What is the role of JIT management in Shenzhen hotel industry?

American management scientists summarized the production mode represented by Toyota Motor Corporation of Japan and put forward the concept of just-in-time production mode, which has the planned manufacturing philosophy of eliminating waste and continuously improving productivity. JIT comes from the field of product production and has created many successful cases in the field of product production. IBM's continuous flow manufacturing, HP's inventory-free production and GE's visual management are all representatives of just-in-time production. Lean production constantly eliminates all work that does not increase product value, so lean is a business philosophy to reduce waste. The key factor for the success of hotel management is no longer the choice of geographical location and hardware facilities, but the requirement of service quality, which has become the decisive factor for the survival and development of hotels. Therefore, I think lean production can be applied to many fields of hotel management.

Second, optimize the check-in process.

When the hotel handles the check-in procedures for customers, it forms a standardized check-in process. Tianxingjian Consulting Company summarized as follows: confirm whether the guest has made a reservation, register the guest information, pay the deposit, issue a deposit receipt and make a room card. As can be seen from the above process, guests will spend some time in check-in. If they don't book rooms online in advance, they will also ask questions about hotel room prices and room types in front of the cashier. Using JIT concept, we can combine some processes and reduce unnecessary waste.

Specific measures are as follows:

1. Set the ticket vending machine.

The hotel can install a ticket vending machine in the lobby and prompt the hotel room type, room price, discount and other information on the home page. After inserting the ID card, the guest selects the room type, and then the page displays the floor layout and vacancy information of the room. Guests can choose the room number of their choice, and then they can choose to pay the room fee by credit card or cash. This is more suitable for the situation where there are many guests at the same time, which not only reduces the waiting time of the guests, but also provides them with more choice space and freedom.

2. Cancel the deposit.

At present, the widely used hotel guest check-in process basically adopts the form of advance deposit. According to the pillar and ultimate goal of zero waste in lean production, the waste of waiting and processing must be eliminated. We can cancel the process of paying the deposit in advance, and the guests can pay the full room rate directly, which will reduce a lot of unnecessary processes and reduce a lot of trouble for the guests. The whole check-in process can be summarized as follows: by registering the guest information, confirm whether the guest has booked the room card.

3. Promote online booking.

The hotel can provide an online reservation system, and customers can book the rooms they need online. The online system should provide detailed hotel information, such as the geographical location of the hotel, the floor plan of the hotel room, room number, room type, room preview, room facilities, room price and preferential information. Guests can fill in the order directly online and pay the fee. Guests only need to submit the order number when they check in, the cashier will print the room registration form, and the service staff will make the room card after the customer confirms.

Third, the effective management of commodities.

General hotels will provide a large number of disposable items, such as toothbrushes, toothpaste, shower gel, shampoo and so on. And the hotel will change disposable goods at any time every day. However, from the perspective of environmental protection and economy, it is not necessary for hotels to use disposable goods for items that do not affect health and safety, such as shampoo and shower gel. According to the survey, customers don't often use the charged goods in hotel rooms. Because goods have a certain shelf life, sometimes it will bring risks to guests if they don't change food after expiration. In this case, the hotel can set up counters or self-service counters on the appearance of each floor, calculate the number of vending machines according to the occupancy rate of each floor, and customers can choose their own goods from vending machines. This can not only reduce the cost of dealing with expired or scrapped items, but also reduce the risk of expired food to guests and improve the efficiency of hotel management.

Fourth, shorten the check-out time

The document management method of Tianxingjian Consulting Co., Ltd. reduces the waiting time of check-out to a certain extent, but this is not the longest part of the check-out process. The general check-out process includes: the guest pays the card at the front desk, the front desk informs the floor attendant to make rounds, the waiter informs the results of rounds, the front desk checks out, collects fees and issues invoices. The main process takes place in the round. The purpose of rounds is to check the damage of guest room items and the usage of charging items, mainly to check the usage of charging items. It should be feasible to cancel rounds without paid goods, but paid goods (mainly food and health care products) are services provided by hotels. For star-rated hotels, not setting up paid goods will bring inconvenience to guests and affect customers' thinking that hotel services are not comprehensive enough. For the charged items, we can manage them according to the above methods. Assuming that the customer pays the full amount of the room directly when checking in, and there is no charge for the hotel room, then the process of checking out becomes: the guest delivers the room card, and the waiter takes the room information, settles the account and issues an invoice.

At the same time, operators should pay attention to standard operation. Standardization refers to a set of operating specifications, which can enable operators to produce qualified products safely, efficiently and stably, and enable field managers to manage the processes within their own work scope and further improve the job site. This requires the operator to put the required room information in the right place when checking out, so as to reduce the time spent getting the information.