Job requirements of hotel manager

1. Check the on-the-job situation of employees. The hotel is an intensive labor service enterprise, and the labor cost is as high as 3%. For this reason, the staffing of the hotel must be based on posts and people. The popular saying is: "a radish, a pit," and no extra idle people are arranged. Therefore, ordinary employees punch in after work, the department manager arrives, and the general manager MorningBriefing, with the purpose of ensuring that everyone is on the job and does not leave people.

2. Check whether giving orders is contrary. As the saying goes: military orders are like a mountain. In hotel management, the manager's instructions directly affect the work direction and effect of employees. However, if the instructions issued are blocked in the implementation, we should immediately reflect on two aspects: on the one hand, whether the instructions are clear, and on the other hand, whether the instructions conflict with the previous ones. Because of the uncertainty, indecision, ambiguity and ambiguity, employees will be at a loss, which is a big taboo for managers.

3. Don't overstep your responsibilities. There is a common fault among newly appointed managers, who think that they have the strongest sense of responsibility, don't trust others, and hold power in their hands. Doing things personally is actually a dislocation of roles, and the result is often half the effort. Therefore, to mobilize the enthusiasm of subordinates, we must resolutely empower subordinates and leave every employee a stage space to play.

4. Keep your word. From the explanation of the financial industry, commitment is debt. You must be careful what you say, and you must keep your word and do what you do. Otherwise, we will become people who break our promises, and we will become poor shepherds who cry for help in fairy tales.

5. Use talents. Although we have been advocating for thousands of years: "using talents to recruit talents", in the end, due to the heavy cultural accumulation, it is difficult for all laws to outweigh feelings. "Emotional leadership, ruthless management". This is not only a project that every manager should practice today, but also marks the key change of enterprise management concept after China's entry into WTO and international integration. Jack Welch, CEO of GM, said: "Trusting others has enormous power in the enterprise. Unless employees are treated fairly, employees can't do their best to work hard for the enterprise."

6. Listen to the opinions of subordinates. The so-called listening is for managers to put down their airs and collect detailed information about grass-roots work, which can not only respect subordinates, but also achieve the purpose of brainstorming and avoiding blind decision-making. In today's market economy, information has become the main factor in the production function and decision-making of enterprises, but it is also a non-material factor. Only by diligent collection and good use can enterprises effectively adapt to this information flow and achieve positive social and economic effects. 7. Don't complain. It's quite normal to make mistakes in your work. As a manager, you can't just try to avoid responsibility, let alone blame your subordinates. Only such managers and subordinates can follow you with peace of mind, and they can work for you willingly and feel safe. In addition, "don't do to others what you don't want." Never impose what you don't like on others, because no one likes bad things. If you insist on doing this, you will be forced to do it. Over time, followers around you will be scared away. Good managers generally take good care of their subordinates, and will treat others badly at critical moments to reach a higher state of mind. 8. Constantly motivate subordinates. When it comes to incentives, a commodity society cannot do without the word "money". No money, but money is not everything. From Maslow's demand theory, one of the deepest attempts of human nature is to expect to be praised, admired and respected. Therefore, in addition to money, incentive methods include improving the working environment, improving the quality of life, participating in high-level decision-making and so on. Keep a healthy body and mind, discover the talents of subordinates in time, appreciate their strengths, and make use of both material and spiritual incentives to keep your staff in a vigorous working state. 9. Be dissatisfied. Hotel management also needs an insatiable spirit. It requires not only great patience and tenacity, but also more consideration, more work and more study than employees. Because the market is cruel, the only lasting competitive advantage is to surpass the learning ability of competitors. Only by learning can there be innovation and continuous progress.

how to be a good manager on duty in a hotel? The manager on duty in a hotel is usually also called the general manager on duty. Generally, the directors and managers of all departments in the hotel take turns to be the manager. The duty manager's role is at night and on holidays.