verify differences in guest room status, and provide accurate guest room status.

9. Responsible for the formulation, implementation and inspection of guest room monthly (quarterly) planned cleaning projects.

10. Fill out the "Floor Supervisor Daily Inspection Record Form" carefully and in detail, record the various problems discovered during the day's inspection and the rectified situations, and analyze and solve common problems; Regularly organize foreman work meetings to summarize the problems recorded during the inspection work of the floor foreman, analyze and solve common problems, and understand the rectification status. Make regular work reports to department managers.

11. Assist department managers to arrange, arrange and complete other daily tasks.

Job Responsibilities of Hotel Room Supervisor 9

1. Be fully responsible for the management of the room department, report to the general manager, and accept the supervision of the general manager.

2. Responsible for the planning, organization and command of various tasks in the guest room department, and lead all employees in the guest room department to complete various work indicators assigned by the general manager.

3. Formulate various business objectives and business management systems for the guest room department, organize and promote the implementation of various plans, organize the preparation and review of the guest room department work procedures and work evaluation methods.

4. Host the daily business and regular meetings of managers and foremen of the department, participate in the weekly department manager meetings hosted by the general manager, and be responsible for the hiring, training and work evaluation of personnel above the head of the department.

5. Formulate the operating budget of the guest room department, control various expenditures, and review the filling, analysis and archiving of various work reports and important archives.

6. Formulate guest room price policies, formulate and implement guest room sales plans, and supervise the implementation of guest room prices.

7. Check the facilities and management of the housekeeping department, and examine the work quality and efficiency of the department.

8. Inspect the headquarters area and keep records, solve problems in a timely manner, and continuously improve various operating procedures.

9. Make regular appointments with important guests who have a long-term relationship with the hotel, listen to guests’ opinions with an open mind, and continuously improve and perfect the work.

10. Responsible for the management of housekeeping, equipment depreciation, maintenance, cost control (budget) and safety, etc.

11. Inspect fire-fighting equipment, do a good job in safety and fire prevention and theft prevention, and assist in the investigation of wanted criminals.

12. Check, assess and evaluate the supervisor’s work.

Hotel Room Supervisor Job Responsibilities 10

Job Responsibilities:

1. Supervise, guide, and inspect the implementation of the job responsibility system and operating procedures of the hotel room department employees and the guest room Quality standards;

2. Responsible for the management of the department’s employee team, including work supervision, shift arrangements, etc., strengthening communication and exchanges, enhancing employee cohesion, and promoting team stability;

3. Responsible for coordinating all the work of the guest room department, and communicating and cooperating with the managers of relevant departments;

4. Responsible for handling customer complaints and suggestions about the service, controlling the quality of the guest room service, and continuously improving it Department service quality;

5. Assist leaders in completing other hotel work instructions.

Job requirements:

1. College degree or above, age 25-45 years old.

2. Have more than three years of experience in guest room management.

3. Be familiar with room management, service processes and quality standards.

4. Have organizational and coordination abilities, adaptability, management abilities, written expression skills and information management abilities.

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