What professional knowledge does the housekeeping manager have?

The housekeeping manager is one of the busiest and most important department managers in the hotel. He is responsible for the cleaning of all hotel rooms and public areas. As a housekeeping manager, in addition to having a keen mind, quick response, strong self-confidence, sense of humor and good interpersonal relationships, you must also have organizational leadership and management skills, excellent personal qualities, and a cleanliness , accounting, design, indoor and outdoor decoration and fabrics and other professional knowledge.

Specifically, a qualified housekeeping manager should have the following qualities:

1. Have certain experience in housekeeping service and management.

2. Have a strong sense of professionalism, a high sense of responsibility, a serious and positive work attitude and a vigorous and resolute work style.

3. Energetic and healthy. The work of the housekeeping department is complex. As a housekeeping manager, you often need to work overtime and must be able to handle overtime and overload work requirements.

4. Have good professional quality and broad knowledge.

5. Have excellent personal qualities, be upright, and be able to handle various relationships and conflicts fairly and reasonably.

6. Have good interpersonal skills and organizational coordination skills. Able to coordinate the relationship between various areas and teams of the department as well as the relationship between the department and other departments of the hotel.

7. Have language and writing skills. The housekeeping manager must have the ability to persuade people, and like a persuasive salesman, he must be able to clearly explain his intentions to his subordinates and colleagues. This is a must. In addition, you must have writing skills and be able to write documents and work reports related to housekeeping management.

8. Have basic computer knowledge and computer operation ability.

9. Have a certain level of foreign language.

10. Have good personal cultivation in terms of appearance, speech and behavior. The personal accomplishment of the room manager is an example for the employees. He not only reflects the personal qualities of the room managers, but also represents the image and grade of the hotel.

11. Have management awareness and innovative spirit. Service personnel must have service awareness. Similarly, managers must have management awareness. This is a prerequisite for him to do a good job in management. In addition, housekeeping managers must be non-conformist and innovative.

12. Master the art of management.