Job responsibilities of waiters

Job responsibilities of waiters (5 general rules)

In the era of continuous progress, people gradually realize the importance of job responsibilities, and formulating job responsibilities can reduce the occurrence of illegal acts and accidents. So what kind of job responsibilities are effective? The following are my carefully arranged duties as a waiter (5 general remarks). Welcome to read, I hope you will like it.

Job responsibilities of waiters 1 1. Pay attention to all the conditions of guests and restaurants at any time during dining, so as to achieve better cooperative service and satisfy guests with convenient and high-quality service.

2. Be sure to use a tray when operating to avoid spilling tea and vegetable juice. You should arrive at the service meal with a voice to avoid conflict with the guests. If you make a mistake at work, you should apologize to the guests immediately.

3. If you have any questions at work, handle them in time, and report to your superiors if you can't solve them yourself.

4. If the guests eat food directly with their hands, they should wash the cups in advance to ensure that the water temperature is about 20 degrees to 30 degrees, and the bone and vegetable waste should not exceed one third. If there are two or more cigarette butts in the ashtray, they should be replaced immediately. Be sure to wear three incense towels when eating, and the incense towels must be clean and tidy.

5. When dining, guests should pour wine and tea for guests in time, and clean the countertop in time to ensure that the countertop is clean and tidy.

6. If the guest's food is not served for a long time, take the initiative to urge the guest. If the food has been served, ask the guests if they want to add it. Dishes or staple foods should be actively promoted and introduced, and guests should pay the bill in time, but don't rush the guests to pay the bill. When you check out the bill yourself, you should check the bill first to avoid mistakes in the documents.

7. Enjoy the same perfect service after dinner, and replenish the last polite dish and towel in time.

Job responsibilities of waiters 2 1. Empty soup bowls or other items not used for dining should be taken away in time to ensure the cleanliness of the countertop, and the banquet hall should take the initiative to send fruit bowls to the guests.

2. When checking out, the guest should count the money in person and tell the guest. If the bill is confirmed, the guest can sign it and thank him. If the guest has a tendency to leave, take the initiative to pull the chair for the guest in time and ask if it is necessary to pack.

3. Strengthen the implementation of sending Fujian consciousness. After leaving the hotel, guests should quickly return to their jobs and tell the kitchen department whether to stand before closing the table. They should handle it carefully when closing the table.

4. When closing the stage, you should close the stage according to the procedure of closing the stage, arrange the sanitation of your own area or set up the stage in time to meet the guests in time.

5. Before coming off work, check whether the lights, doors and windows in the work area are closed, whether the power supply is cut off, to ensure safety, and ask the leaders before coming off work.

6. When the table is full, no one can stare at the empty post, and guests are forbidden to call themselves down. No matter when you are busy, you should receive the next batch of guests with a normal attitude according to the standard quality.

7. Establish a good colleague relationship between employees, help each other regardless of personal gains and losses, and abide by all the rules and regulations of our store.

8. Take an active part in training, constantly improve service skills, form a good atmosphere of learning, helping and catching up in business quality and ability, and be familiar with the situation of other departments in order to answer customers.

Job responsibilities of waiters 3 1, love and respect their posts, and consciously abide by the store rules.

2. Dress neatly before taking up the post, be warm and polite, obey the leadership, unite with colleagues and have a strong sense of responsibility.

3. Responsible for cleaning, maintaining and repairing the equipment, furniture and articles in the designated room. Control any situation in the guest room.

4, responsible for the floor public * * * area of health cleaning and maintenance work, to ensure that the floor items neatly.

5, responsible for the management of floor quota items, strictly control the consumption of guest supplies, to do a good job of waste recycling.

6, responsible for check-out rounds, counting the guest borrowing supplies and small commodity consumption, timely notify the room center, so as to avoid guests leaving the store and running accounts.

7. Responsible for the collection and replacement of dirty linen and the folding and sorting of new linen.

8, responsible for checking the guest laundry room, small items back, timely supplement all kinds of items needed in the room.

9. Be responsible for reminding guests to carry valuables with them, regularly check patrols, and report any abnormal situation in time.

10, responsible for listening to the opinions of the guests carefully and feeding back the information and opinions of the guests to the department head in time.

1 1. After a day's work, clean the workshop, clean electrical appliances, vacuum cleaners, dispose of garbage, and replenish necessary items to prepare for tomorrow's work.

12, make a good record of the handover, and hand in the floor card to the housekeeping department during the handover.

13, take an active part in training, constantly improve service skills and service level, always keep the instrument clean and tidy, correctly use service honorifics, constantly shape themselves and establish corporate image.

14. While completing the work, complete other tasks assigned by the superior leaders.

Job responsibilities of waiters 4 1. Work according to the paragraphs arranged by the floor supervisor, and the work activities at work cannot exceed this area.

2. Be fully responsible for the service and guest room management in this area, including guest room hygiene and public area hygiene, guest service, guest room maintenance and emergencies. , and understand the actual status of all rooms in the area.

3. Ensure the safety and quiet of the floor, pay attention to all guests with abnormal behavior who need service or special care, provide necessary help in time, and make all records and shift changes.

4. Be responsible for the check-out inspection in the area, report the inspection to the cashier at the front desk in time, and report everything except the ok room to the office.

5, found in the guest room legacy items (rooms), regardless of the size of the value, should write down the room number, guest name, date, sent to the housekeeping department for registration.

6, report to the foreman on duty within the jurisdiction of the maintenance projects and health can not meet the requirements and can not complete their own matters.

7, with the spirit of hard work, can quickly and efficiently complete the tasks assigned by the boss, do not waste resources in the work.

8. Strictly file the rules and regulations of the hotel, obey the management of the boss, reflect the problems that you can't solve in time, and don't make your own decisions.

9, master the guest room cleaning workflow and service procedures, work quickly, with good work efficiency, serious and responsible for their own work.

Job responsibilities of waiters 5 1. Provide guests with food, drinks, wake-up calls and other services, memorize the characteristics of guests, and be responsible for the custody and storage of guests' belongings.

2. Take good care of the company's property, practice strict economy, and complete all matters assigned by superiors with good quality and quantity.

3, cooperate with the foreman and use the room, fill in all kinds of documents accurately and normatively.

4. Keep in mind the layout of passages and fire-fighting facilities in the area, have the knowledge and ability to use them correctly, strengthen the awareness of fire prevention and theft prevention, and make handover records carefully.

5, listen carefully to the opinions of the guests, and the information and opinions of the guests timely feedback to the superior.

6. Actively participate in training, constantly improve service skills, always keep the instrument clean and tidy, correctly use service honorifics, constantly shape themselves and establish corporate image.

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