What is the primary function of the front office?

1. The front office is the "window" of the hotel, reflecting the overall service quality of the hotel;

2. The front office is the hotel information center and customer service coordination center; ( Decision-making role, coordination role)

3. The front office department is the representative of the hotel and an important link in establishing good guest relations; (public relations role)

4. The front office department is the representative of the hotel The appearance of the hotel plays an important role in forming a deep impression on guests and the public; (social role)

5. The sales performance of the front office department is directly related to the economic benefits of the hotel. (Economic role)