English Questions and Answers in Hotel Interview

English Questions and Answers in Hotel Interview

Lead: What are the English questions in the hotel interview? The following is an English question and answer about hotel interview that I have carefully arranged for you. I hope they can help you. Welcome to reading.

English Questions and Answers in Hotel Interview

1. What kind of people/managers do you like to work with?

What kind of person/manager do you like to work with?

This question mainly depends on whether you can integrate into this team. At the same time, the people you like to work with are often a reflection of your own personality, which means that the people you like to work with are often similar to you, so the interviewer also wants to know what you think of yourself at this time. If you interview an international hotel, you can often say that I like to work with open-minded, active and easy-going people (this is just an example), or you can answer according to your personality and the position you are interviewing for.

If my hotel hires you, what contribution do you think you can make to the hotel?

If you join our hotel, what value/contribution will you bring?

You can boldly talk about your own advantages, especially according to your own experience. It can be said that if I have the opportunity to join the XXX hotel, I believe that my rich experience in XXX can bring additional value to the XXX hotel. Because/because ... talk about your previous experience) The key to this question is that you can say one or two things. The interviewer wants to know if you know what your strengths are.

3. How do you deal with difficult or picky customers?

How do you deal with troublesome or picky guests?

This question is one of the most common questions in hotel interviews. In fact, regarding the guests who deal with troubles, your answer can be organized according to the following six key words, and then you can give an example that happened before to prove that you guide how to deal with troublesome and picky guests.

:: Respect/respect

* Empathy/Empathy, I will put myself in the customer's shoes and try to see the problem from his/her perspective.

* Listen/listen

* Identify/identify problems.

Avoid blame/* avoid blame/

* Problem solving/problem solving

Do you think you are more like a leader or a follower?

Do you consider yourself a leader or a follower?

Don't be limited by problems. If you say a leader, it may imply that you don't follow the work rules. If you are a follower, it seems that you only know obedience and have no ambition. But don't worry, just explain. There is no correct answer to this question, but more depends on the position you are interviewing for. If it is a leadership position, you can say that you want to be a leader, which shows your ambition and growth.

If you were an animal, which one would you be?

If you could be an animal, what kind of animal would you like to be?

The interviewer actually wants to see your quick thinking ability. If you say you want to be a bunny, you probably give the impression of being gentle, soft and passive. If you answer the lion, you are likely to be more aggressive. The key to this question is to see what kind of impression you want to leave on the interviewer.

Why did you leave your job?

Why do you want to leave your job?

There are many answers to this question, and usually a better answer is:

I want to have a better career development.

I want to broaden my horizons.

There are some objective reasons, such as:

I closed/moved my last hotel (business was sluggish/moved) ...).

There are many answers to this question. As long as it is reasonable, the above "good" is only relative. However, I suggest not to say that I left my job because of conflicts with my boss/colleagues, or to complain that my last hotel was not good, which will actually make the interviewer worry about whether you can handle interpersonal relationships well.

;