What are the aspects of hotel management?

The specific content of hotel management:

1. Complete or exceed the various operating indicators and cost indicators assigned by the company.

2. Complete various tasks assigned by the company on time and report regularly.

3. Responsible for the specific business and sales planning of the hotel and guide its implementation.

4. Responsible for the hotel's public relations activities, responsible for summarizing all kinds of customer information: responsible for customer follow-up services.

5. Responsible for controlling the signing customers in accordance with relevant regulations.

6. Responsible for business investigation of competitors.

7. Responsible for the hotel’s position, staff, headcount, and salary determination, and approve employee attendance and salary distribution.

8. Responsible for the ideological education of employees.

9. Responsible for the training, supervision, assessment and promotion of all hotel employees, and responsible for specifying the job responsibilities, work procedures and work standards of subordinates.

10. Responsible for formulating relevant management systems and reward and punishment rules.

11. Responsible for handling major emergencies, accepting and handling complaints from important guests.

12. Understand and master the product information of the front office and back kitchen on that day.

13. Responsible for guiding the creation of the dining environment.

14. Responsible for planning, on-site supervision and inspection of large or important customers.

15. Responsible for the division of health areas, the formulation of health standards and assessment reward and punishment standards.

16. Manage hotel facilities and equipment according to the company's unified regulations.

Notes:

1. Avoid arbitrary management. Hotel management relies on systems. The hotel's various working procedures, standards, requirements, and even the responsibilities, tasks, goals, speech and behavior of personnel at all levels are strictly regulated in the system.

"What to do, how to do it, to what extent you do it, and what kind of punishment you will receive if you do it wrong" are very clear to all hotel employees. Managers only need to follow the system to check the requirements without being subjective. The will dictates, let alone ignore the system and rely on subjective emotions and imagination to arbitrarily ask subordinates "how to do". Otherwise, employees will be at a loss as to what to do, and the management level will be confused due to the managers themselves.

2. Avoid blindness in management decision-making. Insufficient investigation and analysis before decision-making, inaccurate information, or managers’ subjective, one-sided, lack of experience and inadequate quality can easily lead to decision-making errors.

3. Avoid short-term management behavior. Hotel management pays attention to sustainability. All work plans, programs, goals, and decisions must focus on the long-term interests of the hotel and maintain the hotel's permanent vitality and market competitiveness.

4. Avoid skipping management. "One level is responsible for the next level, and everyone has only one boss." Cross-level management will cause subordinates to be at a loss as to what to do and management order will be chaotic.

5. Avoid "nanny-style" management. The hotel implements hierarchical management and hierarchical responsibilities. Each position has its own clear responsibility requirements. Therefore, first-level managers should encourage lower-level managers to be loyal to their duties and perform their duties. Remember not to monopolize power and responsibilities, but to do everything personally.

6. Avoid sticking to the rules in management. Hotel operation procedures have their own rules, but their operation, sales, and promotion must be flexible and innovative. By frequently carrying out various and attractive marketing activities, we create a novel and warm consumption environment for guests, thereby achieving the best operating benefits of the hotel.

7. Avoid informal management. The hotel's service functions involve almost all aspects of society, so it is known as a "small society". Complex service functions require hotel management to be meticulous in every detail.