Eight steps of hotel management

Any hotel will face the problem of staff turnover. The nature of employees' work and some age restrictions are the reality of employee turnover, but the high employee turnover rate will have a great impact on service quality.

2. Pay attention to morality and carry out humanized management.

The service standards set by the hotel for employees must be observed, and the principles should be serious and strict, so that the whole team can be orderly and standardized, and the punishment should not be soft; On the other hand, employees are ordinary people, so we should pay attention to their ideological trends. The mood of employees directly affects their service enthusiasm. Help and care for employees who have difficulties in life, reflecting the humanization of management.

3. Appropriate use of incentives

Employees who stand for more than six hours every day will have a sense of accomplishment when they do their jobs well. No one wants to fall behind. If a foreman only uses punishment, it is undoubtedly a supervisor. Appropriate incentives will make people accept from the heart and do better.

4, partition management, full authorization

From hotels to floors, if managers don't know how to authorize, it will inevitably increase the difficulty of work.

5. Play the role of the morning meeting

It is a basic content of the morning meeting to sum up the problems of the previous day and arrange the work for the new day every morning and evening, but it also plays a role in training. This training can fully mobilize the participation of employees except the manager foreman!

6, persistent training

It is not enough to train only by morning meeting. In addition to attending the regular training organized by the hotel, the floor manager should also organize targeted training once a week. Accumulated training will improve the quality of employees.

7. Managers and foremen should have the ability of training and guidance.

When training employees, managers should first understand that as managers, they have strong abilities. In addition to regular training, on-site management is also a process of training and guidance.

8. Learn to apply form management.

In operation management, a lot of information collection and data summary must be carried out through tables. It is recommended to issue standardized forms on floors, listing the required contents. Employees only need to fill in the relevant content, and the last column allows employees to write an analysis. Because employees are front-line service personnel, many of the information she provides are valuable and available resources.

Extended data:

Hotel industry is different from ordinary productive enterprises, it is a service industry, and its particularity determines the two sides of humanized management of hotels. To meet the requirements of humanization of guests, it is also necessary to carry out humanized management of employees. After all, hotels provide services between people. At the same time, how to effectively improve the service level of service personnel, mobilize the enthusiasm of service personnel and motivate service personnel to provide quality services to customers are all issues that hotel management departments must consider and attach importance to.

Only in this way can we fundamentally improve customer satisfaction. Hotel management should establish a "people-oriented" management concept. Only by paying attention to employees, caring for employees and caring for employees can employees work wholeheartedly and think about the development of the hotel. In this way, the hotel can effectively reserve more talents, and the accumulation of talents will eventually make the hotel the biggest beneficiary.