Introduction to the reception interview at the front desk

Introduction to the reception interview at the front desk

When we meet strangers, we often need to introduce ourselves. Introducing yourself can leave a good impression on strangers. How to write a personalized self-introduction The following is my self-introduction to the reception interview at the front desk for your reference, hoping to help friends in need.

Self-introduction in front desk interview 1 oral self-introduction in front desk interview. I am a girl majoring in computer network. The teacher said there was a position at the front desk, and I had to compete with the girls in the secretarial class. When introducing yourself in an interview, how can I stand out and have an advantage over the girls in the secretarial class?

My family is very anxious now. I don't know if you are a boy or a girl. Where are you from?

The front desk mainly depends on who you receive, mainly courtesy. Not just an introduction, hehe. From the moment you enter the stadium, you should behave well. Details are important.

When you enter the door, someone will tell you which room to interview. When others tell you, you should smile and thank you. Knock on the door before entering that room, or go outside and ask if you can go in. You must be allowed to enter again.

Speak as softly and clearly as possible.

Introduction is a way of understanding, with your own eyes to verify, let the personnel to consider.

Self-introduction at the front desk interview, two questions asked by the front desk recruiter.

1. Answer the phone:

(1) is responsible for answering calls, recording messages and transferring calls;

(2) Providing conventional non-confidential information to telephone inquirers.

2. Customer reception:

(1) Receive visitors, understand the purpose of their visit, and inform relevant departments;

(2) to convey information and documents to customers.

3. Document management:

(1) Record, enter, sort out and archive work information;

(2) Update and manage the contact information such as the mailing address and telephone number of employees;

(3) Organize and save various forms and documents, reimbursement invoices, etc.

4. Department administrative logistics work:

(1) Keep the front hall and reception area clean and tidy, and carry out daily maintenance on newspapers, magazines and bonsai plants in this area;

(2) manage all kinds of office supplies, and manage office equipment such as printers, fax machines and photocopiers;

(3) Undertake employee attendance and registration;

(4) Responsible for booking air tickets, train tickets, guest rooms, etc. Travel for employees, contact and register, and accept payment and invoices.

Ticket center staff

1, please briefly talk about your work experience.

2. What unforgettable experiences can you share with me during my work?

Why do you think this job is suitable for you?

4. Please indicate the full Chinese name of the following airlines: CA ZH FM MU CZ ticket.

5. Please state the full Chinese names of the following cities: air tickets from Beijing to CKG.

6. Please tell me the ticketing procedure of 1 adult belt 1 baby.

7. What is your work plan for the next three years? What are your long-term goals?

8. What are your expectations for this job?

9. Are you going to continue your studies? What courses are you going to take?

10, what advantages and disadvantages do you think you have?

Business center employees:

1, please briefly talk about your work experience.

2. What unforgettable experiences can you share with me during my work?

Why do you think this job is suitable for you?

Please list the Chinese and English names of five domestic express delivery companies.

5. If a guest needs to reserve a meeting room in the business center, what information do we need from the guest?

6. Please name the Chinese and English titles of three common English newspapers.

Please tell us in English why you chose the business center department.

What are your expectations for this job? Are you going to continue your studies? What courses are you going to take?

10, what advantages and disadvantages do you think you have?

Executive floor staff:

Please introduce yourself briefly in English.

Please briefly talk about your work experience.

3. Please briefly describe the function of the executive floor.

4. Is it suitable for three shifts?

5. Please list the names of five common spirits.

6. What are the valid documents provided by the guests when they check in?

7. If the guests need our help to book a restaurant, what information do we need from them?

8. How do you describe your personality? How will others describe you?

9. Are you going to continue your studies? What courses are you going to study?

10, what advantages and disadvantages do you think you have?

Executive Floor Supervisor:

Please introduce yourself briefly in English. business center

Please briefly talk about your work experience in English.

3. What problems did you encounter in your past work and how did you solve them?

4. How do you describe your personality? How will others describe you?

Please give one or two examples of how you manage your subordinates.

What contribution do you think you will make to our hotel if we hire you?

Why do you want to work in our hotel?

8. What is your work plan for the next three years? What are your long-term goals?

9. What qualities and talents do you think a successful hotel employee needs?

Drivers in the transportation department

1. Do you think your manners and attitudes are appropriate?

Please introduce yourself in a foreign language.

Can you adapt to overtime?

Which school did you graduate from and what was your major?

5. What kind of car do you drive? How many years of driving experience do you have?

6. What do you know about hotels? Can your personal development cooperate with the hotel?

7. Can you accept flexible working hours? Can you adapt to working outside? How to treat independent operation?

8. What do you think of your work efficiency? What do you think is the gap between your quality and driving skills?

9. What problems have you encountered when communicating with others? In addition to work experience, what other aspects will you pay attention to on your resume?

10. Why did you leave your present service unit?

1 1. If you want to drive to an unknown place, how to deal with a traffic accident? What should you do if there are guests in the car? What should you do if the guest complains?

12, introduction of professional problems related to vehicle detection and traffic rules.

Receptionist

1. What do you think of how to receive guests politely and generously?

Please recite the assigned article.

3. Can you adapt to overtime and overtime? Can you work three shifts? What should I do if my work is frustrated?

4. How does your major help you find a job?

5. What do you know about Star River Bay Hotel?

6. Can you accept the assignment of new position and other extra work? What do you think of the job you applied for?

7. Please describe what kind of person you are. What do you think of your work efficiency?

8. What problems have you encountered when communicating with others?

9. Why did you leave your present work unit?

10, what problems have you encountered in your current job? How do you handle conflicts and guest complaints?

1 1, EXCEL/WORD/ typing for office software, and English test for hotel reception.

Reception supervisor

1. What do you think is professional image?

Please introduce your hobbies/unforgettable things in a foreign language.

Can you adapt to overtime? Can you work three shifts? What should I do if my work is frustrated? What should I do if my family has conflicts?

4. What marketing experience and study plan do you have?

How much do you know about the salary and responsibilities of the position you are applying for? May I make a suggestion?

6. Under what circumstances do you consider job hopping? When a new position needs certain relevant professional knowledge, how do you choose?

7. What do you think is your work efficiency and what are your distinctive qualities?

8. What do people think of you? What problems have you encountered when communicating with others? In addition to work experience, what other aspects will you pay attention to on your resume?

9. Why did you leave your present work unit? What did you pay attention to when choosing a job?

10. What problems have you encountered in your current job, and how to deal with the relationship and differences between you and your boss/subordinates?

1 1. Please tell us in a foreign language how you handle the guest's complaints.

12, any suggestions for reception service?

Protocol supervisor

1. What floor are the international and domestic departure and arrival halls of the airport located on? What kind of transportation is available from downtown to the airport?

Please list the fixed funds and guest supplies that the concierge department should have.

3. Handling the situation The guest returned to the concierge counter to retrieve his previously stored luggage, and then he found that he accidentally found the luggage storage label.

What should you do if a guest asks us to buy medicine for him?

Please state in a foreign language the general situation that the guest calls the concierge counter and needs the bellman to settle the bill.

Please state the general situational dialogue in a foreign language. The guest wants to rent a hotel limousine from the hotel to the airport.

Chapter 4: Front Desk Interview Questions

List of interview questions at the front desk

Please introduce yourself briefly.

2. What was the main content of your last job?

On the basis of answers, grasp some key points and continue to ask questions in depth, such as:

What should I pay attention to when answering the phone?

How to arrange the reception of visitors? (guests, interviewers, contact business personnel, etc. )

What aspects should be paid attention to in conference services?

What are the processes of office supplies management?

How to do attendance statistics?

3. What do you think of your future career plan? What are your plans for work and life in the next three years?

4. If the company hires you, what will be better?

5. What working principles should the front desk follow?

6. What are the commonly used office softwares? To what extent are you proficient?

7. Why do you want to consider leaving your job? How do you evaluate your former boss?

8. What is the expected salary? What was the salary and benefits of the company in the past? What are the parts?

9. Please analyze your personality briefly. What personality do you like to talk to your colleagues?

10. What are your strengths and weaknesses?

1 1. Briefly introduce your family members.

12. Do you have a boyfriend? Basic information of boyfriend (job, age, etc. ).

13. Is it convenient to go to work from home? How long will it take to get here?

14. Do you have any hobbies? What do you do on your day off?

Briefly introduce the responsibilities of our company and the front desk.

Reception at the front desk Interview Self-introduction 3 Dear interviewer:

I am cheerful and generous, master good etiquette knowledge and reception work experience, have a flexible mind and quick response, and can handle emergencies flexibly at work. In my opinion, the reception work at the front desk represents the image of the company. Although the position is ordinary, it is very important. Therefore, to do a good job in reception, we must have a strong sense of responsibility.

Can actively realize their own value through their own actions. Strong learning and adaptability, serious and responsible for things, teamwork and innovative consciousness. I hope my future job is a place where I can give full play to my strengths. Sometimes I don't have to expect high material enjoyment in life, but everyone should realize their social value and life value.

As long as you give me the opportunity, I will try my best to work for your company, be rigorous and responsible, and be active and serious. I want to make some achievements in this industry and become a real professional woman.

I am cheerful and generous, have good etiquette knowledge and reception work experience, have a flexible mind and quick response, and can handle emergencies flexibly at work. In my opinion, the front desk reception work represents the image of the company, and the position is ordinary but important, so it needs a strong sense of responsibility to do the front desk reception work well. I am willing to develop and progress with your company.

Can actively realize their own value through their own actions. Strong learning and adaptability, serious and responsible for things, teamwork and innovative consciousness.