What are the responsibilities of a hotel operations director?

Assist the general manager to establish the hotel's business management policy, development direction, organizational structure and improve the hotel's long-term planning and annual business plan;

Inspect and supervise the work of managers at all levels, Coordinate the relationship between various departments of the hotel and host weekly work meetings;

Carry out investigations and studies, analyze hotel operation and management conditions, collect industry and market information at any time, formulate development plans for customer source markets, and provide Serve as a consultant for the general manager’s decision-making;

Assist the general manager in assessing and evaluating key management personnel of each department.

Hotel classification:

Business hotel. It is mainly used to receive guests engaged in business activities and serves business activities. This type of guest has higher requirements for the hotel's location, requiring the hotel to be close to the city or central business district. Its passenger flow generally does not change greatly due to the influence of seasons. Business hotels have complete facilities and complete service functions. ?

Resort hotel. It is mainly used to receive guests on vacation, and is mostly built near the seaside, hot springs and scenic spots. Its operations are highly seasonal. Resort hotels require relatively complete entertainment equipment. ?

Long-stay hotel. Provide board and lodging services to tenants for a longer period of time. Most of the guest rooms in this type of hotel adopt a family-style structure, mainly suites. The larger rooms can be used by a family, while the smaller ones have single rooms that can only be used by one person. It provides both general hotel services and general home services. ?

Conference hotel. It is a hotel that mainly receives conference visitors. In addition to food, accommodation and entertainment, it also provides conference delegates with pick-up and drop-off stations, conference material printing, video recording, travel and other services. It is required to have relatively complete conference service facilities (large and small conference rooms, simultaneous interpretation equipment, projectors, etc.) and fully functional entertainment facilities.