Job responsibilities of waiters

Job responsibilities of waiters (choose 6 articles)

In today's society, work responsibility plays an increasingly important role. Job responsibility is a specific job description, which can be divided into different job types. What job responsibilities have you been exposed to? The following are the job responsibilities of waiters I collected (6 selected articles). Welcome to read, I hope you will like it.

Job responsibilities of the waiter: 1 (1) Responsible for reception services of the bath department, including checkout, dressing, bathroom and lounge services.

(2) Should take the initiative to warmly welcome guests, with simple foreign language dialogue skills.

(3) The waiter must stick to his post, patiently and meticulously provide comfortable services for the guests, ensure the safety of the guests, make regular inspections, and report to the foreman in time when problems are found.

(4) Responsible for the operation of bathing and sauna equipment. Responsible for the use, inspection and maintenance of all kinds of equipment, including sauna stove, wooden bucket, wooden spoon, steam generator, massage pool water circulation filtration system, shower, lounge chair, locker, etc. If there is any problem, report to the foreman in time.

(5) Be familiar with and be responsible for the hygiene and cleaning standards and work of the business premises of the bathroom department, including wiping tables, cleaning carpets, changing bath towels, disinfecting lounge chairs and slippers in the bathroom, etc.

(6) Sampling and testing the water quality of the pool every day must meet the standards. (The residual chlorine in water is often kept at 0.4~0.6 mg/L, the PH value is kept at 6.5~8.5, and the total number of bacteria in water does not exceed 1 0,000 /mL). Check the temperature of sauna room and hot and cold massage pool regularly, and take corresponding measures in time if it is found that it is not up to standard.

(7) Responsible for the supplement of guest goods, and pay attention to the use of daily necessities in the bathroom and shower.

(8) Do a good job in safety, and introduce the usage and precautions of sauna to the first-time guests according to the situation. When guests enter the sauna room, they should observe through the glass window every 10 minute to see if they are comfortable. Guests with heart disease or abnormal blood pressure should be discouraged from entering the sauna room. Guests with skin diseases should be discouraged from entering the massage pool.

(9) Immediately report the accident to the superior or take corresponding measures.

(10) Remind guests to take good care of their belongings and hand them in immediately if found.

(1 1) Count towels and bath towels every day before business and before work, and make a good record of hand-over. Collect towels and bath towels used by guests and put them in designated places for the staff of relevant departments to collect and clean.

(12) When the guests leave, thank them for coming. Welcome to come again next time.

Job responsibilities of waiter 2 1. Love and work hard, and consciously abide by the rules and regulations of our store.

2, answer the phone, answer the guest consultation or request.

3, timely record housing, rounds, check-out time, water supply, maintenance and other scenarios, and proofread statements and room conditions with the front office.

4. Assist guests to check in. The personnel on duty should greet the guests at the stairs, guide them into the room, and introduce the facilities in the room (hot water, air conditioning, network cable, telephone, etc.). ).

Everything in the guest room should be clean and tidy. In strict accordance with the requirements of the health and epidemic prevention department (one flush, two washes, three disinfections and four cleanings), disinfect the water cups and sanitary ware in the guest room. Replenish all kinds of items needed by guests in time.

6. Responsible for sending and receiving work keys, keeping records of key recipients, and strictly implementing the system of borrowing and returning.

7, understand the guest's situation, irregular floor patrol on duty, pay attention to the door, lock, visitors, and make inspection records.

8. Keep the floor (corridor, escalator, window glass, window seam, etc. ) clean and tidy;

9, do a good job of equipment repair. The waiter first went to the scene to learn about the damage scene, and then reported for repair. Maintenance personnel should be present when entering the guest room for maintenance.

10, do a good job in the use and daily maintenance of facilities. Correctly master the use of various electrical appliances, and switch and adjust lighting, air conditioning and other equipment according to weather conditions.

1 1. Learn about the equipment operation, power switch, lighting tools, carpet use, wall cleaning, etc. within the jurisdiction every day, and report the maintenance in time if any abnormality is found.

12, responsible for the registration, storage and surrender of items left by guests, and shall not be detained without permission, and offenders will be hell to pay.

13, the staff is not allowed to stay in other people's rooms at night, and the discoverer will be fined according to the listing price and transferred from his post.

14, do a good job of succession. Turnkey, room status and handover record.

15. Listen carefully to the guest's opinions and feed back the guest's information and suggestions to the room manager in time.

16. Take good care of the property of the inn, practice strict economy, and complete the assigned items according to the quality and quantity. Study business knowledge hard and constantly improve service skills.

Job responsibilities of waiters 3 1. Dress according to the rules of the teahouse and keep yourself clean. Gfd meets the requirements of teahouse, always smiles in customer service and obeys the work arrangement of superiors;

2. Cooperate with other personnel to be responsible for the cleaning of all parts of the teahouse, the placement and maintenance of tableware and entertainment facilities;

3. Be responsible for serving and receiving guests, be familiar with the taste characteristics of tea and dishes and the approximate production time, and understand the relevant cultural background; Can skillfully introduce tea culture to guests. If the guest who comes in is looking for someone, please wait a moment and ask the name and room of the person you are looking for.

If you don't know the name and place of the guest, you should politely apologize to the guest and ask him to contact the guest in person. People you don't know are never allowed to enter the guest room without the guest's permission.

5 o'clock tea: be familiar with all kinds of tea, introduce all kinds of tea and its brewing methods to guests, and introduce snacks. Familiar with the names and prices of various snacks. After the guests order, they should repeat their order. When they are right, they should say politely, "Thank you, please wait a moment".

5. Do a good job in the environmental sanitation of the teahouse, wipe the tea set, tableware and service utensils according to the standard, and do a good job of self-inspection;

6. Arrange the guests to the corresponding seats in time, and don't neglect the guests; According to the requirements of the guests, if there are special circumstances, please ask the guests for instructions and make appropriate sales promotion;

7. Take the initiative to patrol Taiwan to understand the needs of guests; Control the service frequency according to the actual situation to satisfy the guests;

8. Prepare bills for guests in advance, check them clearly, sing, buy and collect them to ensure accuracy;

9. After the guests leave, immediately clear the table, turn the table, and prepare to receive the next batch of guests;

10. Actively communicate with guests, consult guests and report to superiors in time;

1 1. After the business is over, do a good job of finishing all parts. (Check whether the doors and windows are closed, turn off the power supply, etc. )

Job responsibilities of waiters. Dignified and generous, neatly dressed, polite, smiling and enthusiastic.

2. Go to work on time, stick to the service post, receive the incoming guests warmly, actively and politely, use polite expressions such as "hello, miss, welcome", greet the guests with a smile, and take the initiative to pull the chair for the guests.

Third, be familiar with the reserved company name (or personal name) and service requirements, check whether the preparation scene meets the reservation requirements of the guests, and ensure that the tables and chairs are arranged neatly before the guests sit down.

Fourth, understand the psychological needs of the guests in time, meet the needs of the guests, and achieve the "four fasts": quick eyes, quick mouth, quick hands and quick feet, clean the countertop in time, and replace the used plates and cups.

Five, familiar with the facilities and services of each hall, can answer the guests' requirements and questions.

Six, pay attention to the safety of the guests to carry clothes, remind guests to take good care of their valuables, do a good job of anti-theft.

Seven, always pay attention to customer service needs, timely meet customer needs, to ensure that services are in place.

Eight, pay attention to the abnormal behavior of the guests, be able to find the damaged hotel facilities in time, and claim compensation from the guests before paying the bill after consumption.

Nine, pay attention to the guest's name, assist the foreman to establish and improve the customer's recipe file, appreciate the guest's presence when he leaves the store, and increase the guest's intimacy and pride.

10. Listen to customers' opinions and comments at any time, express gratitude to customers on behalf of the hotel, pay attention to the problems found in the reception, help solve them as soon as possible, and report the complaints of guests to the foreman quickly and directly.

1 1. According to the banquet reservation in the lobby, complete the exchange in time and prepare for the new reservation.

Twelve, completes the log, according to the handover procedure, completes the handover of documents and items.

Thirteen, according to the arrangement of the foreman, get the necessary cleaning and hygiene items for the preparation service.

Fourteen, for all kinds of equipment failure timely report to the foreman, and fill in the maintenance reimbursement form.

Fifteen, understand the business training plan, and constantly improve personal service skills, service skills, and improve the overall quality.

Sixteen, complete other work assigned by the foreman and supervisor.

Job responsibilities of waiters. The floor staff is responsible for the reception of the floor, mastering the occupancy of the room, and paying attention to the information and communication of the guests in the bar at any time.

Second, the floor staff should keep the floor and room clean, keep the environment quiet, improve the daily reception and service at any time, try to meet the requirements of the guests, and make a good record on duty.

Three, the computer room staff in the work of unfinished problems recorded in the shift book in time, found that the computer room facilities and equipment failure or damage to timely warranty.

Four, shift, you must carefully check the shift record, understand the room condition and the important problems that happened in the last shift, clean the regional health of the duty room, check the storage items, and know the number of clean rooms in time.

Five, all room staff should be familiar with the electrical switches and uses of each floor, master the use of electrical appliances in the room, and keep in mind fire prevention, theft prevention and emergency measures.

6. When the guests go out or check out, check whether the facilities in the room are normal and whether the items are damaged, and turn off the power and water. If there is any problem, inform the front desk in time.

Seven, do a good job in room service, pay special attention to safety issues, such as theft, fire and fighting, robbery and other acts, should promptly notify the front desk or manager.

Eight, the night shift staff should be responsible for the night shift, responsible for all the rooms of the guest demand, and in time to patrol the floor when not busy, to prevent accidents.

Nine, pay attention to the use of equipment and items placed position, keep the items clean and put in place, do not place, throw.

10. When you receive the check-in notice from the reception desk, you should do a good job of greeting and service, and make records. When you are not very busy, you should lead the guests to the door of the check-in room and check in. Pay attention to remember the surnames and names of key guests and permanent guests.

Eleven, in the process of service to use polite language, to achieve warm, patient and thoughtful service. Strictly do three things in the work: go into battle lightly, go into battle lightly, operate lightly, ensure the floor environment is quiet, sanitary and tidy, and be serious and responsible for the work.

Job responsibilities of waiters 6 1. Provide high-quality catering services to guests according to departmental standards and procedures.

2. Communicate with superiors, such as difficulties encountered, suggestions from guests and related information.

3. Establish and maintain an efficient working relationship with employees.

4. Attend daily pre-meal meetings and other meetings according to the schedule.

5. Attend training courses according to the schedule.

6. Before maintenance, the following work should be completed:

(1) The service utensils in the restaurant are clean and hygienic.

(2) All items shall be placed in an orderly manner.

(3) The preparations for the service desk have been completed.

(4) Tableware should be placed on the cloth table and dining table.

(5) Read and remember all the reservations.

(6) Abnormal matters have been coordinated.

7, the supply of effective services should do the following:

(1) Greet the guests politely and help them sit down.

(2) Promote the daily special dishes to the guests and explain them in detail.

(3) Order food for the guests according to the correct procedure.

(4) Fast food ordering.

(5) Pay the bill for the guests according to the correct procedures.

(6) The working area should be kept clean and can be turned over quickly.

(7) Clean the ashtray regularly.

(8) Let the guests know more about the drinks and food in the restaurant.

8, the effective supply of alcohol services should ensure the following:

(1) Sell drinks according to the service standard of drinks, and replenish the sold drinks in time.

(2) Provide wine service for guests, give suggestions to guests, communicate on related topics, and be able to introduce wine types and their different styles.

(3) Provide coffee and tea with standard temperature for guests according to the standard.

9. Take appropriate measures to solve the guest's complaints.

10. Store food and drinks according to hotel standards.

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