How to hold a good job meeting in hotel management

Reprint the following information for reference

How to hold a good pre-shift meeting in a hotel

Conducting a team meeting is an essential part of our work. Very important link. It is related to all aspects of our work. Therefore, insisting on holding good team meetings can make our daily management work more detailed and comprehensive, improve management level and management quality, and is the basic guarantee for doing a good job in the work of departments, districts, and teams.

First, team meeting

1. Main form and time of team meeting

1. District meeting 30-45 minutes

2. Pre-shift meetings last for 10-15 minutes

3. On-site meetings and temporary meetings are simple and clear, focusing on practical results

2. Characteristics of team meetings

1. The team meeting is the mouthpiece of the hotel leadership

2. The team meeting is short and efficient

3. The team meeting is rich in content

3. The content of the team meeting< /p>

1. Arrangement of work content

2. Requirements for work quality

3. Transmission of hotel information

4. Relevant business knowledge Training

5. Summary and evaluation of employee work.

4. Steps to improve the quality of team meetings

1. Preparation before the meeting

(1) Prepare a record book

(2 ) It is better to write an outline of what you want to talk about, prepare a good draft, and prepare an example

(3) When criticizing employees, you must investigate them with evidence and do a good job in ideological work of the employees involved

2. Implementation in the meeting

(1) Superior requirements, rules, regulations, and instructions should be truthfully conveyed, and the implementation requirements and standards should be clearly stated, thoroughly, and concretely so that every employee can clearly understand master.

(2) Correct problems that arise during work in a timely manner, analyze the causes of problems, propose solutions and improvement measures, and resolutely implement them.

(3) Treat employees equally, and make comments about the work and not the person.

Praise and affirmation should be the main thing. When making criticism, you should first affirm the achievements and then point out the shortcomings. From the perspective of helping employees, you can use praise to imply criticism. We should not only dare to speak out, but also leave room for correction of mistakes.

3. Implementation after the meeting

(1) Check the implementation of the work assigned by the team meeting, keep records, and talk about it in future team meetings. Things mentioned must be implemented .

(2) Pay attention to the complacency of employees who have been praised.

(3) Pay attention to the improvement of employees who have been criticized, and praise and encourage them in a timely manner. It is more effective to criticize some employees after the meeting.

Second, pre-shift meeting

Convening a pre-shift meeting is an indispensable and important part of our work, and it is related to all aspects of our work. Therefore, opening a good pre-class meeting is an important part of good management work.

1. The significance of holding a pre-shift meeting

The convening of a pre-shift meeting marks the beginning of the day's work, reminding each employee that they have entered the workplace, their appearance, language, Actions and operations must comply with the requirements of the hotel and position.

2. Contents of the pre-shift meeting

1. Check attendance, appearance and implementation of the "Code".

(1) Count employee attendance and keep attendance records;

(2) Check whether employees’ appearance, behavior, etc. meet hotel and job requirements, and find that they do not meet the requirements Immediate correction;

(3) Check the implementation of the Code, with emphasis on smiles, greetings and attention.

2. Adjust employees' emotions so that they can devote themselves to the work of the day in the best mental state.

Pay attention to the mental state of employees and adjust their emotions so that they can devote themselves to work with full energy.

3. Convey hotel policies, department instructions and various information;

(1) Convey hotel policies, personnel changes, business information, promotional activities and other information, and conduct Information communication.

(2) Convey the department’s work instructions, work tasks, requirements and standards.

(3) In the process of transmitting information, it must be timely, accurate and without reservation, so that employees can clearly understand it.

4. Based on the recent or previous work situation, emphasize the labor discipline, service procedures and service standards of this position and ensure supervision and implementation;

Specially address sudden problems , issues that need to be reminded in a timely manner, issues that have been emphasized but have reoccurred, issues that need to be improved are emphasized, and measures and implementation methods must be in place to avoid the recurrence of the issues mentioned.

5. Provide targeted business-specific training to employees

(1) Conduct brief training based on work changes, based on plans or on problems that have arisen in the recent and previous shifts Analyze the changes in customer needs and explain the methods and techniques for handling them;

(2) The training should be based on sudden problems, problems that need timely reminders, problems that have been emphasized but have emerged, and needs Mainly focus on improvement issues and service skills;

(3) Analyze problems that have occurred in recent work and find out the causes for training. Issues that often occur should be reminded at any time. ;

(4) Give examples of good work, and praise outstanding employees by name;

(5) The content of the training should be specific, the time should be short, and the effect should be protrude.

6. Report the pending issues left over from the previous shift, and require the succeeding employees to do their jobs well according to the requirements and procedures without delay;

Report the matters left over and assigned by the previous shift Emphasize, arrange for a dedicated person to implement the details and provide a reply.

7. Announce the relevant information of important guests on the day, assign responsibilities to each person, and randomly check the status of employees;

Announce the important service information and important reception tasks on duty that day, and pay attention to the various aspects of VIP guests This kind of information emphasizes the habits, hobbies and special requirements of VIP guests so that each employee can have an in-depth understanding and assign responsibilities to each person.

8. Arrange work for the day

Arrange work for the day, emphasize key points and special matters, and review them. Organize work reasonably, group related work together, make reasonable arrangements and division of labor, give full play to employees' work enthusiasm, and avoid duplication of work. When formulating the work schedule and work content, it is necessary to distinguish the urgency and importance of the work, prioritize it, and decide according to the situation and needs.

(1) Focus on the important activities of the day or the work that must be done first, and make good work arrangements for the day.

(2) Arrange the work schedule for the day, clarify the division of labor, and emphasize quality requirements.

(3) Let each employee clearly understand their work content, work priorities, related matters and quality requirements on that day.

9. Comment on work, evaluate employees, conduct business analysis, and pay attention to methods

(1) Analyze problems that arise at work and formulate improvement methods and measures.

(2) Promptly praise employees with outstanding performance and encourage employees to devote themselves to work better.

(3) Promptly correct employees who have problems, put forward improvement requirements, pay attention to the methods of work evaluation, and do not deal with the problem but the person.

10. Cultivate employees’ awareness in all aspects

(1) Cultivate employees to establish overall hotel awareness, team awareness, sales awareness, customer service awareness, safety awareness, and equipment and facility maintenance Consciousness, obedience consciousness, etc.

(2) Inform employees of cases of successful reception of important guests in a timely manner to stimulate employees' sense of corporate honor.

11. Carry out post-meeting implementation

Check and strictly monitor the implementation of the work assigned on duty that day. The assigned work must be implemented.

3. Specific requirements

1. The pre-shift meeting is held on time before each shift every day and lasts about 15 minutes.

2. All personnel on duty that day must attend the pre-shift meeting.

3. The person in charge of each position on duty on that day is responsible for convening the pre-shift meeting for that position, and assigns a dedicated person to prepare the "pre-shift meeting minutes" to prepare for inspection by the hotel or department at any time.

4. Check whether the appearance of the instrument meets the requirements, and immediately correct the unqualified ones. There must be inspection and comment.

5. Have a good mental state, your posture meets the requirements, and listen carefully without whispering.

6. The meeting host is approachable and can mobilize the enthusiasm of the audience.

7. The meeting content is substantial and the information is conveyed accurately and accurately.

8. The skills training content focuses on practicality, has obvious effects and is assessed.

9. Evaluation work focuses on methods, which is helpful for work and management.

10. Pay attention to communication with employees, provide employees with time to express their opinions, give feedback on their work experience, and make suggestions for improving work.

11. All personnel who are not on duty and who did not participate in the pre-shift meeting on that day must carefully read the "Pre-shift Meeting Minutes" and sign for confirmation.

12. The district (team) has a handover book and records of the content of the pre-class meeting.

13. The handover class book contains records of the implementation of the work assigned by the previous class.

14. The department manager shall attend or inspect the pre-shift meeting of the position in charge no less than four times a week.

15. Department managers shall attend or inspect the department’s pre-shift meetings no less than three times a week.

16. Director-level managers shall attend or inspect pre-shift meetings of their respective departments at least twice a week.

Third, meeting host

1. Preparation before the meeting

1. Confirm the meeting tasks

Clear the theme, goal, and plan.

2. Confirm the participants and the time and place of the meeting

(1) Delineate the scope of the meeting and the roles of the participants.

(2) Choose the best time and place for the meeting.

3. Make all kinds of advance preparations

(1) Prepare the meeting agenda and report it before the meeting

Prepare meeting materials and meeting topics Discuss each one maturely.

(2) Ask participants to express their opinions on the agenda and make changes before the meeting

Communicate before the meeting so that participants can make informed decisions and make the meeting go smoothly .

(3) Encourage participants to participate in discussions appropriately

Encourage participants to speak at the meeting to avoid silence.

2. Host the meeting

1. Hold the meeting on time

2. Clarify the theme, goal, plan and duration of the meeting

Purpose:

(1) To facilitate the progress of the meeting

(2) To facilitate communication between participants

(3) To facilitate the participation of participants

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3. Balance the speaking time of the meeting host and participants

4. When speaking off-topic, you should bring it back to the topic in time

5. Inter-meeting requirements Make some periodic retellings and summaries

6. At the end of the meeting, summarize the key points of the meeting and clarify the follow-up work of the meeting

3. Post-meeting work

1 .Analyze and evaluate the meeting situation

2. Keep meeting minutes

3. Track the resolutions of the meeting to ensure that the results of the meeting will not be in vain

Note: Hotel department managers are requested to pay attention to the daily pre-shift meeting with employees. Managers at all levels must be familiar with the above content and be able to apply it to actual work.