How to effectively improve the effectiveness of hotel employee training

1. Principles for Improving Enterprise Training Effectiveness

Modern enterprises must have modern training concepts, training systems and operating mechanisms to support the survival and development of the enterprise. As an entrepreneur, you must clarify the principles of training. Specifically, you should start with the following links and steps:

(1) Conduct training from the perspective of improving corporate culture

The so-called Corporate culture is a management method that embodies humanistic management ideas. It is a synthesis of ideological concepts and behavioral concepts formed by an enterprise in its long-term production and operation activities and based on the same values ????of all members.

Hotel staff training is mainly aimed at training hotel staff’s skills and cultural quality. Therefore, hotel employee training is the basis and prerequisite for creating corporate culture. Without a good hotel employee training mechanism, it is impossible to create a good corporate culture; and establishing a good corporate culture can effectively improve labor productivity, establish a good social image of the company, and enhance the competitiveness of the company.

Enterprise spirit is the core and cornerstone of corporate culture and an intangible asset of the enterprise. Therefore, it is necessary to root the positive corporate spirit in the hearts of employees through various major means and channels such as training, stimulate their sense of professionalism and responsibility, and make the corporate goals and employee value orientations converge, so that corporate development has an infinite source of strength. . Improving the cultural quality of employees will help enhance the competitiveness of enterprises. The vitality of corporate culture lies in innovation. Only innovation can keep pace with the times and enable enterprises to maintain eternal driving force and fresh and vigorous development vitality. Therefore, only continuous innovation in hotel employee training can promote the continuous development of training to newer and higher levels and truly improve the quality of employees.

(2) Make full use of training resources inside and outside the enterprise and establish a team of internal and external trainers

The so-called internal and external trainers refer to other departments except the human resources department (or unit) full-time or part-time trainer. Internal and external trainers are one of the important resources for corporate human resources training. Establishing a team of internal and external trainers is of great significance and role for the development and training of corporate human resources. There are three main factors that determine the effectiveness of training: trainers, training content and training methods. The most important of these three factors is the trainer factor. This is because the trainer is the leader of the training activities and directly determines the on-site effect of the training. If the trainer has skilled training skills and superb business knowledge. The training content and training methods will be more targeted and scientific.

(3) Make full use of training resources and organize each training carefully

If employees have good development opportunities in the company, they will not frequently ask to change jobs. Therefore, when formulating employee training principles, senior managers should incorporate training on corporate core values, business objectives, and corporate cultural connotations into the training system. At the same time, career planning is also incorporated into the training management system. Only in this way can employees identify with the company's values ??and truly integrate with the company. Therefore, training must be closely aligned with corporate goals. If a training plan can enable people to see the development goals of the hotel, this training plan is a successful training plan. This requires companies to formulate a series of human resources policies to coordinate training activities. Employees participating in the training are required to formulate an action plan for the next stage based on what they learned during the training, and communicate the employee's action plan with the employee's direct supervisor so that the employee can be evaluated at the specified time.

(4) Develop training principles based on corporate development planning

From a macro perspective, training principles are programmatic documents that guide hotel employee training. Only by determining the principles of hotel employee training can we better organize and implement corporate training. From the perspective of corporate development planning, the main principles of hotel employee training are: forward-looking principle, long-term principle, systematic principle, practical principle, and efficiency principle.

Enterprises should pay attention to the cost of training and prepare a training budget.

The training of employees should not only improve the company's economic benefits, but also create a good learning atmosphere in the company and lay a good foundation for the company to form a learning organization.

2. Training purpose - the standard for measuring the effectiveness of hotel employee training

Enterprises must clarify their training purpose before conducting training. It is the basis for guiding training work and also the standard for measuring the effectiveness of training work. The direct purpose of hotel employee training is to improve employees' knowledge, improve employees' skills, and change employees' attitudes; the indirect purpose of hotel employee training is to enable the company and employees to form a common goal to maintain the sustainable development of the company. Generally speaking, hotel employee training has the following main purposes:

(1) Optimizing personnel-post matching

Selecting people based on their positions and making them suitable for their posts are the key for enterprises to maximize the enthusiasm of their employees. important way. With the development of enterprises, most employees fail to meet job requirements to varying degrees. Enterprises need to train employees to be better qualified for their own jobs so that they can play a greater role in their positions.

(2) Improving employees’ abilities and technical levels

The development of enterprises has put forward new requirements for employees’ abilities and technical levels. Only through training can employees’ abilities and technical levels be improved. The improvement of the level is synchronized with the development of the enterprise.

(3) Improve the overall quality of employees

The quality of employees includes ideological quality, knowledge quality, ability quality, psychological quality, etc. The comprehensive quality of employees is directly related to the development of the hotel. Improving the overall quality of employees through hotel employee training is an important purpose of hotel employee training.

(4) Effective communication, unity and cooperation

Through training, the hotel departments and employees can effectively exchange ideas, concepts, information and emotions to promote each other. Understand each other, form harmonious interpersonal relationships and efficient work teams within the company, and unite and cooperate to achieve the company's goals.

Therefore, determining the clear purpose of hotel employee training is the standard for measuring the effectiveness of hotel employee training

3. Develop a training plan—methods to achieve the purpose of hotel employee training

The hotel employee training plan is the specific way, step, and method to achieve the purpose of hotel employee training. The training plan should be formulated by the training leadership group based on the purpose of hotel employee training and on the basis of a training needs survey and analysis. It mainly includes:

(1) Training needs analysis

Training needs analysis mainly includes organizational analysis, task analysis and personnel analysis.

(2) Formulate employee training plan

The employee training plan should include training purpose, training objects, training content, training time, training location, training method, and training cost.

(3) Design training content

Employees at different levels and departments within the enterprise need to receive different training content. Even employees at the same level, in the same department, and at different times and with different work natures need different training. Therefore, it is very important to design training content based on the actual situation of the company and the specific needs of employees. It is best to conduct hotel employee training at different levels and departments, which will help the design of training content. Whether the training content is targeted directly affects the effectiveness of hotel employee training.

4. Organization and implementation of training - a guarantee for improving the effectiveness of hotel employee training

The organization and implementation of hotel employee training is a guarantee for improving the training effect. In principle, the specific implementation of hotel employee training should be carried out by the hotel human resources management department Responsible, its main work should include:

(1) Design of training content

(2) Selection and hiring of trainers

(3) Training Course description

(4) Arrangement of training time

(5) Arrangement of training venue

(6) Preparation of training materials and equipment

(7) Preservation of training materials

The establishment of training files will provide a reference for the process of hotel employee training and is a guarantee for improving the effectiveness of hotel employee training.

8. Training effect evaluation - a means to improve the training effect of hotel employees

In order to improve the training effect, each training project of the trainees needs to be evaluated. Through the evaluation, information can be fed back, problems can be diagnosed, and work can be improved. . Evaluation can be used as a means to control training and runs throughout the training to achieve the expected purpose.

(1) Training evaluation

Training evaluation mainly includes the following parts:

1. Pre-training—Training needs survey to understand whether the training program is targeted.

2. Training in progress - Evaluate what content the training program includes? Are the participants interested in it?

3. Post-training – Evaluate what participants learned? Evaluate whether the trainees contribute to business management? After the trainees return to their jobs, do they evaluate whether the training content is useful at work? The evaluation of training effects can be carried out through questionnaires, interviews, comparative analysis, etc.

(2) Application of training results

Whether and how to use the training results is directly related to the effectiveness of hotel employee training. Generally speaking, the results of employee training can be used in the following aspects:

1. Provide reference basis for subsequent training. Enterprises can adjust or change the content, methods, time and trainers of the training based on the results of the training to improve the effectiveness of the training.

2. as an indicator of performance appraisal. Training is an important way to improve the overall quality of employees. Taking training results as an indicator of employee performance appraisal can help increase their motivation to participate in training, thereby improving training efficiency.

3. As part of the basis for promotion and appointment. To some extent, the training results of the trainees reflect their attitude towards training, their learning ability and future development potential. Using the training results as part of the basis for internal promotion and appointment within the company will help to cultivate a strong sense of the company. learning atmosphere, thereby improving the training efficiency of the enterprise.

In short, each of the above steps affects the effectiveness of hotel employee training. If you want to improve the effectiveness of hotel employee training, you must comprehensively and systematically consider the above issues and implement these measures seriously. Only in this way can the training effect of hotel employees be improved.