Is it normal to refund now?

It is understood that Rucheng. Com is a membership-based reservation platform for characteristic resort hotels, serving tourists. Its subsidiary is Hangzhou Rucheng Network Technology Co., Ltd., which is formed by the cooperation of Hangzhou "Let's Go" team, many management of Alibaba and China B&B industry veterans. Ms. Wang, a citizen, told reporters that she saw a preferential promotion in Rucheng last year. "As long as you spend more than 700 yuan to apply for Rucheng membership card, all B&B hotels on the platform can stay for free within the validity period. You only need to pay the deposit every time, and the deposit will arrive immediately after check-out. " Ms. Wang used the card twice after she got it, and the deposit was quickly refunded. "At that time, I felt that this membership card was really bought right."

202165438+On February 7th, Ms. Wang booked a hotel in Qingdao through Rucheng. Deposit 1280 yuan, check-in time 65438+ this year1October 9th. But Ms. Wang did not expect that this deposit has not been obtained so far. "I checked out on June 65438+ 10/0, and the platform said it would take 30 days to return this time. Now that I think about it, there may have been financial problems on the platform at that time. The customer service staff is perfunctory every time. It's been almost four months, and there is no progress at all. " It is reported that at the beginning of this year, Rucheng. Com announced that the cash flow was tight at that time and it would take some time for the refund. No later than April, the cash flow will recover, that is, the refund problem will be solved before April. The announcement shows that there were more than 7,000 non-refundable members involved at that time.

: Wang Xin contacted the staff in Rucheng. The other party said that at present, the system will refund the deposit and members can wait patiently. "Because they are all system operations, we can't predict the specific refund arrival time." The staff member said that other questions were not clear except the above answers.

The staff of Qingdao Consumer Protection Committee believes that it is a breach of contract for merchants not to refund the reservation deposit on time. "Consumers can rely on payment vouchers.

Legal basis: Article 5 of the Law on the Protection of Consumer Rights and Interests stipulates that those who deliberately delay the refund shall bear civil liability. If other relevant laws and regulations have provisions on the punishment organ and punishment method, they shall be implemented in accordance with the provisions of laws and regulations; Where there are no provisions in laws and regulations, the administrative department for industry and commerce or other relevant administrative departments shall order it to make corrections, and may, according to the circumstances, give a single warning, confiscate the illegal income and impose a fine of not less than one time but not more than ten times the illegal income, and impose a fine of not more than 500,000 yuan if there is no illegal income; If the circumstances are serious, it shall be ordered to suspend business for rectification and revoke its business license.