Hotel front desk job responsibilities

Hotel front desk staff need to have good communication skills, employability, professional ethics, and a strong sense of responsibility and execution. Let’s take a look at the job responsibilities of the hotel front desk. The following are the job responsibilities of the hotel front desk that I have carefully collected and compiled. Now I will share them with you for your enjoyment.

Hotel front desk job responsibilities 1

1. Front desk check-in, check-out registration, cashier and other daily tasks, and interpretation of membership cards and other promotional activities;

2. Do a good job in the daily reception and inquiry work of the hotel;

3. Complete daily business reports and various statistical tables;

4. Complete various tasks assigned by the leadership.

Hotel Front Desk Job Responsibilities 2

1. Be familiar with the hotel’s front desk system operations, procedures and standards, and ensure that guest check-in and check-out procedures are carried out in an orderly manner.

2. During any working hours, provide proactive, enthusiastic, patient, meticulous, accurate and efficient services, serve customers wholeheartedly, and be hospitable to guests.

3. Strictly implement the hotel's service standards and strive to establish a good brand and public image of the hotel.

4. Complete other tasks assigned by superiors.

5. Contact relevant departments (such as engineering department, housekeeping department, security department, etc.) to solve problems for guests;

6. Record the situation of each shift and read the handover book;

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7. Handle complaints from guests in a professional manner;

Hotel front desk job responsibilities 3

1. Handle check-in and check-out procedures for hotel-style apartment customers, and accommodation registration ;

2. Calculate and settle residents' miscellaneous expenses, resolve residents' requests, record and resolve some residents' complaints;

3. Handle tenant complaints, repair reports, reception, etc. matters;

4. Complete the work assigned by the leader.

Hotel front desk responsibilities 4

1. Responsible for handling the reception of guests in the hotel, checking in for guests, maintaining customer relations, etc.

2. Answer guest questions quickly and accurately, and handle guest complaints in a timely manner

3. Responsible for guest reservations, registration and checkout

4. Responsible for guest accommodation Cost inquiry, settlement and other work during the store

5. Responsible for the storage, safekeeping, consultation, business services, switchboard answering and transfer of guests' valuables

6. Have good Service awareness, outgoing personality, good at communication, proficient in computer operation, and numerical concepts

Hotel front desk job responsibilities 5

1. Responsible for hotel front desk work, such as reception/check-in/check-out Room processing/expense settlement/daily reports, etc.;

2. Reception and guide customers to check in, answer various questions in a timely manner;

3. Assist and support internal activities organized by the group.

Hotel front desk job responsibilities 6

1. Front desk check-in, check-out registration, cashier and other daily tasks, and interpretation of membership cards and other promotional activities;

2. Do a good job in the daily reception and inquiry work of the hotel;

3. Complete daily business reports and various statistical tables;

4. Complete various tasks assigned by the leadership.

Hotel front desk job responsibilities 7

1. Maintain the hotel's image, improve service awareness, implement the department's work plan, and report work to the operations manager regularly.

2. Responsible for the operation and management of the front desk, ensuring the service quality of reception, checkout, inquiry, phone transfer and other services.

3. Check the appearance and work progress of employees, supervise employees to act according to the rules, and conduct performance appraisals of subordinate employees on schedule according to the company's relevant assessment reward and punishment systems.

4. Ensure the normal operation of equipment in the area under your jurisdiction, do a good job in the storage and maintenance of facilities and equipment, and report problems to superiors in a timely manner.

5. Responsible for the management of reserve funds at the front desk checkout, account monitoring, key card issuance and recycling.

6. Reasonably arrange the work of subordinates and coordinate employee relations.

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