What is the job of the hotel floor supervisor?

Every hotel has a supervisor and a foreman. In modern hotel management activities, all aspects of administration, reception, service and life should be implemented through supervisors and foremen. Their positions and abilities are: the position of foreman in charge 1. The supervisor and foreman are the most basic level of the hotel, the leaders and managers, and the direct commanders who perform various tasks and services. The supervisor and the foreman are the most direct leaders in dealing with the guests. Generally speaking, they have to arrange and implement various services for the guests themselves and solve various problems raised by the guests, so they are the most reliable people in the eyes of the guests. The supervisor and the foreman are the leaders in dealing with each other, and they are the models of waiters in various departments, playing an exemplary role in various service work. The supervisor and head waiter are the windows of the image of all departments in the hotel, and they always serve the guests as "hotel representatives" during the welcoming process. The quality of supervisors and foremen reflects the overall quality and management level of the hotel. The foreman in charge should have the organization and coordination ability of 1. It is necessary to be able to coordinate the relationship between various departments of the hotel reasonably and arrange the specific work of this position scientifically and reasonably. 2. Ability of analysis and judgment. Can carefully analyze the work and things in the hotel, find out the main contradictions and problems, and connect things with their own up, down, left and right to get a correct judgment. 3 have the ability to understand and summarize. Supervisors and foremen are generous, considerate and knowledgeable, and can induce, persuade and resolve conflicts in various ways. So that some problems can be solved smoothly, compromised and satisfactorily. 4 adaptability. The supervisor and foreman should be good at understanding the psychological activities and needs of the guests and solve various problems of the guests according to the situation. Do everything possible to meet the requirements of the guests and make them satisfied. 5 tap the innovation ability. Dare to think and do. Have new ideas, new methods, dare to carry out scientific experiments, advanced ideas and advanced consciousness. 6 Language and writing skills. Good at dealing with guests, charming in speech, fluent in language and articulate. Be able to fill in this position correctly as a business report and a summary of the work of the study group in this book. 7 operational ability. Be able to master the professional skills and service skills of this position, and master the work norms and workflow of this position. 8 management ability. Understand the management strategy of the hotel, grasp and capture the market information, calculate the cost, and achieve greater economic benefits with the least consumption.