What are the hotel service concepts?

The sentence of service tenet and service concept is:

1, the service is only better, not the best; Satisfaction has only a beginning, not an end.

2. Fully understand the needs, faults, complaints and complaints of the guests.

Smile is the most powerful language and a bridge between people.

4. Management should adhere to normalization, normalization, habituation, naturalization and truthfulness, which can improve its own quality and efficiency.

5. Serve the guests carefully; Patient service to guests; Sincerely serve guests; Warm service to guests; Sincerely serve guests.

6. All-weather service.

7. The spirit of the times deduces the national soul, and the high-quality spirit constructs the spirit of the times.

8. Customer first, technology first, unity and cooperation, seeking truth and being pragmatic.

9. Quality is the life of an enterprise. In order to protect your life, please establish a quality assurance system for your enterprise.

10, enterprise development, service type; Quality service, honesty.

1 1, service concept, all for customers, all for customers, all for customers.

12, daily treatment, daily integration, daily cleaning, daily standardization, daily inspection and daily improvement.

13, service tee: general understanding, ventilation and notification.

14, love their jobs, forge ahead, innovate services and look forward to the future.

15, we are a service industry, and everything is customer-centered. The starting point is to enhance customer value and improve customer satisfaction.

16, you can go up and down, you can go in and out, meritocracy is the lift, meritocracy is the use.

17, people's hearts are like the sea, so cherish that little water; As heavy as a mountain, don't abuse the semi-soil.

18, customer first, service first.

19, serving customers wholeheartedly!