Traditional Culture Encyclopedia - Hotel franchise - How to complain about hotels is the most effective.
How to complain about hotels is the most effective.
Consumers have the right to supervise the protection of goods and services and consumers' rights and interests. Hotels provide services for consumers. If you are not satisfied, you can complain to 123 15. Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.
Matters needing attention when staying in the hotel:
1. Please keep your room card and check the facilities in the room (bathroom equipment, remote control, ashtray, towels and bath towels, etc.). ) inform the hotel in time if there is any damage, so as to avoid unnecessary trouble when checking out. Guests who dye their hair should bring towels and pillows or wait until their hair is dry before going to bed to avoid dyeing the hotel pillows;
When using the things in the room, see if they are free. If you use non-free items, please check the price tag.
Please close the door and lock the doors and windows when entering or leaving the hotel room. Don't open the door casually or let strangers into the room to avoid being cheated.
Don't put clothes on the lamp, and don't smoke in bed. Corresponding certificates, passports, cash, etc. Should be stored in the hotel safe or carried with you. Never put it in a hotel room, check baggage or station wagon;
5. When taking a bath, the ground and bathtub are easy to slip, so be sure to put a non-slip mat first to prevent slipping and falling;
6. It's best to go together when you are free. It is best to greet the tour leader and tour guide in advance when going anywhere, and bring the hotel business card to avoid getting lost. If there is an accident, you must contact the escort and tour guide first.
To sum up, hotels and third-party booking platforms will investigate and deal with complaints from local consumer councils or industrial and commercial departments.
Legal basis:
Article 7 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests
Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services.
Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.
Article 8
Consumers have the right to know the real situation of the goods they buy or use or the services they receive.
Consumers have the right to require business operators to provide prices, places of origin, producers, uses, performance, specifications, grades, main ingredients, production dates, expiration dates, inspection certificates, instructions for use, after-sales services or the contents, specifications and expenses of services, etc. according to different conditions of goods or services.
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