What knowledge should the general manager of a hotel learn to improve his self-cultivation?

1. Take full responsibility for handling all the affairs of the hotel and lead all the staff to achieve the goals set by the hotel;

Two, the development of hotel management direction and management objectives, including the development of a series of rules and regulations and service operation procedures, the provisions of all levels.

Manage the responsibilities of personnel and employees, and supervise the implementation. Set a series of hotel prices, such as room rate, gross profit of catering, etc. Profit or interest equals capital.

Industry trends are highly sensitive, make market expansion plans and lead the sales department to carry out comprehensive promotion and sales. Read in detail

Read and analyze the monthly report, check the business progress and completion of the business plan, and take countermeasures to ensure the smooth operation of the hotel.

Execution;

Third, establish and improve the organizational system of the hotel to make it reasonable, streamlined and efficient. Preside over the weekly general manager office meeting.

Inspection report, focusing on opinions and explanations on relevant issues. Communication politics

Relevant instructions, documents and notices of the government or the board of directors, dealing with interpersonal relationships, coordinating the relationship between various departments, so that the hotel has

Efficient working system;

Fourth, improve various financial systems. Daily and monthly reading analysis

Supervise the financial department to do a good job in cost control and financial budget;

Guide financial work;

Quarterly financial statements; Check and analyze the monthly business situation;

Check income and expenditure, check accounts receivable and accounts payable,

Five, focus on regular inspection of public places and departments, check the quality of service.

Problems, and convey the inspection results to the relevant departments;

6. Hotel maintenance;

7. Maintain good relations with people from all walks of life, establish the image of the hotel, and receive important guests on behalf of the hotel;

Eight, guide the discipline work, cultivate talents, and improve the service quality and staff quality of the whole hotel;

Nine, set an example, care about employees, rewards and punishments are clear, so that the hotel has a high degree of cohesion, and requires employees to be highly enthusiastic and

Responsibility for completing the work;

10. Hire, appoint and remove the deputy general manager and assistant to the general manager of the hotel.

Important personnel changes. Responsible for the hiring and assessment of hotel management personnel,

Department manager, decide the organization, staffing and

Reward and punishment, promotion.